Odd EA charging experience

[brownhousechris]

I stopped at my first EA station tonight (2023 XLT SR). I activated the charger through the FordPass app, plugged it in and it got started. The charger gave the rate as 156 kWh. I hit the bathroom and unplugged after 5 minutes. In that time the SOC went from ~25% to ~40%, can't remember the exact numbers.

But when I unplugged the charger said it had delivered 56 kWh. Even at the Max charge rate this can't be right? This was one of the EA Hyper Fast chargers, but I can't understand where the 56 kWh comes from. I'm not mad as it's just the free credits that came with the truck, but I'm curious about why the charger thinks it delivered so much more than it did. Has anyone come across this?

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[Maquis]

This happened to someone on the Mach-E forum. The conclusion was that they were charged with the kWh from last person there. EA screw up. I think they were paying, not using the Ford gratis kWh.
Did all 56 get deducted from your balance?

 

[brownhousechris]

This happened to someone on the Mach-E forum. The conclusion was that they were charged with the kWh from last person there. EA screw up. I think they were paying, not using the Ford gratis kWh.
Did all 56 get deducted from your balance?

Yup, I had 56 taken off of my 250 kW balance. The odd thing is that the charger listed the elapsed charging time as 5 minutes, which was correct.

 

[USA EV]

Worth contacting EA, and if they don't give a satisfactory response contact rateyourcharge on X/Twitter.

 

[TaxmanHog]

What is the location of this charge station in NH?

 

[brownhousechris]

What is the location of this charge station in NH?

It's in Seabrook NH:

https://www.electrifyamerica.com/locate-charger/nh/seabrook/700-lafayette-rd/100623/

I used the Hyper Fast 350 kW charger, I wonder if I should have stuck to the Ultra Fast 150 kW charger, since the truck is capped at 150 kW anyway

 

[TaxmanHog]

It's in Seabrook NH:

https://www.electrifyamerica.com/locate-charger/nh/seabrook/700-lafayette-rd/100623/

I used the Hyper Fast 350 kW charger, I wonder if I should have stuck to the Ultra Fast 150 kW charger, since the truck is capped at 150 kW anyway

I don't think that's a problem using the higher rating though we don't take full advantage, supposedly the trucks use more of the peak 150KW charging. I'd only be concerned with blocking out vehicles that would have taken better advantage of the upper limits +150 to 350.

Five minutes should have only delivered 30KWH on peak charging capable vehicles, so 56KWH is definitely a mis-billing, get your credits restored, [~41 KWH ]

 

[brownhousechris]

Out of curiosity I pulled my charge log and FordPass account balance

 

[TaxmanHog]

Save those screen grab's the values do not balance, 98KWH pack x .15 is 14.7KWH

 

[Cfieldsj]

Had this happen to me last week at EA in Royce City, Tx. I Charged using Plug & Pay for about 10 minutes at max 133kw and was charged for 91kWh (they took it from my Ford allotment). At max, it should have been just under 13 kWh! First time I ever used EA—very bad experience. Doubt I’ll ever go there again!!! Something’s really broken.

 

[On the Road with Ralph]

The responses on this thread express surprise, but from my perspective - over 70 EA charging sessions - it is just business as usual for Electrify America. It is the worst company in the United States and its appallingly bad reliability, combined with arguably fraudulent practices, may single-handedly kill/delay the adoption of EVs. Alternatives such as the Tesla Supercharger network cannot come too soon.

 

[invertedspear]

It is the worst company in the United States

Hey now, there's the other EA - Electronic Arts that's worse, and Comcast exists. one of the top 5 worst probably, top 10 for sure, but it's not quite #1

 

[brownhousechris]

I have contacted EA through their website, let's see if they get back to me. I thought the charger, the convenience and the speed were excellent, hopefully this is some sort of glitch they can fix.

 

[brownhousechris]

Welp, EA wrote me back asking for specifics about the charge session. Not a terrible response time. Let's see where this goes

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