FordPass - “Plugged In at Home but not charging”…but, my truck isn’t plugged in!

[Firestop]

New behavior. I’ve successfully been charging with my FCSP and the connection/functionality with my FordPass iApp has worked well. Thursday evening, after driving home, I received a popup alert on my iPhone that my truck is plugged in at home, but not charging.….the problem is my truck is not plugged in….to anything! Clicking on the alert leads me to the attached screen(shot).

Also, I am no longer able to adjust my Departure Times within the Charge Settings screen in FordPass…the app either times out or I get a FordPass communication error. This behavior with the app occurs both when I’m trying it remotely and when I’m inside the cab (ACC & ON modes).

FordPass PAAK still functioning when I’m within range and the remote Zone Lighting feature using the app also works. I am still able to adjust my charge settings within the truck via Sync4A, but none of the changes are not reflected in my iApp.

Tomorrow at 0745 hrs I have a departure time set in the app (turned-off in the truck) with preconditioning….this should be interesting, as I’m not going anywhere tomorrow morning and am not going to plug-in my FCSC?

Any thoughts?

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[BennyTheBeaver]

Is there a latch on the truck (charger port) that is stuck? Or broken?

 

[Pioneer74]

Log out of FordPass, totally close the app out of your phone memory and then log back in. That fixes most problems that aren't caused on Ford's end.

 

[Firestop]

Is there a latch on the truck (charger port) that is stuck? Or broken?

Nope, one of the first things I checked. Operated the charge port door and checked for any debris in the charge port….all clear….latches correctly. It has been cool/cold and dry for ~two weeks, so no opportunities for water infiltration…

 

[BennyTheBeaver]

Nope, one of the first things I checked. Operated the charge port door and checked for any debris in the charge port….all clear….latches correctly. It has been cool/cold and dry for ~two weeks, so no opportunities for water infiltration…

Any codes? Possible latch sensor malfunction?

 

[Firestop]

Log out of FordPass, totally close the app out of your phone memory and then log back in. That fixes most problems that aren't caused on Ford's end.

Thx, tried it …. no joy. I even tried deleting the app and reinstalling (had to reinitialize PAAK?). No change in behavior other than the plugged-in alert cleared on both of these attempts, only to reappear ~1 hour later each time?

 

[Firestop]

Any codes? Possible latch sensor malfunction?

Nothing is showing up on the screen in the truck….I haven’t called Ford yet…..

 

[MichaelCA]

before i got a 3.5.2 I had the same issue. Over night itll give me this message. After 3.5.2/3.5.3/3.5.4 I haven't seen it return. What Power up version are you?

 

[Firestop]

before i got a 3.5.2 I had the same issue. Over night itll give me this message. After 3.5.2/3.5.3/3.5.4 I haven't seen it return. What Power up version are you?

I updated to 3.5.4 on 11/4…….

 

[ExCivilian]

I'm getting the same thing.

 

[hturnerfamily]

I've seen this infrequently, especially when I've set a 'departure schedule'... the App may not update to the truck for some time, either the truck is not in a good cellular signal area, or something is causing a snag or holdup. The 'talk' between the app and the truck is not always instantaneous like we might be led to believe, for whatever reason.

but, yes, the app is not always as intuitive and speedy and perfect as we wish.

 

[trev5150]

Oh you shoulda been me the other day when I plugged in at work at and it wouldn’t charge, saying that I was outside the specified hours (referring to my home overnight charge window).

I deleted the location for work and replugged, but no change. Charging paused, and I couldn’t add the location again.

Next day, no problem at all. Charge anytime, added the location as if the day before never happened.

It’s like the interstate slowing down to a crawl and there’s n accident to rubberneck, just no reason at all.

 

[TaxmanHog]

Try power cycling the the FCSP, might be a wild goose chase but worth a try.

 

[greenne]

Nope, one of the first things I checked. Operated the charge port door and checked for any debris in the charge port….all clear….latches correctly. It has been cool/cold and dry for ~two weeks, so no opportunities for water infiltration…

I've gotten this error too, out of nowhere many days after charging(and many short drive trips)--truck not plugged in

I believe its a FordPass software issue, not a hardware(sensor) issue.

Once it simply went away on its own after a bit, the other time it went way when I restarted my phone(and Fordpass).

FWIW I also don't have the Ford EVSE installed..I'm using a Chartgepoint flex 48A

 

[TaxmanHog]

FWIW I also don't have the Ford EVSE installed..I'm using a Chartgepoint flex 48A

I guess that quashes the need to reboot the FCSP.

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