ITRM-25B04 / 26B04 - Compliance Recall 26C10 - Trailer Module

[TaxmanHog]

Update - this downloaded for me yesterday, but it won't install. 22 Lariat. I'm EAP, but no email from Ford, so has to be general. The splash screen is updated to say 26, not 25. Although it is downloaded, it won't install. I've hit the update now button 3 different times, I've adjusted the clock to install in about 30 minutes to an hour, but those times pass and it never installs. Maybe sometime later today, we'll see.

This would be a general deployment update, unfortunately something is inhibiting the install, hopefully it'll post at some point.

EDIT thread title to include 26B04, hmmm is this flavor a continuation of general release or testing of revisions to the 25 version!????

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[3121]

Update - this downloaded for me yesterday, but it won't install. 22 Lariat. I'm EAP, but no email from Ford, so has to be general. The splash screen is updated to say 26, not 25. Although it is downloaded, it won't install. I've hit the update now button 3 different times, I've adjusted the clock to install in about 30 minutes to an hour, but those times pass and it never installs. Maybe sometime later today, we'll see.

Same here. I have a 22 and tried to install it 4 times yesterday. It would go through the process of preparing the update then the Sync screen would just go to the normal radio screen and sit there. I observed all this from outside the truck with the doors locked and keys all far away. I checked and my 12v is fully charged. I other errors reported.

 

[GDN]

Same here. I have a 22 and tried to install it 4 times yesterday. It would go through the process of preparing the update then the Sync screen would just go to the normal radio screen and sit there. I observed all this from outside the truck with the doors locked and keys all far away. I checked and my 12v is fully charged. I other errors reported.

I'm in the same boat still. I disconnected the 12v over the weekend in case other modules needed a good reset. The SW still reminds me each time I turn off the truck. I have a standard daily time set and each time I get out of truck, I go ahead and force the install, but it never does. Another of Fords little life mysteries.

 

[JMD359]

Mine failed as well but I attributed it to my own doing . I swapped the modules with the one for the brake controller and turned it on in forescan . The dealer came to me and did the updates at my job. The one for Park went right through the trailer one failed twice. I told him exactly what I did. I even brought the original module with me and offered to plug it back in and let him flash it again and he said no let’s make an appointment to bring it in . I got a feeling I’m gonna have to go back to the original module to get it to flash but it seems like some of you guys aren’t even getting that to flash. One time I had an issue with the truck saying the right side blinker was out. All I had to do is shut the truck off and turn it back on and it fixed itself. My trailer is new and I rewired it with all the lights I knew it wasn’t the trailer.

 

[Zprime29]

Interesting. Mine is at the dealer right now for all 4 recalls. I'll ping the SA and see if they're having trouble with this update on mine. I expect it to be ready today since I know they started on everything on Saturday.

 

[GDN]

Interesting. Mine is at the dealer right now for all 4 recalls. I'll ping the SA and see if they're having trouble with this update on mine. I expect it to be ready today since I know they started on everything on Saturday.

My gut tells me that if it is at the dealer, they would flash yours with FDRS, but let us know what you find out.

Seems otherwise, all of the OTA's are downloading, but failing to install.

 

[Zprime29]

My gut tells me that if it is at the dealer, they would flash yours with FDRS, but let us know what you find out.

Seems otherwise, all of the OTA's are downloading, but failing to install.

Your gut was correct, they had no issues applying the recall updates. I'm supposed to pick it up this afternoon. It would seem the snag is directly related to the OTA process.

 

[GoodSam]

Dealer mobile service scheduled and came out to do Parking Pawl and Trailer Module software update recalls yesterday. The TRM took the tech 3 tries (FDRS). However, I found I had to reset the Tire Pressure Sensors and my Home Location charging limit of 80% was lost after he left.

I was a bit worried about the parking pawl since that recent thread about metal shavings found in the rear motor, even though I set the parking brake 99.9% of the time when I put it in Park.

Today the two recalls are still listed on my Ford.com dashboard.

