Fordpass not communicating indicating a loss of connectivity

[sheppy]

I am having connectivity issues. Worked with FordPass to try and get it corrected but anything that was tried failed. They told me I have to take it to a dealer for service to have my Modem reset. The trouble shooting we attempted apparently indicated that a software upgrade was interrupted in the process and now it is frozen and needs a modem reset.

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[Pod]

I am headed to my dealer for this exact issue this morning. Ford indicated I need a Gateway Module Programming Field Service. I did a modem reset at home, problem of connectivity continued. We will see what happens.

 

[sheppy]

I am headed to my dealer for this exact issue this morning. Ford indicated I need a Gateway Module Programming Field Service. I did a modem reset at home, problem of connectivity continued. We will see what happens.

Keep me posted with the results of your service. My service is not until June 10th

 

[Pod]

Will do. Just dropped it off for service. Rep told me I am the first module update they have done. Oh boy…never a dull moment.

 

[sheppy]

Will do. Just dropped it off for service. Rep told me I am the first module update they have done. Oh boy…never a dull moment.

I’m k thank you! Much appreciated

 

[Pod]

Just heard back, they say everything is up to date but so far, FordPass not connected. Grrrrr. Did rotate the tires though.

 

[TaxmanHog]

Just heard back, they say everything is up to date but so far, FordPass not connected. Grrrrr. Did rotate the tires though.

Using a regular desktop or mobile web browser, try logging into your ford.com account, if you can log in, that rules out an account lockout issue, if you are blocked because account IS locked, the lock out needs resolution first.

Assuming you're NOT locked out, try clearing the Fordpass cache and force stop the app, then restart it, DO NOT clear your credentials or you will need to reset fob pairing and PAAK.

 

[sheppy]

Just heard back, they say everything is up to date but so far, FordPass not connected. Grrrrr. Did rotate the tires though.

That doesnt sound promising

 

[Pioneer74]

That doesnt sound promising

I bet they only checked for updates on the SYNC screen and didn't even hook the truck up to FDRS.

 

[sheppy]

I bet they only checked for updates on the SYNC screen and didn't even hook the truck up to FDRS.

What is FDRS? I worked with Ford Pass first to try and resolve this connectivity issue and all failed resulting in them telling me that I would have to take it in for service to have the modem reset.

 

[Pod]

It is working now, let’s hope it keeps it up.

 

[Pioneer74]

What is FDRS? I worked with Ford Pass first to try and resolve this connectivity issue and all failed resulting in them telling me that I would have to take it in for service to have the modem reset.

Ford
Diagnostic and
Repair
System

It's the software the dealer techs use.

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