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mmarchand

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Try installing the comma with just the short USB C cable directly to the comma harness and see if the error stays.
with only short usb and connector, I did not get the service vehicle warning. I re-attached via long cable and got the warning again.

Some additional details is I’m using azj’s sliding dock too.
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UncleTony

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with only short usb and connector, I did not get the service vehicle warning. I re-attached via long cable and got the warning again.

Some additional details is I’m using azj’s sliding dock too.
Try with the long cable and bypass the dock.
 

UncleTony

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still get the error when bypassing the dock. I did another test with just the short USB and no error that way still.
When you did the long cable, it was just the long cable straight to the comma?
 

mmarchand

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When you did the long cable, it was just the long cable straight to the comma?
Straight to the dock. No double female connector and no short USB. I added the short USB when I got your connector because there was no other way I could see to connect the connector without it. Right now it’s going from the harness to the short USB to the lightning connector to the long USB to the sliding dock.
 

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UncleTony

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Straight to the dock. No double female connector and no short USB. I added the short USB when I got your connector because there was no other way I could see to connect the connector without it. Right now it’s going from the harness to the short USB to the lightning connector to the long USB to the sliding dock.
Try rotating the long usb c. Not end over end, just 180 the connectors and make sure it clicks.
 

mmarchand

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Try rotating the long usb c. Not end over end, just 180 the connectors and make sure it clicks.
Still no luck. Switched only the connector end, then the dock end so that both ends had been rotated. Then rotated the connector end back so that only the dock end was rotated and all 3 still gave the error
 

UncleTony

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Still no luck. Switched only the connector end, then the dock end so that both ends had been rotated. Then rotated the connector end back so that only the dock end was rotated and all 3 still gave the error
Based on what you are saying, it sounds like you may need a new cable. You can try going directly from the harness to your comma and wait for the startup errors to clear to verify.
 

mmarchand

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Based on what you are saying, it sounds like you may need a new cable. You can try going directly from the harness to your comma and wait for the startup errors to clear to verify.
Ugh. Thanks for all your help Tony. At this point, I think I might just return it. I'm still within the 30 day window and I don't want to sink more money into the process and potentially not even fix it. I'm also not a huge fan of the camera on the windshield and I think I've given myself enough time to give it a shot.

It's definitely a neat idea and for those who can get it to work error free, i'm sure it is a decent add-on but I'm not convinced its worth it for my driving style.
 

UncleTony

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Ugh. Thanks for all your help Tony. At this point, I think I might just return it. I'm still within the 30 day window and I don't want to sink more money into the process and potentially not even fix it. I'm also not a huge fan of the camera on the windshield and I think I've given myself enough time to give it a shot.

It's definitely a neat idea and for those who can get it to work error free, i'm sure it is a decent add-on but I'm not convinced its worth it for my driving style.
I'd hate for you to give up over a cable. You can get one on Amazon fast and fairly cheap and of course easy to return if need be.

https://a.co/d/7GUVkzA
 

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Shmoe

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I'd hate for you to give up over a cable. You can get one on Amazon fast and fairly cheap and of course easy to return if need be.

https://a.co/d/7GUVkzA
Out of curiousity did you ever get a test rig 2024 model to help correct those year specific issues yet?
 

UncleTony

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Out of curiousity did you ever get a test rig 2024 model to help correct those year specific issues yet?
I didn't, I had a couple people reach out and offered to check, but nothing as of yet. I only had 2-3 people say they had issues after the coupler. So not sure if it is a fluke or going to be a more common thing.
 

UncleTony

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Mine is still “lost” in the mail. As soon and I get it, I can install and see if I get the same results. I can’t wait to get rid of all of the errors and warnings when starting up. Loving my Comma so far!!
I'm amazed yours hasn't been delivered yet. I can look into a replacement if there still isn't any movement this coming week.
 

kzoojason76

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I'm amazed yours hasn't been delivered yet. I can look into a replacement if there still isn't any movement this coming week.
Last spotted in:

Sep 22
4:10 pm
Arrived at USPS Regional Origin Facility
AMARILLO TX DISTRIBUTION CENTER

Let’s give it until Wednesday.
 

mmarchand

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I'd hate for you to give up over a cable. You can get one on Amazon fast and fairly cheap and of course easy to return if need be.

https://a.co/d/7GUVkzA
I ordered that cable. Should arrive today and I'll give it a shot. I was also occasionally getting a DTC for lost communication to the A/C compressor. I'll see if that clears with the new cable too.
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