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Comprehensive Order Tracking Info & Resources For F-150 Lightning

itsdchz

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Lee
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2021 F150 Powerboost FX4 XLT with Stuff
NOTE: Originally intended for tracking of our Bronco Wildtrak order, but this is relevant to F-150, Maverick, Mach-E, and Lightning.. maybe others-

Just like many of us, I have found many different ways to find where my Bronco was in the process, what the status was at any given time, and what the hell is going on with lost shipments, time delays and unspecified delays.

Many of us have been very anxious to receive our new Bronco, and many of us have been delayed for many different reasons. After 2 years, 4 months, and 6 days of waiting since my original reservation date, I have compiled a lot of information that may be useful to some of you. If you are looking to find information on different parts of the Bronco journey, I am sharing information found within many different threads and forum members posts.

I do not take credit for finding out all of this info and certainly am not passing it off as my own.

Thank you to the original forum members who posted information or sent me information to help me during my process. I thought out of courtesy, I could pass it on to others who are relentless about finding information, having OCD New Bronco Syndrome, or just simply want answers faster than Ford can provide them. Please see below and take whatever you can from it for your own use.

Added Reference of our Journey:
Reservation: 9.13.20
Reservation Converted to Order: 1.30.2021
Reservation Converted to 2022: 3.6.21
2022 Confirmed by Ford: 10.7.21
Build Week Confirmed: 8.22.2022
Build Week Bumped: 8.29.2022
Build Week Bumped: 9.05.2022
Blend Date: 9.07.2022
Build Completed: 9.08.2022
Mod Shop Completed: 9.24.2022
Ford Stated Shipped: 10.05.2022
In-Transit- Shipped, but still at MAP: 10.05.2022 - 11.13.2022
Actual Ship Date and Railcar Info Provided: 11.13.2022
Arrival to Richmond Railyard: 12.03.2022
Delivery: 12.06.2022
*** Estimated Delivery Dates From Ford***
09/24, 09/28, 10/04, 10/16, 10/26, 10/28, 11/01, 11/09, 11/12, 11/19, 11/21, 11/27, 11/29, 12/01, 12/04, 12/06, 1219, 12/14, 12/16

Bronco Tracking and Links, Timelines to Help with Delays and Frustration

Ford Marketing Team CSR

Gives updates, railcar number-
More info than the general help regular Ford Customer Service
800-334 4375
Voice prompt, Customer Representative, when prompted, press #2 for SUV/Truck
ALWAYS take survey, and give - 5, 1, 5, 5

FYI- Canned responses from Marketing Team are NOT uncommon-
Marketing will ALWAYS state dealer has more resources available to them. NOT true, they see the same info Marketing can see. As of this writing Dealer also has VINVIEW access, while Marketing Currently does not. (12/2022)- However, Marketing has acknowledged that they have been given access to VINVIEW, but are not able to use it,, yet.

Marketing will also look at historical data, ie, your vehicle is in MAP, but they fail to see that there is a system lag, and that indeed it was placed on railcar but their internal systems still show no movement, or same thing while it is on rail. Please be kind, as we have more resources than they do to track rail. (See below)

It is not uncommon for a CSR member or Marketing member to say that your vehicle is In-Transit, and quote the ETA that is in the system, along with encouragement that the vehicle has shipped. False hope people, false hope. If you get that representative that insists it shipped and is moving through the shipping process, and they cannot see its location anywhere else but MAP, or Blue Island, IL, AND there is no railcar YOU can track, chances are, you should call back in a few minutes. The new Rep you get will most likely realign your hopes, and state, they still see it in MAP. Sorry, but I know this all too well, and rather you know it, than be crushed like we were!

