bobrosco
Well-known member
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- #1
I’ve seen some similar scenarios, but never seen how any of them have resolved. I’m hoping there’s something more to be done than what we’ve got right now.
My dad reserved in early June 2021 and ordered 6/30/22 his Lightning. It arrived at the dealership Friday 10/7/22 best I can tell. They initially stated that they wanted him to sign a no-resale agreement since they thought he wanted to resell it (in reality he wanted to try to keep it, but wanted to know what options were available). The dealership insisted Ford was requiring them to enforce the no resell, and they didn’t care what he did with the truck. When he requested the documentation of the no resell so he could review it and make a decision, they promised to get back with him the following day. When they called, the message was “we’re just going to keep it”. So they will not sell the truck to him.
I understand it’s their right to do so, but I’m assuming since they missed their opportunities to add mark up at the ordering process, they’ll either transfer it to another dealership within their network or sell it at auction. It’s pretty crappy to me that they conduct business that way, so I’m open to any suggestions or advice anyone has. A formal complaint to Ford has been lodged, and Ford says since dealerships are independently owned and operated, they cannot interfere with the policies or procedures.
The dealership is All Star Ford Kilgore in Texas.
Edit: It was on the website, and has now been removed.
My dad reserved in early June 2021 and ordered 6/30/22 his Lightning. It arrived at the dealership Friday 10/7/22 best I can tell. They initially stated that they wanted him to sign a no-resale agreement since they thought he wanted to resell it (in reality he wanted to try to keep it, but wanted to know what options were available). The dealership insisted Ford was requiring them to enforce the no resell, and they didn’t care what he did with the truck. When he requested the documentation of the no resell so he could review it and make a decision, they promised to get back with him the following day. When they called, the message was “we’re just going to keep it”. So they will not sell the truck to him.
I understand it’s their right to do so, but I’m assuming since they missed their opportunities to add mark up at the ordering process, they’ll either transfer it to another dealership within their network or sell it at auction. It’s pretty crappy to me that they conduct business that way, so I’m open to any suggestions or advice anyone has. A formal complaint to Ford has been lodged, and Ford says since dealerships are independently owned and operated, they cannot interfere with the policies or procedures.
The dealership is All Star Ford Kilgore in Texas.
Edit: It was on the website, and has now been removed.
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