Discwizard70
Active member
- Thread starter
- #1
Had a really good experience with Ford Mobile Service today. The technican, Delilah, showed up on time to do a software update for the parking brake recall. She was fast, friendly and efficient. She had actually been scheduled for my F150 Lightning for today, but she noticed that my Mach E was in the garage and asked if I had done the recall for it too. When I told her that it was not available for my 24 model year yet at the time of scheduling the current appointment, she asked if it was OK to look it up. It was available AND she did it then and there knowing it would both make me happier and be more efficient than a 2nd appointment.
She was knowledgeable, friendly and mild mannered, plus went beyond the task. These are things often missed at many dealerships, but this dealership often hits the mark. I also always have positive experiences with the two Service Advisors that I have contact with, Troy and Angilina.
This dealership seems to be getting it right!
She was knowledgeable, friendly and mild mannered, plus went beyond the task. These are things often missed at many dealerships, but this dealership often hits the mark. I also always have positive experiences with the two Service Advisors that I have contact with, Troy and Angilina.
This dealership seems to be getting it right!
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