My first service

[ChrisInVegas]

First I will start by saying I love my truck '(22 Lariat)! When I was getting close to 10k mileage, I called Ford to book my 10k service appointment. My dealership, as with most dealerships I have worked with, couldn't give me much information over the phone. I was only ever able to speak to the scheduler and never one of the service reps. How much would they charge me for the service? No idea. Would I get a loaner? No idea. Did they have the parts? No idea.

I just drove in today hoping it would be a positive experience. I had just received an email from Ford Motor Co saying the lightbar parts were finally in and I should schedule my appointment. I took that as a good sign.

My tech said they wouldn't give me a loaner until after they had gone over my list of things and then "it depends". They did send me home in a Lyft which was nice.

I waited most of the day before starting to blow up my service reps phone asking for updates. He said my 10k service was $45 (good) but he had to order parts for my list of other issues (recalls and warranty items). Said I could pick up the truck and they would call me when the parts came in.

At the end of the day, my truck was in the shop about 7 hours but everything didn't get fixed. I'm not thrilled with the results, but I also have my truck at home. Take the positives when you can I guess.

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[TheBigBezo]

That's pretty typical. From talking with my local service reps, a lot of stuff for the trucks are customer satisfaction programs which require the dealership to verify an issue before fixing, which is dumb, but not controllable by techs. I did the same as you, I dropped mine off, they updated modules and ordered parts, now 6 weeks later I'm going back to have everything finally installed. It's not the best coordination but it also seems like parts are still tough to come by like the steering wheel chips for MY23 trucks.

 

[TaxmanHog]

At the end of the day, my truck was in the shop about 7 hours but everything didn't get fixed. I'm not thrilled with the results, but I also have my truck at home. Take the positives when you can I guess.

Same experiences with my first Lightning service, still waiting for the parts to actually arrive at the dealership, it's drivable in the meantime so I took her home.

The MOCO wants to validate that certain trucks are in an affected group (they know this by VIN) but for some reason need hands on truck before the central parts depot will take an order for the replacement parts to go out for our particular RO.

That's a pennywise / pound foolish matter, with so many Lightnings out & about with the issue, having one back stock to kick off the replacement program should be a priority, with the option that local dealer groups share resources when they are underutilized, but it might be they simply don't have enough vendor volume to reach that point and are literally working hand to mouth with repair parts.

 

[bmwhitetx]

I finally got around to calling/emailing a dealer about scheduling a mobile trip to do the three recall/CSP items: light bar, mat and BECM. Sent my VIN. Immediately I got a email with a service appointment time. He then explained for them to order parts he needed to put in a service appointment. The appointment was a placeholder and if the parts came in sooner we could schedule an earlier time.

So it sounds like they have to have vehicle in hand or an appointment scheduled before they can order certain parts.

 

[Gimme_my_MME]

The MOCO wants to validate that certain trucks are in an affected group (they know this by VIN) but for some reason need hands on truck before the central parts depot will take an order for the replacement parts to go out for our particular RO.

It's actually a dealer level decision. There are dealerships that will look up the VIN and see that it is part of affected group and order the parts no problem.

 

[Maquis]

It's actually a dealer level decision. There are dealerships that will look up the VIN and see that it is part of affected group and order the parts no problem.

That’s how my dealer operates. If there’s a CSP or TSB describing my issue, they’ll order parts sight-unseen, then call me to setup an appointment.
Of course, if a reported problem truly requires troubleshooting, that’s another matter.

 

[RickLightning]

The taillight requires a VIN to be ordered.

 

[theblunden]

The 10k "service" is free, it's basically a warranty check. The 45 dollars is probably a tire rotation with taxes and such. When I brought my Lightning in a couple months back a spoke to a rep on the phone about what the charges were for and it was a tire rotation. I just schedule the 10k inspection it took 30 minutes total and didn't cost me a penny. You don't have to have Ford rotate the tires as long as you upload a receipt of your tire rotations on the Ford Pass app within their requirements in the warranty info. I have my rotations done at Discount Tire every 5k and upload the receipts. I still think 10k tire rotations are kinda long especially for the amount of torque these trucks have.

 

[captcory]

What if I rotate my own tires? Do I need to write myself a receipt?

 

[wgatkinson]

The exact same thing happened to me. Took it in, left it for a day, picked it up and they had not fixed any of the warranty/recall items. They told me they only had me scheduled for the service. When I told them I specifically made the appointment to get the warranty/recall items fixed, they said that their quick lube service only did service and I had to call a separate number to schedule the other work. How the F*&^ was I supposed to know that. So they scheduled another service appointment for the warranty work, took it in, left it for the day, picked it up and they couldn't get the heated steering wheel to work. They wanted me to leave it for another day or two, I refused. So they called me a week later and said they had the solution for the heated steering wheel. So I took it in for a third time and they finally got everything working. We deserve better service than this.

 

[RickLightning]

The 10k "service" is free, it's basically a warranty check. The 45 dollars is probably a tire rotation with taxes and such. When I brought my Lightning in a couple months back a spoke to a rep on the phone about what the charges were for and it was a tire rotation. I just schedule the 10k inspection it took 30 minutes total and didn't cost me a penny. You don't have to have Ford rotate the tires as long as you upload a receipt of your tire rotations on the Ford Pass app within their requirements in the warranty info. I have my rotations done at Discount Tire every 5k and upload the receipts. I still think 10k tire rotations are kinda long especially for the amount of torque these trucks have.

No need to upload receipts. IF a problem occurs and IF Ford tries to hang it on you, THEN you pull out reciepts.

 

[Danface]

So take the truck in at 9K to get the work done and then back at 10K for the warrantee work, simple! ... LMAO

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