Help requested - Audio not working. Update - truck is dead

[Ted23Lightning]

What was the Ford EV support phone number? Given this is all powertrain related, maybe they can help with the rental.

Ford BEV #s
571-831-5352
800-392-3673
1-866-631-3788
I personally used the 571 # when I had my issues, but I’ve seen the other two #s on the form for the BEV team.

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[sotek2345]

Ford BEV #s
571-831-5352
800-392-3673
1-866-631-3788
I personally used the 571 # when I had my issues, but I’ve seen the other two #s on the form for the BEV team.

Thanks! The EV team was useless but at least they pointed me to the extended warranty folks and my coverage include rental reimbursement up to $45 per day for 10 days. Better than nothing.

 

[sotek2345]

Just got the word that my truck is finally all fixed! I will head down on Sunday to pick it up Monday morning.

Shout out to Koons Falls Church Ford in VA (https://www.koonsfordfallschurch.com/) as they have been fantastic both in fixing it quickly and in being very open and communicative on status! If anyone in the D.C. area needs a good dealer for maintenance I highly recommend them.

 

[MaintGrl]

Just got the word that my truck is finally all fixed! I will head down on Sunday to pick it up Monday morning.

Shout out to Koons Falls Church Ford in VA (https://www.koonsfordfallschurch.com/) as they have been fantastic both in fixing it quickly and in being very open and communicative on status! If anyone in the D.C. area needs a good dealer for maintenance I highly recommend them.

Always great to hear of a satisfied customer regarding a dealers service/communication skills.

 

[Ted23Lightning]

Just got the word that my truck is finally all fixed! I will head down on Sunday to pick it up Monday morning.

Shout out to Koons Falls Church Ford in VA (https://www.koonsfordfallschurch.com/) as they have been fantastic both in fixing it quickly and in being very open and communicative on status! If anyone in the D.C. area needs a good dealer for maintenance I highly recommend them.

Can’t say enough about Koons. Koons Annapolis took care of my issues when I had them.

 

[sotek2345]

Got my truck back. She is driving great now, but still no audio, no hands-free, and the clock still won't auto set ....

 

[GDN]

Got my truck back. She is driving great now, but still no audio, no hands-free, and the clock still won't auto set ....

Those are simple add ons you never really expected to work anyway right?

 

[TaxmanHog]

Got my truck back. She is driving great now, but still no audio, no hands-free, and the clock still won't auto set ....

What as fixed during this service? Parts ?

 

[sotek2345]

What as fixed during this service? Parts ?

BECM replaced, HVBJB terminals replaced, and work associated with both.

 

[digitaldad]

Got my truck back. She is driving great now, but still no audio, no hands-free, and the clock still won't auto set ....

That's nuts...is there pending other repairs - did the dealer still show those as problems needing fixed?

 

[sotek2345]

That's nuts...is there pending other repairs - did the dealer still show those as problems needing fixed?

No they didn't. I am just glad it is driving again. 350 or so miles to get back home.

I made an appointment with my dealer for next week

 

[digitaldad]

No they didn't. I am just glad it is driving again. 350 or so miles to get back home.

I made an appointment with my dealer for next week

Gotcha, safe travels - you've def had an ordeal.

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