Have a Reservation?
Copy and paste into browser:

https://www.ford.com/buy/reserve/details.html?reservationId=xxxxxxxxx
XXXXXXXX = Reservation ID#

Another Ford Tracker Using Reservation ID
Copy and paste into browser:

https://www.ford.com/buy/manage.html?reservationId=xxxxxxxxx
XXXXXXXXX= ADD YOUR RESERVATION ID

Have a VIN?
Copy an paste into browser:

https://shop.ford.com/vehicleordertracking/status/?vin=xxxxxxxxxxxxxxxxx
XXXXXXXXXXXXXXX = ADD YOUR VIN

Have VIN and Want Window Sticker?
Copy and paste into browser:

https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=xxxxxxxxxxxxxxxxx
XXXXXXXXXXXXXXXX= ADD YOUR VIN


Price Protection Thread- Dealer will Need to Know This:

https://www.bronco6g.com/forum/thre...otection-flowchart.46571/page-25#post-1643321


Railway/Tracking info:
CSX

1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) or [ Enter Letter code. TTGX becomes 81814192 # ] then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE
6. That's it; enjoy your updated status report.

Union Pacific (UP)
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

Norfolk Southern (NS)
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

BNSF Rail Car Tracker- Remove Leading zero’s From Car Number- if necessary

https://portal.beltrailway.com/trace/tracecar/

BNSF Railway Maps

https://www.bnsf.com/ship-with-bnsf/maps-and-shipping-locations/rail-network-maps.page

https://www.bnsf.com/bnsf-resources...d-shipping-locations/intermodal-map-large.pdf

https://www.bnsf.com/bnsf-resources...aps-and-shipping-locations/automotive-map.pdf

Barstow Train Railyard Switch Camera
Google search your local area, you will be surprised on how many webcams may be available to see your train and stalk it!
Barstow, California, USA | Virtual Railfan LIVE


Ford Executive Contact Info
Email works best.. send to all, be courteous, many have been very successful with resolutions.

Jim Azzouz
Director, Customer Experience
1 American Road
Dearborn, MI 48126
[email protected]

Elena Ford
Chief Customer Experience Officer
1 American Road
Dearborn, MI 48126
[email protected]

Frederiek Toney
Vice President Global Ford Customer Service Division
1 American Road
Dearborn, MI 48126
[email protected]

Chief Executive
Jim Farley
President and CEO
1 American Road
Dearborn, MI 48126
(313) 322-3000
[email protected]

Sarah Holm
Manager, Digital & Social Media Communications
1 American Rd
Dearborn, Michigan, 48126
Twitter @SarahHolm

A Snapshot of Our Rail Travel for Reference Only YMMV:
Railcar#: NKCR007389
CSX

November 13
Rail Trip Started (RTS)
Location: Michigan AP - 4G 4280 Hannan Rd CANTON MI US 48184
Event Time: 11/13/2022 08:34 AM

November 13
Load Wayne MI

November 18
Arrived, Willard OH CSXT Nov 18 2:05 am Delivery Chicago clearing IL now at N0V 20 8:45 am

November 18
Nov 18 scheduled Chicago, Clearing Nov 18 - 8ish AM, moved to Nov 19, Nov 20, Nov 21

November 22
Update: Interchange Arrived (ICH)
Location: CHICAGO, IL CHICAGO IL US
Event Time: 11/22/2022 09:28 AM
Offered to foreign carrier Chicago Clearing 3:17 CST

Left Chicago Clearing 2030 November 22 Interchange complete
Interchange Complete (ICR)
Location: CLEARING, IL CLEARING IL US
Event Time: 11/22/2022 12:30 PM

November 24
Arrive- Gibson Indiana 2:00 pm

November 25
Received at interchange Blue island IL 2:37 pm
Departed Joliet IL 9:20PM
Departed Williamsfield IL BNSF 11:55 pm November 25

November 26
Departed Eaton Missouri 6:25am
Departed Logistics Park, KS 9:24am
Departed Augusta KS 1:50pm
Departed Mulvane KS 2:35pm
Departed gaitlin? Ok 7:26 pm
Departed Shattuck OK 9:24 pm

November 27
Departed St Francis, TX 12:27am
Departed Friona TX 4:53am
Departed Gallagher NM 6:23 pm
Departed Melrose NM 7:20 pm
Departed Thoreau? NM 9:20pm
Departed federaren? NM 10:23 pm
Departed Lucy Lu ? NM 10:59 pm

