FordPass app outage now, connectivity requirements normally?

[JAXLightning]

Update on mine. Still not working. Called @Ford Motor Company via the link in the app. Like I suspected the issue is apparently the modem in my truck. They said there is a known issue with 23/24 models where the modem would periodically not check in for 24 hours or so but that there was an OTA update that I did receive in June. However, my modem hasn't checked in for the last 2+ days. They did walk me through a couple of resets to no avail.

They opened a ticket and said they would get back to me, but didn't refer me to the dealer yet.

The lady I worked with was very pleasant and easy to work with.

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[Maquis]

Update on mine. Still not working. Called @Ford Motor Company via the link in the app. Like I suspected the issue is apparently the modem in my truck. They said there is a known issue with 23/24 models where the modem would periodically not check in for 24 hours or so but that there was an OTA update that I did receive in June. However, my modem hasn't checked in for the last 2+ days. They did walk me through a couple of resets to no avail.

They opened a ticket and said they would get back to me, but didn't refer me to the dealer yet.

The lady I worked with was very pleasant and easy to work with.

Pull fuse 32 to reset the modem.

 

[JAXLightning]

Pull fuse 32 to reset the modem.

I just disconnected the battery, this time left it off for 15 minutes. No change.

 

[fhteagle]

Aaaaaaand my Fordpass app went back to unable to connect.... But a force stop, clear cache, and re-open fixed it. Boo, then yay.

 

[Scorpio3d]

Y’all just need to leave the dark side and come over to iOS!

… because we never have issues.

 

[TaxmanHog]

Aaaaaaand my Fordpass app went back to unable to connect.... But a force stop, clear cache, and re-open fixed it. Boo, then yay.

What make & model phone?

My old Samsung Galaxy S10e had major issues with internal operations finally bit the bullet and upgraded to S24U, no way in HELL I'm touching Apple products.

 

[fhteagle]

OnePlus 7T + LineageOS 21. I have another phone I can try if this keeps up though.

 

[JAXLightning]

Update on mine. Still not working. Called @Ford Motor Company via the link in the app. Like I suspected the issue is apparently the modem in my truck. They said there is a known issue with 23/24 models where the modem would periodically not check in for 24 hours or so but that there was an OTA update that I did receive in June. However, my modem hasn't checked in for the last 2+ days. They did walk me through a couple of resets to no avail.

They opened a ticket and said they would get back to me, but didn't refer me to the dealer yet.

The lady I worked with was very pleasant and easy to work with.

@Ford Motor Company never got back to me so I've scheduled a service this Wednesday.

I also finally had time to hookup forscan and read the DTCs. It's throwing 2 for TCU. They certainly seem related to my issue.

Code: B1D55 - Antenna #2

Additional Fault Symptom 11):
- Circuit Short To Ground

Status (-0B):
- DTC Present at Time of Request
- Malfunction Indicator Lamp is Off for this DTC

Module: Telematic Control Unit Module

Code: B1246 - GSM (Group System for Mobile) Antenna

Additional Fault Symptom 11):
- Circuit Short To Ground

Status (-0B):
- DTC Present at Time of Request
- Malfunction Indicator Lamp is Off for this DTC

Module: Telematic Control Unit Module

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