Ford (and Brian) want your feedback on F-150 Lightning Forum experience

[MaintGrl]

Survey done.....Hoping for more, expecting little.

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[srspring551]

submitted

 

[Nikos]

Submitted also.

 

[RLXXI]

Done.

 

[Alan168]

Completed.
Brian, I requested in my survey response that Ford please increase the time the driver can use the volume control dial for setting the fan speed, heated seats level, cooling seats level, etc. The time is way too short to safely drive the vehicle and make the desired selection before it disappears from the screen.

 

[Ford Motor Company]

Popping in to this thread just to say THANK YOU to everyone who has taken the time to fill out the survey so far. I really do appreciate the feedback.

 

[Ford Motor Company]

Submitted.

If Ford is going to promote the HIS for the next generation of EV trucks, they need to do a major overhaul of it. It is too expensive for what it does when it works AND very buggy.

I say that based on many posts here and on other social media about the HIS.

One thing I did not ask in the survey: will Ford provide an adapter for those of us with the Ford Charge Station Pro so that its CCS1 plug will work with NACS type ports in the future when Ford switches to NACS ports and we get our next generation EV Ford truck?

Thanks.

I'll get some details from you now so the team can look into it further from our end.

 

[P-38]

I'll get some details from you now so the team can look into it further from our end.

I love that you put this part in public view! Instead of just working in the background

 

[Mmccarthy]

Completed.
Brian, I requested in my survey response that Ford please increase the time the driver can use the volume control dial for setting the fan speed, heated seats level, cooling seats level, etc. The time is way too short to safely drive the vehicle and make the desired selection before it disappears from the screen.

I was thinking the other day that it might be nice if tapping the volume control could cycle between it's different functions. I know a long-press puts the center screen in calm mode, but a short-presses to cycle between volume, fan, and seat might be really helpful.

 

[colonel K]

My phone as a key keeps quitting. I have to set it up over. It has happened several times.

 

[It's Just Me]

Please update the navigation maps to work with the Tesla Charging stations

Ugh. Finding these Tesla chargers is a PAIN. Can't ever get them to pop up when I am traveling without using the iPhone app.

Stupid, and dangerous.

Is this actually done on the nav system in the truck directly?

 

[TheBigBezo]

I will say, I appreciate that Brian doesn’t just ask us for our vin every time we have an issue. That used to make my eyes roll. I think I posted once discussing an unexpected behavior and the ford rep at the time chimed in with the copy n paste vin response and it’s like, I don’t need to go to my dealer who is less familiar with my truck than I am just for them to tell me what I already know is wrong, is wrong.

I imagine if you’re dedicated enough to join a vehicle specific forum you’re already capable of calling your dealer on your own lol.

So at a minimum, I appreciate the more human approach. Shameless plug for more detailed engagement and release notes. Most of us are well versed in EVs and our trucks and can give specific feedback to inprove things. Leverage the fact that a data set of hundreds of drivers with 10s of thousands of miles in varying environments beats out engineering data in Michigan on its own. Data driven development is a growing thing for a reason. Let us help you.

 

[telrod11]

Submitted

 

[Ford Motor Company]

I will say, I appreciate that Brian doesn’t just ask us for our vin every time we have an issue. That used to make my eyes roll. I think I posted once discussing an unexpected behavior and the ford rep at the time chimed in with the copy n paste vin response and it’s like, I don’t need to go to my dealer who is less familiar with my truck than I am just for them to tell me what I already know is wrong, is wrong.

I imagine if you’re dedicated enough to join a vehicle specific forum you’re already capable of calling your dealer on your own lol.

So at a minimum, I appreciate the more human approach. Shameless plug for more detailed engagement and release notes. Most of us are well versed in EVs and our trucks and can give specific feedback to inprove things. Leverage the fact that a data set of hundreds of drivers with 10s of thousands of miles in varying environments beats out engineering data in Michigan on its own. Data driven development is a growing thing for a reason. Let us help you.

Thanks! Where I can, I always try to provide some kind of information that can help someone, and hopefully others in the process. Sometimes a dealer visit is needed / can't be avoided, but in those instances I work with folks behind the scenes to try and set everyone up for success. I'm glad that y'all have noticed!

 

[Jim Lewis]

My Anything Else You'd Like Us to Know response to the survey:

Ford always asks in surveys how much an owner trusts Ford and is willing to recommend Ford. The onus always seems to be placed on the Ford representative with whom one interacts, when that person may have little knowledge and control over the problem vexing the owner, e.g., the performance of the Home Integration System. Ford should have a support system that allows owners to obtain the most direct and relevant information about a problem, rather than scripted call center support that, through no fault of its own, can often provide little useful help.

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