No new charge history/session details in Fordpass after road trip

[Egg]

Recently completed my first road trip in the Lightning. Had four charging stops on the way to my destination, and the only hiccup was at the second (ChargePoint) where the session would not initialize. I ended up having to get customer support to reboot the station and it worked fine after that (and a minor heart attack). The other three stops were at Electrify America, Circle K, and lastly FPL EVolution. I had no errors or strangeness at the last stop before my destination.

Left for home a few days later and stopped at Circle K, Tesla and the same Electrify America station on my way back. At EA, plug and charge failed to work at two different stations (worked fine the first time as well as at Tesla) so I went through the process of creating an account. Got everything set up, plugged in again and then plug and charge seemed to take over. Odd, since I gave it several minutes during the first couple of attempts. I noticed during the entire charge that it said something like “starting charger” on my FordPass app, but I successfully charged to 80% and got home.

After plugging in at home, I attempted to change my target charge back to 80% and it wouldn’t save. At this point I noticed there were no charge session details displayed besides charge rate. Weird. I checked charge history while looking through the app for any settings to toggle/reset and saw that it stopped recording sessions after my FPL EVolution stop, which is also strange considering I literally paid for one through FordPass on the way back.

So far I’ve tried deleting and reinstalling the app, changing the name of my “Home” charger in FordPass, restarting my phone.. Still can’t see any charge session details or adjust my target charge. Is there some kind of reboot I need to do on the vehicle side, or any other way to get the app to start working properly again?

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[TaxmanHog]

Sync system in the truck, Communications authorization: Toggle it off, wait a few minutes for the Ford servers to clear, you should get an email advising that it was turned off.

Then switch it back on, when you turn it on, you'll need to go through the sub-authorizations on the level of sharing you're willing to permit, I switch them all on.

Hopefully, this routine clears any malconfigs either in Fordpass or on the server side as well the Vehicle side (this is a three way comm's process).

 

[RickLightning]

Recently completed my first road trip in the Lightning. Had four charging stops on the way to my destination, and the only hiccup was at the second (ChargePoint) where the session would not initialize. I ended up having to get customer support to reboot the station and it worked fine after that (and a minor heart attack). The other three stops were at Electrify America, Circle K, and lastly FPL EVolution. I had no errors or strangeness at the last stop before my destination.

Left for home a few days later and stopped at Circle K, Tesla and the same Electrify America station on my way back. At EA, plug and charge failed to work at two different stations (worked fine the first time as well as at Tesla) so I went through the process of creating an account. Got everything set up, plugged in again and then plug and charge seemed to take over. Odd, since I gave it several minutes during the first couple of attempts. I noticed during the entire charge that it said something like “starting charger” on my FordPass app, but I successfully charged to 80% and got home.

After plugging in at home, I attempted to change my target charge back to 80% and it wouldn’t save. At this point I noticed there were no charge session details displayed besides charge rate. Weird. I checked charge history while looking through the app for any settings to toggle/reset and saw that it stopped recording sessions after my FPL EVolution stop, which is also strange considering I literally paid for one through FordPass on the way back.

So far I’ve tried deleting and reinstalling the app, changing the name of my “Home” charger in FordPass, restarting my phone.. Still can’t see any charge session details or adjust my target charge. Is there some kind of reboot I need to do on the vehicle side, or any other way to get the app to start working properly again?

If Plug & Charge failed, you have 2 other options instead of setting up an EA account - activate with FordPass app or use in-vehicle Public Charging.

As to charge history, FordPass is not perfect at capturing charging sessions.

 

[TaxmanHog]

One more point, I'm assuming you're looking at "Charge History" and failing to see your successful charging event data, note the Fordpass event record is by design sparce on details, start/stop time/SOC and total KWH received.

Be aware that "Charge Station" only records data from your FCSP at home, this data only appears after you unplug the FCSP from the truck.

 

[Egg]

I’ll try the communications toggle in a bit and report back!

Also I’ve definitely had it record data from charges away from home! I’m not too concerned with referring back to that data, it just indicated to me that the issues began halfway through my trip.

 

[Egg]

Happy to report that this toggle fixed all of my issues! I turned everything off under Connected Vehicle Features, waited about ten minutes and then re-enabled it all. Thanks so much for your help.

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