TSB 25-2048: Sync 4/4A General System Performance, Stability, and Intermittent System Reboot, etc.

[luebri]

I guess I'm glad I didn't push for this one last week.

I asked for them to look into it (while in for Light bar replacement #3) and the result I got was it did not get updated and they reset my Sync Software completely.

"Diag vehicle for issues with car play not working. Went to TSB 25-2048 but does not apply due to no software update available for the APiM and various other modules needed. Ran a software reset on the APIM and tested to see if carplay would work after. Carplay worked successfully in vehicle, customer will have to reconnect phone to vehicle"

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[Nolander]

I took my truck in specifically for this TSB. The service advisor told me they would look to update all modules available and would look into this TSB. But, sadly after they had it over a week, I am now far worse than I was before. Prior, I had this issue about the same number of times, 1 out of 5 starts. Since my last set of updates from the dealer, I am up to 7 out of 10 starts without audio. So, not only did it not fix it, the updates made the issue far worse.

It seems to have resolved itself since I last posted. If I had to guess it was the iOS level I was at.

 

[flypony53]

I guess I'm glad I didn't push for this one last week.

I am working directly with the service guy. We are going to attempt to recreate it with a service tech, but it is so hit and miss, more hit now than miss. Yesterday 3 of 4 drives had the issue. I have a quick reconnect pattern now that it is more of an inconvenience than anything. I disable wifi then bluetooth and reenable both and connect manually. This works every time, but still annoying. I have never had this issue on any other vehicle before. Not sure why @Ford Motor Company has such a problem.

And, now going on 9 months with no OTA, no issue, no updates in queue according to service team. I wish Ford would go to release revisions like Tesla, Lucid, Rivian, etc. Let us know what version we are on. Communication is key to any good relationship.

 

[Nolander]

I am working directly with the service guy. We are going to attempt to recreate it with a service tech, but it is so hit and miss, more hit now than miss. Yesterday 3 of 4 drives had the issue. I have a quick reconnect pattern now that it is more of an inconvenience than anything. I disable wifi then bluetooth and reenable both and connect manually. This works every time, but still annoying. I have never had this issue on any other vehicle before. Not sure why @Ford Motor Company has such a problem.

And, now going on 9 months with no OTA, no issue, no updates in queue according to service team. I wish Ford would go to release revisions like Tesla, Lucid, Rivian, etc. Let us know what version we are on. Communication is key to any good relationship.

I find doing a system reboot simpler to resolve the issue.

 

[GDN]

I find doing a system reboot simpler to resolve the issue.

Sadly the simplest and most reliable is just to plug in each time, but yes, I know, we shouldn't have to. We know that Ford can't do SW though, so I just try to accept this one and plug in.

 

[tearitupsports]

If you go into the vehicle menus and go to phone list, just turning off and back on the icon for CarPlay will re-connect and fix the audio. I think that is quicker than resetting the whole sync system.

 

[Maquis]

I was having occasional Sync freeze-ups (very infrequent). I mentioned this to the dealer when my truck went in for the 10K service and they applied this TSB. So far, no issues. Plus, I now have the latest interface.

 

[Pottsie]

If you go into the vehicle menus and go to phone list, just turning off and back on the icon for CarPlay will re-connect and fix the audio. I think that is quicker than resetting the whole sync system.

Not necessarily. Used to work for some of us. But not now.

 

[flypony53]

Not necessarily. Used to work for some of us. But not now.

This has never worked for me. But glad it works for some.

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