WTF with the charging

[Amps]

The only selection I have under charging is Backup Power. That's it.

Houston...I think the problem is identified.... I guess, see if you can set it up in the truck, be plugged in.

iOS 4.28.0 from early July '23:

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[BSull]

This is going to be fairly long so be prepared.

I've been having problems with FordPass and the Connectivity of the truck since I got it which is partly what started this thread. I have not been able to open the connectivity menu and parts of the FordPass App are not being displayed to me, ie the issue with the charging selection, no trial for Blue Oval Network or any other mention of the Blue Oval available under connected services button etc. Almost sounds as if the app is only partly working.

I went to the dealer this morning and lo and behold as soon as the service writer selected the button the connectivity submenu appeared. He played around with all the selections for 15-20 minutes and finally said I would have to call Ford directly.

I went home, parked in the driveway so the truck would have unhindered view of the sky and called for support.

First person I talked to was the FordPass support team. They had me log into Ford.com go to what they call the landing page, it shows essentially what the home page on the app shows. On that page, some vehicle information was displayed, charge state, miles till empty tire pressure etc. It also showed a button/tile for software updates that stated they were disable. Clicking on view details opened a box that said vehicle connectivity was turned off, it's not according to the truck.

So, app support could not help, they forwarded me to In Vehicle Technology Support (IVTS). They had me do a number of button selections, none of which helped, and finally decided to forward me to the software updates team.

They were surprised I was sent to them. They had me do a module reset, that essentially reboot the center screen and the sync system. That didn't help, so I was transferred back to the IVTS. They had me do a couple more menu selections, couldn't believe my truck was acting this way and suggested I uninstall and reinstall the app. Before doing that, they sent me back to the app support and that person insisted I not do anything with the app. Full Circle.
After close to 3 hrs or more on the phone, the issue was elevated since I had more than one problem. I should hear back via phone within 3-5 business days.

Oh yeah, one of the folks I talked to during this marathon session suggested I go back to the dealer so those folks can troubleshoot a potential hardware problem that is causing all this.

I don't know whether today was wasted and I won't know until I get the call back in 3-5 business days. I keep this updated as I go along.

Oh, as a side note, I started at 80% this morning and I'm down to 45% now. 15-20 percent is my driving to around doing errands and going to the dealer, the rest in my driveway with the truck running.

 

[TaxmanHog]

I don't know whether today was wasted and I won't know until I get the call back in 3-5 business days. I keep this updated as I go along.

Looking forward to a solution!!

Are you able to get to the truck menus where you consent to data sharing, etc and if so are the switches on?

 

[BSull]

Looking forward to a solution!!

Are you able to get to the truck menus where you consent to data sharing, etc and if so are the switches on?

Yes, I can but it usually takes 3-4 minutes after the truck is started before the connectivity submenus are available and all the required switches are on. Either the hardware or software is apparently really slow.

 

[Lampshade]

This is going to be fairly long so be prepared.

I've been having problems with FordPass and the Connectivity of the truck since I got it which is partly what started this thread. I have not been able to open the connectivity menu and parts of the FordPass App are not being displayed to me, ie the issue with the charging selection, no trial for Blue Oval Network or any other mention of the Blue Oval available under connected services button etc. Almost sounds as if the app is only partly working.

I went to the dealer this morning and lo and behold as soon as the service writer selected the button the connectivity submenu appeared. He played around with all the selections for 15-20 minutes and finally said I would have to call Ford directly.

I went home, parked in the driveway so the truck would have unhindered view of the sky and called for support.

First person I talked to was the FordPass support team. They had me log into Ford.com go to what they call the landing page, it shows essentially what the home page on the app shows. On that page, some vehicle information was displayed, charge state, miles till empty tire pressure etc. It also showed a button/tile for software updates that stated they were disable. Clicking on view details opened a box that said vehicle connectivity was turned off, it's not according to the truck.

So, app support could not help, they forwarded me to In Vehicle Technology Support (IVTS). They had me do a number of button selections, none of which helped, and finally decided to forward me to the software updates team.

They were surprised I was sent to them. They had me do a module reset, that essentially reboot the center screen and the sync system. That didn't help, so I was transferred back to the IVTS. They had me do a couple more menu selections, couldn't believe my truck was acting this way and suggested I uninstall and reinstall the app. Before doing that, they sent me back to the app support and that person insisted I not do anything with the app. Full Circle.
After close to 3 hrs or more on the phone, the issue was elevated since I had more than one problem. I should hear back via phone within 3-5 business days.

Oh yeah, one of the folks I talked to during this marathon session suggested I go back to the dealer so those folks can troubleshoot a potential hardware problem that is causing all this.

I don't know whether today was wasted and I won't know until I get the call back in 3-5 business days. I keep this updated as I go along.

Oh, as a side note, I started at 80% this morning and I'm down to 45% now. 15-20 percent is my driving to around doing errands and going to the dealer, the rest in my driveway with the truck running.

Did you happen to buy your Lightning as a dealer demo? Is the Vehicle Telematics enabled and locked on the Connectivity settings screen?

I had similar issues to what you’re experiencing and the problem was that my truck was still enrolled in Ford’s fleet telematics. You also wouldn’t be able to schedule software updates if the telematics are enabled, so if you’re having that issue too, this is probably why.

To fix this, you need to email [email protected] and tell them you need them to disable the fleet telematics. You’ll need to send them a copy of your vehicle registration to prove ownership. They should reply within a day saying they’ve fixed it.

 

[BSull]

Did you happen to buy your Lightning as a dealer demo? Is the Vehicle Telematics enabled and locked on the Connectivity settings screen?

