HV battery junction box?

[Ted23Lightning]

Oddly enough, my wife was added and had alerts showing from around 5/2 and before (months before we bought the truck). We screenshotted them, and as of today they all have disappeared in her apps history.

Thanks all for your help. I’ll keep everyone posted in case someone comes up with a issue

Sorry to hear that this is happening to y’all. Idk if u were able to reach out to the Ford BEV team or not, but their # is 571-831-5352. Should be able to set u up with a case# & a rental.

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[MaintGrl]

Sorry to hear that this is happening to y’all. Idk if u were able to reach out to the Ford BEV team or not, but their # is 571-831-5352. Should be able to set u up with a case# & a rental.

Hum, that makes the third phone # I have seen here on the forum for the BEV team. When needed, I WILL try'em all.

 

[MaintGrl]

Yes ...... @Ford Motor Company

As my Mom used to say about us kids growing up . . . "conspicuous by our absence"

 

[Ted23Lightning]

Hum, that makes the third phone # I have seen here on the forum for the BEV team. When needed, I WILL try'em all.

They were very helpful when I had issues with my Lightning not charging.

 

[MaintGrl]

They were very helpful when I had issues with my Lightning not charging.

I also have these, they might all go to the same place:
1-866-631-3788, or 800-392-3673, in addition to the one you posted

 

[kdxkid]

So - Ford has indicated that they will only do 10 days of a rental, $60/day, and it has to be a ford.

I’m 500 miles away with a truckload of stuff and 4 people. Any rental big enough or equivalent to my truck is going to be 3X more expensive, and every rental place I have called has said they cannot guarantee it will be a ford.

also - I have no idea the timeline for the fix on my vehicle… if it’s over 10 days I’m just screwed?

I really just want to return this damn truck and avoid ford from now on.

 

[The Weatherman]

I’m truly sorry you are having to deal with this, especially being that far away from home.

I would continue to hound Ford for extended rental assistance. If necessary, let them know you will be extraordinarily vocal about your experience.

I fully appreciate your lose of trust in Ford and Ford products.

Best of luck.

 

[kdxkid]

Update - now ford BEV has just indicated, after they initially said they would, that they will not ship the vehicle after repair. We called back to confirm (as we didn’t get anything in writing).

She told us “we are not eligible”, and wouldn’t explain why. Also said we cannot speak to a manager.

Ford BEV team is a f***** joke.

 

[Ted23Lightning]

Update - now ford BEV has just indicated, after they initially said they would, that they will not ship the vehicle after repair. We called back to confirm (as we didn’t get anything in writing).

She told us “we are not eligible”, and wouldn’t explain why. Also said we cannot speak to a manager.

Ford BEV team is a f***** joke.

Wow, I can’t imagine how ur feeling right now I mean going thru all of this normally would be the worst, but being out of town just adds a whole other level.
What Ford dealer is it at?
Have u tried contacting ur insurance company? I know some policies cover trip interruption, but idk if this would fall under that.

 

[kdxkid]

ALL

Question: Do warnings / alerts such as "powertrain malfunction" show up on an OBD scan? If these alerts are triggered, how do they 'go away'.

 

[Ted23Lightning]

ALL

Question: Do warnings / alerts such as "powertrain malfunction" show up on an OBD scan? If these alerts are triggered, how do they 'go away'.

So this response is kinda broad, just because I’m not actually at the vehicle. But if an error message populates in ur instrument cluster a DTC should also populate.
Even if the error visually goes away on the dash, a history DTC should be present.
When you scan the vehicle, you can sometimes clear the DTC depending upon which module it’s in, and if the vehicle is running (it shouldn’t be). But even if you “clear it” doesn’t mean that it’s fixed or calibrated.
If ur trying to track the history of DTCs such as with Story Creator in FDRS, did u ever reach out to Mike G?

 

[kdxkid]

Update:

selling dealership is basically saying they did nothing wrong, and there was no way they could have identified any issues.

complete BS. The truck has sand in the frame, and they apparently never did a diagnostic scan. Or they did, knew about the issues and sold it anyways. Either way it’s insane that they would claim this.

