Wireless CarPlay intermittently has no sound

[02Reaper]

Are you using wireless CarPlay on your truck?

Most of the time. Sometimes I plug it in. Seems to happen just as often either way though.

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[MacMike]

I have a different issue with CarPlay. All functions work except it will not play my music library that's on my phone. I believe it is an issue with IOS as I have the same issues with CarPlay in my 2017 Mustang. All functions worked on both vehicles until a few months ago and I install all software updates as they come out. I have called Apple support and they could not come up with a fix.

UPDATE: Got a call from Apple Support. They had me reset my network connection on my iPhone. It fixed the problem I was having. The hard part of this reset was I had to put some of my passwords back in.

 

[Lightningwaiter]

Over the past few weeks, I have been having intermittent issues where CarPlay is not producing any sound when I first start the truck and the phone connects. This could be music, an audio book, or even a phone call -- when this issue happens there is no audio coming through the speakers.

To fix the issue, I have to disconnect the CarPlay using the menus, wait for a bit, and then re-connect the phone CarPlay. Usually that works.

Other times, I have no issues at all and everything works. It's an annoyance, but most troubling is when I'm on a phone before I enter the truck, and then CarPlay connects but there is no audio, and after wondering if the connection dropped, I then remember about this intermittent issue, scramble to switch audio back to the phone while I'm working on the menus to disconnect and reconnect CarPlay.

Does anyone else have this issue?

I am having this issue as well, starting in the last week or so. I thought it came from going to 6.3 from 6.2. If I disconnect and reconnect CarPlay it works again .

 

[TomB985]

I don’t know the specifics, but the two-way protocol used for Siri and phone calls is separate from audio playback. I’ve sometimes had issues with audio playing only on the right-rear speaker, and that’s usually fixed by triggering Siri. It might be worth a try for the next time anyone has this.

 

[DiveMan911]

I’m having this issue as well…
The “try Siri” fix doesn’t work for me…that’s normally when I identify the issue…Siri hears me, but no audio back.

Seems the jury is still out if this is an iOS issue or a FMC issue. I’m leaning towards iOS, because I am not hearing of Android issues, and I haven’t had an update for a couple months from Ford, and the issue is relatively new for me.

I may try the “reset network settings” and see if that fixes it and will report back.

 

[Ford Motor Company]

I’m having this issue as well…
The “try Siri” fix doesn’t work for me…that’s normally when I identify the issue…Siri hears me, but no audio back.

Seems the jury is still out if this is an iOS issue or a FMC issue. I’m leaning towards iOS, because I am not hearing of Android issues, and I haven’t had an update for a couple months from Ford, and the issue is relatively new for me.

I may try the “reset network settings” and see if that fixes it and will report back.

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

 

[DiveMan911]

I did the network settings reset last night…and this morning I had no issues…not a big sample size at all…but here’s hoping .

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

Sorry @Ford Motor Company I’ve not had good experiences with that process, so I won’t be sending you a message.

 

[G-Zeus]

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

So Ford, you want to get the VIN of someone who replied to my thread? Or do you also want to help the person that started this thread?

 

[Blochead21]

They aren’t actually helpful anyway. They just tell you to take it to your dealer after you PM them.

 

[Drillerr]

I tried the network reset today. I also removed my phone from sync and deleted the truck from CarPlay. Basically a fresh start. The third time I started the truck after the reset…no sound. I was bummed.

About two minutes later the phone disconnected from the truck and then reconnected. Sound restored. Strange.

 

[lipnorth]

I am having the same issue and the only solution I have found is to toggle off/on car play in iOS settings. I tried deleting the truck from Car play and re-pairing. Did not fix only made me have to re-key my iPhone.

 

[Adventureboy]

I've used CarPlay for over a year occasionally needing to toggle off/on in iOS settings but then it stopped connecting wirelessly altogether. I can still connect by wire but it's frustrating that I can't connect wirelessly anymore. I've done the "Forget Device" thing and removed the phone from the truck and tried re-adding it from scratch, but no joy. Any thoughts from the team on getting the wireless CarPlay to work again?

 

[lipnorth]

I’ve tried rebooting my phone and toggling and so far those methods seem to work even if they are a pain in the butt. I’m not sure what the issue is and where the problem lies. Is it Ford or is it CarPlay or is it Bluetooth?

 

[Drillerr]

I don’t think it’s the iPhone. I just got back from a 10 day road trip with my wife. We took her 2022 Acura MDX. I connected wirelessly for most of the trip and never had CarPlay drop or lose sound. I think something is going on with Ford’s Sync. Ironically, the wireless charger in the MDX works just like the Lightning. In other words, it doesn’t work either.

 

[lipnorth]

I don’t think it’s the iPhone. I just got back from a 10 day road trip with my wife. We took her 2022 Acura MDX. I connected wirelessly for most of the trip and never had CarPlay drop or lose sound. I think something is going on with Ford’s Sync. Ironically, the wireless charger in the MDX works just like the Lightning. In other words, it doesn’t work either.

The wireless charger in the lightning is a hot mess…

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