FCSP won't charge [resolved = Replacement unit]

[GAFirstTimeFord]

FCSP has been solid for 3 months, no issues with it or my Lightning. We had storms overnight in Georgia and the power went out for less than 30 sec. The truck was not charging when the power went out. Now the FCSP has an odd purplish color and will not charge. When trying to charge, my Lightning gives an error and the circle by the charging port blinks red. The odd thing is that the FCSP shows connected online and connected in the app without errors. I have a different charger on a separate 50a circuit and it charges the truck without issue. When I flip the circuit breaker to reboot FCSP, the purplish light comes back immediately. See picture below.

There is a ticket open with Ford Support and is being escalated to Ford engineering. Color is not in manual so it had to be escalated. I have not reset it to factory yet as support said not to do that until directed since it shows connected online. Any ideas while I wait on support?

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[Maquis]

The best guess based on the info provided is that your FCSP was damaged by a power surge.

 

[GAFirstTimeFord]

That's what I'm afraid of. To be clear, the circuit breakers did not get popped, nor did anything else get damaged. I also have a whole home surge protector installed on the main panel.

 

[TaxmanHog]

Wait for engineers to get back to you, worst case is that the controller has been damaged, you might get a replacement.

 

[GAFirstTimeFord]

Final update on this with a great outcome! Ford support replaced my FCSP after a couple of weeks of back and forth communication with support and troubleshooting. I've seen a lot of horror stories about Ford support but I had a great experience and a positive outcome.

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