 

[TaxmanHog]

The truck has sand in the frame, and they apparently never did a diagnostic scan.

Are you implying flood damage to battery pack???

 

[kdxkid]

UPDATE: @Ford Motor Company

Part received and local dealership is now starting the repair. The Ford BEV has continued to be a complete nightmare. The original agent, who apparently is 'assigned to my case', has been non responsive since 6/28 when I first contacted them. All other agents are indicating I need to work through her, since she was initially assigned my case.

I have spoken to now 3 other agents. I made sure to have the agent on the phone with the dealership performing repairs, as I wanted to ensure Ford would be handling the transfer of the vehicle back to me when completed. She clearly indicated this was the case. This was a determining factor for having the vehicle repaired 500 miles from my house.

Never received that in writing (after request), so I had to call again and ask for it in writing.... trust issues. That agent flat out said "No that isn't available for you". I told her to call her supervisor - they said no, they can have a supervisor call back. Then I received an email from her saying exactly this:

" [Sat - July 5th 2025] I hope this message finds you well.

As per the notes from July 2nd, I am writing to inform you that we can proceed with the vehicle transportation if the necessary programs are available. I have also submitted a request for a supervisor to contact you on Monday (7/7). Additionally, I have sent an email to the agent and her supervisor to ensure all parties are informed."

I emailed back to say what does "if the necessary programs are available" mean. No response, and still no response or call from anyone from Ford BEV.

So I called today. Got the same sob story, and this agent is now indicated "no programs are available" for transport of my vehicle or for reimbursement of those costs. So they want me to now eat the cost to ship the vehicle. I asked to speak with a supervisor/manager and was told "I can put in a request to have a manager reach back out to you in 2 business days".

I want to say this as clearly as possible. Ford is a fucking joke. I am getting rid of this POS vehicle and never buying or touching another Ford product. Completely unacceptable.

Unreliable vehicle coupled with incompetent customer service, while under warranty, is a nightmare that I just do not want to be a part of. Let alone pay a premium for.

 

[MaintGrl]

UPDATE: @Ford Motor Company

Part received and local dealership is now starting the repair. The Ford BEV has continued to be a complete nightmare. The original agent, who apparently is 'assigned to my case', has been non responsive since 6/28 when I first contacted them. All other agents are indicating I need to work through her, since she was initially assigned my case.

I have spoken to now 3 other agents. I made sure to have the agent on the phone with the dealership performing repairs, as I wanted to ensure Ford would be handling the transfer of the vehicle back to me when completed. She clearly indicated this was the case. This was a determining factor for having the vehicle repaired 500 miles from my house.

Never received that in writing (after request), so I had to call again and ask for it in writing.... trust issues. That agent flat out said "No that isn't available for you". I told her to call her supervisor - they said no, they can have a supervisor call back. Then I received an email from her saying exactly this:

" [Sat - July 5th 2025] I hope this message finds you well.

As per the notes from July 2nd, I am writing to inform you that we can proceed with the vehicle transportation if the necessary programs are available. I have also submitted a request for a supervisor to contact you on Monday (7/7). Additionally, I have sent an email to the agent and her supervisor to ensure all parties are informed."

I emailed back to say what does "if the necessary programs are available" mean. No response, and still no response or call from anyone from Ford BEV.

So I called today. Got the same sob story, and this agent is now indicated "no programs are available" for transport of my vehicle or for reimbursement of those costs. So they want me to now eat the cost to ship the vehicle. I asked to speak with a supervisor/manager and was told "I can put in a request to have a manager reach back out to you in 2 business days".

I want to say this as clearly as possible. Ford is a fucking joke. I am getting rid of this POS vehicle and never buying or touching another Ford product. Completely unacceptable.

Unreliable vehicle coupled with incompetent customer service, while under warranty, is a nightmare that I just do not want to be a part of. Let alone pay a premium for.

I feel for you, a complete and utter cluster "F", incompetence, and lack of caring on their part is ruining their reputation as a stand up company.
I pray to god that I do NOT experience the same problems.
I already have problems with my SunPower installed and supplied Components system, and there is NO one to cover the warranty and it cost me as much as my truck...

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