 

[TaxmanHog]

Today the two recalls are still listed on my Ford.com dashboard.

Mine is still listed weeks after the reminder call the service manager to have them "close" the recall work-order, the mother ship still shows it as incomplete.

 

[abcut973]

I didn't get that update yet. Although the truck was at the dealership 2 weeks ago for a 50kmiles service and taking care of the 3 recalls I have:
- tailgate lightbar (again). They changed it back last year because it had water in it and was not working anymore. Process took a little while to complete. Obviously this time because of the new recall they checked the install and concluded it needed a new bar (water intrusion + wrong screws or clips i don't recall). Unfortunately the parts are on back order. So no ETA on resolution!
- the 2 other recalls were/are the parking and trailer modules. They told me one of them got done (I don't recall which one and I don't have any paperwork). But I remember them saying one of them is a 8 hours update and I was waiting for the truck on that day. I couldn't leave it there.
All that to say maybe I got the trailer recall done which is why I didn't receive the OTA update??
Either way all the active recalls are still showing in fordpass.

 

[GDN]

I didn't get that update yet. Although the truck was at the dealership 2 weeks ago for a 50kmiles service and taking care of the 3 recalls I have:
- tailgate lightbar (again). They changed it back last year because it had water in it and was not working anymore. Process took a little while to complete. Obviously this time because of the new recall they checked the install and concluded it needed a new bar (water intrusion + wrong screws or clips i don't recall). Unfortunately the parts are on back order. So no ETA on resolution!
- the 2 other recalls were/are the parking and trailer modules. They told me one of them got done (I don't recall which one and I don't have any paperwork). But I remember them saying one of them is a 8 hours update and I was waiting for the truck on that day. I couldn't leave it there.
All that to say maybe I got the trailer recall done which is why I didn't receive the OTA update??
Either way all the active recalls are still showing in fordpass.

Sadly, none of the SW updates are 8 hours. The longest might be a few, but these are directed a simpler modules. If they were connected to do one, it was probably only another 15 minutes to do the other one.

Ford is proving this once again is a challenge to get a simple update out OTA. They've updated the number, downloaded it, now it won't install. They'll get the eventually, but the experience is no difference in the dealer or OTA. Takes longer than it should and likely doesn't get done right the first time

 

[Ejunge]

Yeah, I had this done Last Friday. and it didn't take that long.. However- the lady who was scheduling told me that the length of the update depends on how well the truck talks to the dealer's computers to do the update. BUT, I am going to brag on my local Ford Service department: so Kudo's to Covert Ford in Hutto Texas:

So I had scheduled to come in and do the recall programming about 2 weeks ago. But I was having some AC issues this week and brought a tech in Friday- my traditional work at home day- to come in and look at my AC. well the tech didnt arrive until nearly 10, so my 11:30 appointment probably wasnt going to happen.

So I called my dealer- and they told me that it wasnt a problem- and we could re-schedule- she went to look at the schedule and saw time later that same day, so she said- even better- she could send out a driver to come get the truck, and take it to the dealer and then bring it back when service was completed. I could stay at home with the HVAC tech and work.

So the Tech comes and picks up the truck EXACTLY on schedule at noon, and takes it to the dealership, has the recall completed and is back by three or four- and dropped off the truck- no issues whatever..

 

[Zprime29]

Mine is still listed weeks after the reminder call the service manager to have them "close" the recall work-order, the mother ship still shows it as incomplete.

Had this and the parking done over the weekend, my app shows all recall notifications (including tail lightbar and sunroof) cleared the day after I picked it up. It only shows the 70k service as up coming now.

 

[TaxmanHog]

Had this and the parking done over the weekend, my app shows all recall notifications (including tail lightbar and sunroof) cleared the day after I picked it up. It only shows the 70k service as up coming now.

Apparently my service team is incompetent

 

[GoodSam]

Apparently my service team is incompetent

My two recalls (park pawl, trailer module) are now cleared, within 3 days of service.

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