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BlueCruise Audio Muting

jakes_02

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I don’t use BlueCruise every day, but several times a month I’m on the highway for a few hours at a time. When that’s the case, I’m usually on the phone for work (hands-free, through CarPlay).

The problem: whenever BlueCruise safety alerts trigger, my phone call audio gets muted so aggressively that I can’t hear the person I’m talking to.

I get the intent — these alerts are supposed to force awareness. But honestly, it sometimes feels like the system is alerting too often and too aggressively. I’ve caught myself thinking, “I could drive with my knee and have fewer annoying interruptions” — which is obviously less safe, and exactly what I got BlueCruise to avoid.

The point of BlueCruise, at least for me, is to let me be slightly distracted (say 10%) in a safe way — like carrying on a phone conversation — without it becoming more frustrating than driving without it.

What Would Fix It
• Keep the alerts loud and attention-grabbing, but don’t kill the phone audio completely.
• Or, better yet, give drivers a setting to adjust the balance between alerts and audio ducking.

Right now, the way it’s set up actually pushes me into less safe behavior (holding my phone, disabling CarPlay mid-drive) just to continue a call. I’d much rather hear an alert chime at full blast without losing my call audio than deal with constant interruptions.

Has anyone found a FORScan tweak or hidden setting to adjust this? Or is this something Ford needs to address with a software update?
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Henry Ford

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What Would Fix It
• Keep the alerts loud and attention-grabbing, but don’t kill the phone audio completely.
• Or, better yet, give drivers a setting to adjust the balance between alerts and audio ducking.
• Or, the easiest solution, adjust your behavior so the alerts never go off.
 

P-38

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Never wear sunglasses or drive into the sun. It either can't see your eyes or the lines on the road. Also avoid curves and open road tolling.:crackup:

Not helpful but those are what trigger alerts for me.

I don't think they would put a backdoor in to mute the alerts but I could be wrong
 

TaxmanHog

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Assuming you're in hands free mode the system is looking at your attention based on eye activity, are you looking away from the road while engaging in conversation?
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