I had similar issues to what you’re experiencing and the problem was that my truck was still enrolled in Ford’s fleet telematics. You also wouldn’t be able to schedule software updates if the telematics are enabled, so if you’re having that issue too, this is probably why.

To fix this, you need to email [email protected] and tell them you need them to disable the fleet telematics. You’ll need to send them a copy of your vehicle registration to prove ownership. They should reply within a day saying they’ve fixed it.

I was assured by the dealership that the truck was not a demo, but I will try your suggestion and see what happens.

 

[Lampshade]

I was assured by the dealership that the truck was not a demo, but I will try your suggestion and see what happens.

If your truck shows telematics on and locked, and you bought it with some number of miles on it but still new, this is your problem. Luckily it’s an easy fix!

 

[BSull]

If your truck shows telematics on and locked, and you bought it with some number of miles on it but still new, this is your problem. Luckily it’s an easy fix!

Is the telematics selection under the connectivity top level menu?

 

[Lampshade]

Is the telematics selection under the connectivity top level menu?

Yes. If you don’t see Telematics listed, then it’s not activated (or at least that’s my experience). If that’s the case, then the issue I had isn’t your problem.

 

[BSull]

Yes. If you don’t see Telematics listed, then it’s not activated (or at least that’s my experience). If that’s the case, then the issue I had isn’t your problem.

I'll look for it next time I get that submenu to open. That in itself is hit or miss.

 

[BSull]

UPDATE 24 July: Today while I was out doing errands, I tried to call up the connectivity service selection in the truck. I was unable.

UPDATE 26 July: Yesterday, 25 July, I was able to select connectivity and the submenu appeared. I had a slight difference in the icons shown on the right side top of the desplay. It showed two arrows Up and Down with what looked like the vehicle nav symbol pointing up and right. It appears that symbol is indicating connection to the ford servers(?). I still haven't heard back from Ford on my initial call. FordPass 4.29 did not fix anything for me.

 

[Calvin H-C]

meaning, that even IF you have a 11pm to 5amp 'window' to charge, and that's the ONLY time you want it to charge, it will STILL start charging sooner, or IMMEDIATELY, if it calculates that it cannot 'reach' your State of Charge PERCENTAGE you set, such as 80%.

That is not what is happening with my wife's Lightning.

It is set to charge to 90% when at home with a weekday window of midnight to 6 am. Initially, she was plugging it in every day, which would typically have it back up to 90% before 2 am with a charge rate of 11.2 kW.

I convinced her to not plug in every night as it is likely to cycle the battery more fully. She started a week at 90% and did not plug it in again until it was down below 20% on Thursday evening. When plugged in, it did not start charging until midnight, as expected. At 6 am it stopped charging, but was only at 86% SOC.

That's our experience. I'm not sure what is going on here.

 

[Maquis]

UPDATE 24 July: Today while I was out doing errands, I tried to call up the connectivity service selection in the truck. I was unable.

The nav system in my truck was devoid of any connected services - no weather or traffic info. I also has no settings available under the “Connected Vehicle Features” settings menu. I fixed it by performing a Sync reset (hold steering wheel Volume + and right arrow until it reboots). After that, I was able to access the connectivity settings. I switched connectivity off, then back on, and it solved my problem.

I‘ve noticed that those submenus are now gone again in both my truck and my Mach-E. But everything is working. It’s almost like Ford is hiding those menu settings and you need the “secret” in order to access them.

 

[BSull]

The nav system in my truck was devoid of any connected services - no weather or traffic info. I also has no settings available under the “Connected Vehicle Features” settings menu. I fixed it by performing a Sync reset (hold steering wheel Volume + and right arrow until it reboots). After that, I was able to access the connectivity settings. I switched connectivity off, then back on, and it solved my problem.

I‘ve noticed that those submenus are now gone again in both my truck and my Mach-E. But everything is working. It’s almost like Ford is hiding those menu settings and you need the “secret” in order to access them.

In my marathon telephone call with Ford support, they had me do a reset as you described. It didn't help in my case.

 

[BSull]

UPDATE 24 July: Today while I was out doing errands, I tried to call up the connectivity service selection in the truck. I was unable.

UPDATE 26 July: Yesterday, 25 July, I was able to select connectivity and the submenu appeared. I had a slight difference in the icons shown on the right side top of the display. It showed two arrows Up and Down with what looked like the vehicle nav symbol pointing up and right. It appears that symbol is indicating connection to the ford servers(?). I still haven't heard back from Ford on my initial call. FordPass 4.29 did not fix anything for me.

UPDATE 28 July: Sorry I'm getting long winded in this post, but it's hard to explain what is going on and my frustration level is helped just by typing the post.
Ah yes, another marathon phone call with Ford Support today. 5 workdays since my initial call. Called FordPass support since they gave me a case number and a direct phone number. Explained to the support person that this is 7 calendar days, 5 workdays and I have not received an update or solution from Ford. Even though FordPass is still not offering Blue Oval network trial / subscription and it is not displaying quite a few selection tiles that other folks have, no solution was offered.
FordPass support passed me to Connected services support. They couldn't help me and insisted I should be working with the app not making connectivity selections in my truck, I don't understand this, how are you supposed to turn on these things if you don't do it in the truck? It didn't make a difference to this person the selection he suggested were not displayed to me in the app. So after I insisted and insisted, he passed me to someone he thought might be able to help, he sent me to software updates.
This sound familiar to anyone out there.
After discussing the issues, and since she had access to the FordPass case file, Software Update Support offered to be an advocate for me to my dealer and she was good enough to call them and set up an appointment to troubleshoot the modem. She also gave me a TSB number TSB237035 So on Monday, hopefully, I'll know if I have a hardware issue that is causing all this trouble at least I hope I will know.

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