November 28
Departed Delias ?NM 5:23 am
Departed Melina ?AZ 7:27am
Departed Hibbard AZ 8:06 am
Arrived Winslow AZ 9:47 am
Departed Canyon Diablo AZ 11:06am
Departed Flagstaff AZ 12:49 pm
Departed Bellemont AZ 1:09 pm
Departed Williams JCT AZ 1:44 pm
Departed Eagles Nest AZ 2:24 pm
Departed Pucalay ? AZ 3:02 pm
Departed peach springs AZ 4:04 pm
Departed Topock AZ 5:54 pm
Departed Needles CA 6:33pm
Departed idis CA 7:23 pm
Departed Amboy CA 9:03 pm
Departed Siberia CA 9:34 pm

November 29
Arrived Barstow CA 1:59am

December 01
Departed Barstow CA 11:50am
Departed Hinkley CA 12:20 pm
Departed Boron CA 12:54 pm
Departed Sanborn CA 1:22 pm
Departed Mojave CA 1:31 pm
Arrived Bakersfield 5:18pm

December 02
Departed Bakersfield CA 11:47am
Departed Shafter CA 2:19pm
Departed Elmo CA 3:07pm
Departed Corcoran CA 4:12pm
Departed Conejo CA 5:00pm
Arrived Fresno CA 7:19pm
Departed Stockton CA 9:30pm
Departed Bixler CA 10:15pm

December 03
Arrived Point Richmond CA 12:45 am

December 04
Placed at customer location Richmond 1:03pm
Called dealer, asked them to pull it for delivery

December 05
Empty - Released by customer 6:17 pm
Promptly called dealer, asked again to verify it was pulled

December 06
Arrived at Dealership 8:30am


Hope this helps ease someone’s waiting pain!
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Last edited by a moderator:

matt.sillz

Well-known member
First Name
Matt
Joined
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Threads
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Messages
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Location
ATL
Vehicles
Ford F150 Lightning, Mach-e
Occupation
Marketing/Advertising
Thank you!
My truck is on BNSF302288 (i'm in ATL.) When I plug this info into the BNSF tracker it shows a 07/22 ship date nothing recent. Any ideas?

Thanks!
 
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OP
itsdchz

itsdchz

Active member
First Name
Lee
Joined
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Threads
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Messages
27
Reaction score
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Location
Clovis CA
Vehicles
2021 F150 Powerboost FX4 XLT with Stuff
Thank you!
My truck is on BNSF302288 (i'm in ATL.) When I plug this info into the BNSF tracker it shows a 07/22 ship date nothing recent. Any ideas?

Thanks!
Verify you have right rail car
Use automated voice system
That may provide newer data-
If it does not, verify you did not transpose numbers.
When I was tracking my vehicle, I transposed the numbers and got tracking info for a rail car that went across United States a month before. Also verify again, your rail car number from wherever you obtained it. I have heard instances where dealer and customer service transposed the number by accident causing this type of issue.
 

matt.sillz

Well-known member
First Name
Matt
Joined
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Threads
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Messages
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Location
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Vehicles
Ford F150 Lightning, Mach-e
Occupation
Marketing/Advertising
Verify you have right rail car
Use automated voice system
That may provide newer data-
If it does not, verify you did not transpose numbers.
When I was tracking my vehicle, I transposed the numbers and got tracking info for a rail car that went across United States a month before. Also verify again, your rail car number from wherever you obtained it. I have heard instances where dealer and customer service transposed the number by accident causing this type of issue.
Sounds good. Yep, I got this from Ford CS. I'll verify.
 

ace-rockola

Member
First Name
Kevin
Joined
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Location
Minnesota
Vehicles
Ordered Lightning Lariat ER
Got an email from Ford this morning saying it was built and delivery estimate for the week of 1/22.

Contacted my dealer and they said their view still says chip hold and she sent a screenshot of what they can see.

