Jesse-Infotainment
Well-known member
I don’t know I blame you or anyone for a comparison to tesla. The way fords updates roll out is about as stupid as one can imagine.
Let’s say for a min you buy an iPhone. It’s three or four years old. You want to install iOS 15. Simple right. You go to updates it shows the latest one and you select install now. Simple reasonable and makes sense. I’m assuming this is how Tesla does it as well.
Well with that example let’s explain how ford does it. You have to get your computer. Go to iTunes. Hook up see the updates available. Then you have to incrementally install every single version of iOS up until 15 every single little build no matter how small or how big. Then on top of it to get the next update you have to send confirmation from the phone the update has been installed. Then and only then will the next update be released.
Ford has installed an Ethernet system two wire only for OTAs to increase the speed of the communication for OTAs. 4 modules are on the network gateway is the router I guess you could say. The problem is though no matter the modules being updated the gateway has to sign the file. So the failure typically comes from the gateway approving the update. It’s so stupid I can’t even put into words. Ford has hired some of the most old school backwards thinking people I could imagine. This is what you get though when you have people that aren’t engineers running things. To any engineer it would only make sense that if an update is available then the update includes all previous revisions. Before any of you say well yeah but what if they have to load the files sequentially. No. Because it’s a total wipe and rewrite every time. Ha ha. How GD stupid is that !? You are wiping and rewriting EVERY TIME.
The gateway is a 8gb flash storage. So the update has to download to the gateway and be distributed out to the proper module. what about when the update exceeds 8gb?
The other situation that really was eye opening about this was the ipma. I had theorized the hardware was different in job 2 and later. That was why they were shipping with BC. I saw the price had gone up to 3000$ from about $500. I thought guess they found a hardware issue and are working to get it resolved. No they took the files straight from job 2 and dropped them into job 1. In fact you can take a job 1 ipma and PMI it in a job 2 truck. Not one file is different. Do you know how pissed I was for people that had been waiting for BC to find out ford could have pushed this update at any time?
End of day ford better get their act together on these updates. Ford sold these as the solution to dealers being bothered with having to do updates and customers having to bother dealers for updates. They sold this as you get these while you sleep. Ford told us that. We didn’t imagine it.
The fact that we had as many issues as we had doing them manually shows just how screwed people are. You are talking about people like me, Livnitup iceman ,bob Mac , JEB, ajz I think is a nuclear engineer and the others are extremely intelligent and smart engineers and developers and tonesto.. we all know has provided the widget.. that guy is incredibly talented, these are guys that are on par with anyone I could imagine and they have All had issues and trouble and cursed these updates up and down.
Now imagine a guy that does mechanic work all day and has to run to Best Buy for a cable or usb drive and can’t explain what the hell the difference is between exfat and NTSF. This is not to take a shot at the techs this is a shot at ford for leaving the techs holding their D***. These guys are going into this with no clue of what they are about to run up against. If you were to read that blue cruise satisfaction program paper and you are someone who has done these updates you would laugh for hours at how they make this sound. They make it sound like these updates just roll on in. No issue no problems just press, click and blue cruise .
I typed this last night and I was pretty steamed. Im not as steamed this morning and I waited to post it since I was upset. I read it this morning and it still has some things I think people need to understand about the updates. I also again want to emphasize I am not trying to take shots at the dealers or their staff. I know they are the low hanging fruit we all love to hate but if any of us had a job and dint get the proper training I think we all would find it hard to learn as we go. Eventually we would get it but these techs are trying to make money and feed their families. SO taking 3-4 days tinkering with this stuff would break any person.
Ford just needs to get a team together that focuses on this. THey have a Ford GT team. I mean they made dealers go through a process for servicing that car and it was about 500 units. Now why wouldnt you have a team for something that is in the highest selling vehicle in America. THe F150, the Bronco and the Mach E all share this and its in the 21 edge to an extent and 22 Super Duty. It will be spreading out to all. The 22 Navigator has this now along with Active Glide(BC for Lincoln).
I hope Ford understands guys like me arent trying to destroy Ford we are helping them. Yet they attack me. They go after me. They have banned me from FDRS for months at a time. They have closed accounts of mine. THey have made me an enemy. I dont understand. Had I not done everything I have I wouldnot be able to help those I have.
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