Not getting software updates, how do owners know if something is wrong?

[TaxmanHog]

Last night I spoke with a Ford tech about the lack of a Bluecruise update after 1.0. She provided the standard answer that the updates happen when they happen. But, she also told me that I hadn’t had ANY updates in several months and the likely reason is that I follow the ABC process pretty religiously each night and my scheduled OTA updates have either been scheduled for 1:00 AM or 3:00 AM. According to her, updates are not processed unless the vehicle is parked, completely off, and the charging door is closed. I’ve been following many of the ”lack of OTA update” threads and I don’t recall ever reading that the charge door must be closed to get updates. Anyone else get this info?

My last update according to the truck was 10.1.1 last October. FordPass had a different update listed before the update info disappeared.

Have not heard this up to now, I had a non-inhibit update hit my truck while I was DCFC a couple years ago, actually it might have executed right after I unplugged and closed the port door & cover.

In that situation I experienced the once in a blue moon IPC blackout for a few minutes, then it came back. This happened within 6 months of my first year.

More recently, I was AC charging in my garage, and another non-inhibit update processed mid day, it paused the charging session, and I had to resume the session via Fordpass.

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[Mike37]

Have not heard this up to now, I had a non-inhibit update hit my truck while I was DCFC a couple years ago, actually it might have executed right after I unplugged and closed the port door & cover.

In that situation I experienced the once in a blue moon IPC blackout for a few minutes, then it came back. This happened within 6 months of my first year.

More recently, I was AC charging in my garage, and another non-inhibit update processed mid day, it paused the charging session, and I had to resume the session via Fordpass.

Seems as though that instruction runs counter to the recommended practice of plugging in at night and setting the truck up for scheduled preconditioning departure time in the morning.

 

[TaxmanHog]

Seems as though that instruction runs counter to the recommended practice of plugging in at night and setting the truck up for scheduled preconditioning in the morning.

A few folks have changed the execution time to later in the AM hours ie an hour or so prior to departure, that way your charging session has likely finished and the update can complete before you drive off to work.

In my recent situation, changed the update time to 1300 hrs 1pm, but the update was non-inhibit so time frames don't matter, they happen at random times.

BTW, we have a couple members who experienced the inconvenience of an incomplete overnight charge, they depended on the energy for a long commute, @Pioneer74 was that you? IIRC?

 

[Mike37]

A few folks have changed the execution time to later in the AM hours ie an hour or so prior to departure, that way your charging session has likely finished and the update can complete before you drive off to work.

In my recent situation, changed the update time to 1300 hrs 1pm, but the update was non-inhibit so time frames don't matter, they happen at random times.

If what she said was true, it wasn’t a function of whether you are moving electrons, but whether the charging door was actually closed. ??? Just sounds wrong to me. My charges are usually done before 3 AM, which is where I had the OTAs set for for a little while.

 

[TaxmanHog]

If what she said was true, it wasn’t a function of whether you are moving electrons, but whether the charging door was actually closed. ??? Just sounds wrong to me.

Yes, it's WRONG, unless they have changed the strategy since my real world experiences.

 

[PA Lightning]

Last night I spoke with a Ford tech about the lack of a Bluecruise update after 1.0. She provided the standard answer that the updates happen when they happen. But, she also told me that I hadn’t had ANY updates in several months and the likely reason is that I follow the ABC process pretty religiously each night and my scheduled OTA updates have either been scheduled for 1:00 AM or 3:00 AM. According to her, updates are not processed unless the vehicle is parked, completely off, and the charging door is closed. I’ve been following many of the ”lack of OTA update” threads and I don’t recall ever reading that the charge door must be closed to get updates. Anyone else get this info?

My last update according to the truck was 10.1.1 last October. FordPass had a different update listed before the update info disappeared.

I park my truck in the garage connected to the mobile charger at all times when parked.

Automatic updates are scheduled for Mondays at 1a.m.

Last update was 2/4/25, software update 10.1.1.

I don't understand why Ford is telling you the charge door has to be closed.

 

[Mike37]

I park my truck in the garage connected to the mobile charger at all times when parked.

Automatic updates are scheduled for Mondays at 1a.m.

Last update was 2/4/25, software update 10.1.1.

I don't understand why Ford is telling you the charge door has to be closed.

I’m already at 10.1.1. Maybe I haven’t gotten updates because I’m all caught up and that’s the reason.

 

[TaxmanHog]

I’m already at 10.1.1. Maybe I haven’t gotten updates because I’m all caught up and that’s the reason.

110%, look at my signature

 

[Mike37]

110%, look at my signature

According to FordPass, I’m at ECG-24.2.5.6.2 so, if it makes a difference, I’m one behind you there.

 

[TaxmanHog]

According to FordPass, I’m at ECG-24.2.5.6.2 so, if it makes a difference, I’m one behind you there.

Click the link to explore. Software Update History

 

[Bestword57]

I hadn't received an update since Nov 15th 2024. I just went behind the wheel and checked my update settings. Under scheduling it said it was set to Mon-Thur at 1:00AM, but I don't remember ever setting it to this. I removed the scheduling and set it to "None" and saved and immediately I noticed it downloading my first update in 3 months! Hope this helps somebody else.

 

[Zprime29]

I hadn't received an update since Nov 15th 2024. I just went behind the wheel and checked my update settings. Under scheduling it said it was set to Mon-Thur at 1:00AM, but I don't remember ever setting it to this. I removed the scheduling and set it to "None" and saved and immediately I noticed it downloading my first update in 3 months! Hope this helps somebody else.

That schedule is for when it should install inhibit updates, it can download them any time of the day regardless. I was unaware that you could set it to none, I would think that means it won't install an update that requires inhibit until you tell it to.

 

[jlferg0509]

I hadn't received an update since Nov 15th 2024. I just went behind the wheel and checked my update settings. Under scheduling it said it was set to Mon-Thur at 1:00AM, but I don't remember ever setting it to this. I removed the scheduling and set it to "None" and saved and immediately I noticed it downloading my first update in 3 months! Hope this helps somebody else.

I tried it, didn't work...??

Thanks though.

 

[Bestword57]

That schedule is for when it should install inhibit updates, it can download them any time of the day regardless. I was unaware that you could set it to none, I would think that means it won't install an update that requires inhibit until you tell it to.

It started downloading the Gateway Module update ECG-24.2.5.7. Which looks like it's not an inhibit update. Updates seem to be working now. I'll have to keep an eye on it and see if any come in after this initial one - both inhibit and non-inhibit. I hope they allow you to manually okay the inhibit updates before install as that could impact your down-time on the road waiting for one to install. I have FDRS and would probably be better off just installing them myself as I have done this before to fix certain things.

 

[Zprime29]

It started downloading the Gateway Module update ECG-24.2.5.7. Which looks like it's not an inhibit update. Updates seem to be working now. I'll have to keep an eye on it and see if any come in after this initial one - both inhibit and non-inhibit. I hope they allow you to manually okay the inhibit updates before install as that could impact your down-time on the road waiting for one to install. I have FDRS and would probably be better off just installing them myself as I have done this before to fix certain things.

I think if you turn automatic updates off, it will prompt you to install all updates. I haven't used that setting so no first hand experience.

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