Can anyone translate for me? See the attached screenshot
Ford F-150 Lightning Comprehensive Order Tracking Info & Resources For F-150 Lightning ford.PNG
 

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itsdchz

itsdchz

Active member
First Name
Lee
Joined
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Messages
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Location
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Vehicles
2021 F150 Powerboost FX4 XLT with Stuff
Got an email from Ford this morning saying it was built and delivery estimate for the week of 1/22.

Contacted my dealer and they said their view still says chip hold and she sent a screenshot of what they can see.

Can anyone translate for me? See the attached screenshot
ford.PNG
Released, sitting on ramp, waiting for chip, once chip placed, it will be in queue to load to rail car. Dealer area rep/ Ford marketing can escalate only after your estimated delivery date has passed and not been bumped to a new date.
 

VictorM

Well-known member
First Name
Victor
Joined
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Location
Western PA
Vehicles
F150 Lightning XLT ER
Occupation
Experiential Knowledge Griot
NOTE: Originally intended for tracking of our Bronco Wildtrak order, but this is relevant to F-150, Maverick, Mach-E, and Lightning.. maybe others-

Just like many of us, I have found many different ways to find where my Bronco was in the process, what the status was at any given time, and what the hell is going on with lost shipments, time delays and unspecified delays.

Many of us have been very anxious to receive our new Bronco, and many of us have been delayed for many different reasons. After 2 years, 4 months, and 6 days of waiting since my original reservation date, I have compiled a lot of information that may be useful to some of you. If you are looking to find information on different parts of the Bronco journey, I am sharing information found within many different threads and forum members posts.

I do not take credit for finding out all of this info and certainly am not passing it off as my own.

Thank you to the original forum members who posted information or sent me information to help me during my process. I thought out of courtesy, I could pass it on to others who are relentless about finding information, having OCD New Bronco Syndrome, or just simply want answers faster than Ford can provide them. Please see below and take whatever you can from it for your own use.

Added Reference of our Journey:
Reservation: 9.13.20
Reservation Converted to Order: 1.30.2021
Reservation Converted to 2022: 3.6.21
2022 Confirmed by Ford: 10.7.21
Build Week Confirmed: 8.22.2022
Build Week Bumped: 8.29.2022
Build Week Bumped: 9.05.2022
Blend Date: 9.07.2022
Build Completed: 9.08.2022
Mod Shop Completed: 9.24.2022
Ford Stated Shipped: 10.05.2022
In-Transit- Shipped, but still at MAP: 10.05.2022 - 11.13.2022
Actual Ship Date and Railcar Info Provided: 11.13.2022
Arrival to Richmond Railyard: 12.03.2022
Delivery: 12.06.2022
*** Estimated Delivery Dates From Ford***
09/24, 09/28, 10/04, 10/16, 10/26, 10/28, 11/01, 11/09, 11/12, 11/19, 11/21, 11/27, 11/29, 12/01, 12/04, 12/06, 1219, 12/14, 12/16

Bronco Tracking and Links, Timelines to Help with Delays and Frustration

Ford Marketing Team CSR

Gives updates, railcar number-
More info than the general help regular Ford Customer Service
800-334 4375
Voice prompt, Customer Representative, when prompted, press #2 for SUV/Truck
ALWAYS take survey, and give - 5, 1, 5, 5

FYI- Canned responses from Marketing Team are NOT uncommon-
Marketing will ALWAYS state dealer has more resources available to them. NOT true, they see the same info Marketing can see. As of this writing Dealer also has VINVIEW access, while Marketing Currently does not. (12/2022)- However, Marketing has acknowledged that they have been given access to VINVIEW, but are not able to use it,, yet.

Marketing will also look at historical data, ie, your vehicle is in MAP, but they fail to see that there is a system lag, and that indeed it was placed on railcar but their internal systems still show no movement, or same thing while it is on rail. Please be kind, as we have more resources than they do to track rail. (See below)

It is not uncommon for a CSR member or Marketing member to say that your vehicle is In-Transit, and quote the ETA that is in the system, along with encouragement that the vehicle has shipped. False hope people, false hope. If you get that representative that insists it shipped and is moving through the shipping process, and they cannot see its location anywhere else but MAP, or Blue Island, IL, AND there is no railcar YOU can track, chances are, you should call back in a few minutes. The new Rep you get will most likely realign your hopes, and state, they still see it in MAP. Sorry, but I know this all too well, and rather you know it, than be crushed like we were!

Have a Reservation?
Copy and paste into browser:

https://www.ford.com/buy/reserve/details.html?reservationId=xxxxxxxxx
XXXXXXXX = Reservation ID#

Another Ford Tracker Using Reservation ID
Copy and paste into browser:

https://www.ford.com/buy/manage.html?reservationId=xxxxxxxxx
XXXXXXXXX= ADD YOUR RESERVATION ID

Have a VIN?
Copy an paste into browser:

https://shop.ford.com/vehicleordertracking/status/?vin=xxxxxxxxxxxxxxxxx
XXXXXXXXXXXXXXX = ADD YOUR VIN

Have VIN and Want Window Sticker?
Copy and paste into browser:

https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=xxxxxxxxxxxxxxxxx
XXXXXXXXXXXXXXXX= ADD YOUR VIN

OrderTrack APP - NOW Closed

https://ordertrack.app/order/?order_number=4535&vin=XXXXXXXXXXXXXXXX
XXXX= Order number - ADD YOUR VIN

Price Protection Thread- Dealer will Need to Know This:

https://www.bronco6g.com/forum/thre...otection-flowchart.46571/page-25#post-1643321

New United Car Transporter
Used by many Dealers/Railways, helps to see that your order orBronco is expected to go to correct Dealership

https://www.unitedroad.com/delivery-receipt

Add VIN, use desktop not mobile, and CAPTCHA

Create an account. YouTube has tutorials. Use your own email and use VIN.

https://new.unitedroadlogistics.com/Oviss/Screens/CustomerTracking/orders


Railway/Tracking info:
CSX

1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) or [ Enter Letter code. TTGX becomes 81814192 # ] then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE
6. That's it; enjoy your updated status report.

Union Pacific (UP)
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

Norfolk Southern (NS)
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

BNSF Rail Car Tracker- Remove Leading zero’s From Car Number- if necessary

https://portal.beltrailway.com/trace/tracecar/

BNSF Railway Maps

https://www.bnsf.com/ship-with-bnsf/maps-and-shipping-locations/rail-network-maps.page

https://www.bnsf.com/bnsf-resources...d-shipping-locations/intermodal-map-large.pdf

https://www.bnsf.com/bnsf-resources...aps-and-shipping-locations/automotive-map.pdf

Barstow Train Railyard Switch Camera
Google search your local area, you will be surprised on how many webcams may be available to see your train and stalk it!
Barstow, California, USA | Virtual Railfan LIVE


Ford Executive Contact Info
Email works best.. send to all, be courteous, many have been very successful with resolutions.

Jim Azzouz
Director, Customer Experience
1 American Road
Dearborn, MI 48126
[email protected]

Elena Ford
Chief Customer Experience Officer
1 American Road
Dearborn, MI 48126
[email protected]

Frederiek Toney
Vice President Global Ford Customer Service Division
1 American Road
Dearborn, MI 48126
[email protected]

Chief Executive
Jim Farley
President and CEO
1 American Road
Dearborn, MI 48126
(313) 322-3000
[email protected]

Sarah Holm
Manager, Digital & Social Media Communications
1 American Rd
Dearborn, Michigan, 48126
Twitter @SarahHolm

A Snapshot of Our Rail Travel for Reference Only YMMV:
Railcar#: NKCR007389
CSX

November 13
Rail Trip Started (RTS)
Location: Michigan AP - 4G 4280 Hannan Rd CANTON MI US 48184
Event Time: 11/13/2022 08:34 AM

November 13
Load Wayne MI

November 18
Arrived, Willard OH CSXT Nov 18 2:05 am Delivery Chicago clearing IL now at N0V 20 8:45 am

November 18
Nov 18 scheduled Chicago, Clearing Nov 18 - 8ish AM, moved to Nov 19, Nov 20, Nov 21

November 22
Update: Interchange Arrived (ICH)
Location: CHICAGO, IL CHICAGO IL US
Event Time: 11/22/2022 09:28 AM
Offered to foreign carrier Chicago Clearing 3:17 CST

Left Chicago Clearing 2030 November 22 Interchange complete
Interchange Complete (ICR)
Location: CLEARING, IL CLEARING IL US
Event Time: 11/22/2022 12:30 PM

November 24
Arrive- Gibson Indiana 2:00 pm

November 25
Received at interchange Blue island IL 2:37 pm
Departed Joliet IL 9:20PM
Departed Williamsfield IL BNSF 11:55 pm November 25

November 26
Departed Eaton Missouri 6:25am
Departed Logistics Park, KS 9:24am
Departed Augusta KS 1:50pm
Departed Mulvane KS 2:35pm
Departed gaitlin? Ok 7:26 pm
Departed Shattuck OK 9:24 pm

November 27
Departed St Francis, TX 12:27am
Departed Friona TX 4:53am
Departed Gallagher NM 6:23 pm
Departed Melrose NM 7:20 pm
Departed Thoreau? NM 9:20pm
Departed federaren? NM 10:23 pm
Departed Lucy Lu ? NM 10:59 pm

November 28
Departed Delias ?NM 5:23 am
Departed Melina ?AZ 7:27am
Departed Hibbard AZ 8:06 am
Arrived Winslow AZ 9:47 am
Departed Canyon Diablo AZ 11:06am
Departed Flagstaff AZ 12:49 pm
Departed Bellemont AZ 1:09 pm
Departed Williams JCT AZ 1:44 pm
Departed Eagles Nest AZ 2:24 pm
Departed Pucalay ? AZ 3:02 pm
Departed peach springs AZ 4:04 pm
Departed Topock AZ 5:54 pm
Departed Needles CA 6:33pm
Departed idis CA 7:23 pm
Departed Amboy CA 9:03 pm
Departed Siberia CA 9:34 pm

November 29
Arrived Barstow CA 1:59am

December 01
Departed Barstow CA 11:50am
Departed Hinkley CA 12:20 pm
Departed Boron CA 12:54 pm
Departed Sanborn CA 1:22 pm
Departed Mojave CA 1:31 pm
Arrived Bakersfield 5:18pm

December 02
Departed Bakersfield CA 11:47am
Departed Shafter CA 2:19pm
Departed Elmo CA 3:07pm
Departed Corcoran CA 4:12pm
Departed Conejo CA 5:00pm
Arrived Fresno CA 7:19pm
Departed Stockton CA 9:30pm
Departed Bixler CA 10:15pm

December 03
Arrived Point Richmond CA 12:45 am

December 04
Placed at customer location Richmond 1:03pm
Called dealer, asked them to pull it for delivery

December 05
Empty - Released by customer 6:17 pm
Promptly called dealer, asked again to verify it was pulled

December 06
Arrived at Dealership 8:30am


Hope this helps ease someone’s waiting pain!
New United will not let customers create an account and directed me back to the dealer.
 

TaxmanHog

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New United will not let customers create an account and directed me back to the dealer.
Original post updated to indicate outdated / closed processes.
 

TaxmanHog

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TaxmanHog

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Moderator
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Ford Rouge Electric Vehicle plant will achieve a run rate of greater than 150,000 per annum based on the scheduling data for the 9/25 build week!

They will produce 2997 trucks that week, if they maintain this level as little as 2885 trucks, they could maintain the goal in the coming year.

Ford F-150 Lightning Comprehensive Order Tracking Info & Resources For F-150 Lightning 1694786606349
 
Last edited:

Grumpy2

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Thanks for the post, it is Interesting that the Battery Recall we just received was dated September 13, 2023 and it stated the recall applies to 36,611 trucks. Easily conforms to the chart. They have already produced 18,138 trucks with the updated software.
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