Email From Ford "related to Customer Satisfaction Program 23H01"

[frautumn]

Has anybody else gotten this email? I just got this yesterday. I searched this forum for "23H01" and only found 1 reference but it didn't mention the email. Just wondering how widespread this is. I assume it's battery-related. Ugh.

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[frautumn]

Here is the other post that mentions this program, it has a graphic showing which vehicles were affected (pretty much all manufacture dates for 2022 model).
https://www.f150lightningforum.com/...-weeks-with-no-end-in-sight.14613/post-304654

 

[BennyTheBeaver]

Here is the other post that mentions this program, it has a graphic showing which vehicles were affected (pretty much all manufacture dates for 2022 model).
https://www.f150lightningforum.com/...-weeks-with-no-end-in-sight.14613/post-304654

If it is 2022 model then the issue should not be the same as the fire at the plant/recent recall. Hopefully it's a quick fix, it's nice that they proactively reached out to you.

 

[TaxmanHog]

How has your 2022 Lightning been performing?
Any drive power issues, charging problems, start-up warnings, warnings of any sort?

 

[frautumn]

How has your 2022 Lightning been performing?
Any drive power issues, charging problems, start-up warnings, warnings of any sort?

No issues whatsoever (other than the damn "air dam" warning daily, which I am ignoring). Really love the truck.

 

[frautumn]

If it is 2022 model then the issue should not be the same as the fire at the plant/recent recall. Hopefully it's a quick fix, it's nice that they proactively reached out to you.

Well the dealership apparently has more info because when I just called to schedule the work, they said it is a 10 hour job involving the high voltage battery, and they only have 1 EV tech and he is too busy to do it, so I guess I am going to have to shop around for a dealer that wants to take this on. Joy.

 

[BennyTheBeaver]

No issues whatsoever (other than the damn "air dam" warning daily, which I am ignoring). Really love the truck.

On a dry day, spray some WD-40 on the air dam tracks. Others have had success with that. If it decrease the error from daily to once a week it might be worth it.

 

[RickLightning]

Well the dealership apparently has more info because when I just called to schedule the work, they said it is a 10 hour job involving the high voltage battery, and they only have 1 EV tech and he is too busy to do it, so I guess I am going to have to shop around for a dealer that wants to take this on. Joy.

Why are YOU calling the dealer? The note from Ford says THEY will contact the dealer.

 

[frautumn]

Why are YOU calling the dealer? The note from Ford says THEY will contact the dealer.

Cause I trust myself more than I trust them, and I don't want to have to do a back and forth five times to get a date scheduled that works for me and for the dealer. Also I don't have a (local) dealer yet so I am trying to get a feel for their service dept before I commit to them.

 

[RickLightning]

Cause I trust myself more than I trust them, and I don't want to have to do a back and forth five times to get a date scheduled that works for me and for the dealer. Also I don't have a (local) dealer yet so I am trying to get a feel for their service dept before I commit to them.

Ford is greasing the skids for you, but suit yourself.

 

[NCMike]

My truck was just repair under 23H01. I recieved an email and a phone call from Ford stating the same thing. They replaced a battery module. My dealership did not have an EV tech so Ford lined up an "engineer" to come to my local dealership to do the repairs. I let the Ford corporate rep handle everything. They scheduled my appoitment about a month out to allow for parts to be delivered and to shchedule the engineer to be present. Ford even made sure I had a loaner car during the process.

Also, Today the ford rep followed up with me to make sure the truck was performing as expected. She also threw in a 5 year, 75,000 mile extended warranty for free for my troubles which I thought was nice. I have 20,000 trouble free miles on my truck. Never had any issues with it before the repairs were made. I hope to have none in the future.

 

[frautumn]

I let the Ford corporate rep handle everything. They scheduled my appoitment about a month out to allow for parts to be delivered and to shchedule the engineer to be present. Ford even made sure I had a loaner car during the process.

Thanks @NCMike, that's very useful info. Fingers crossed it will go as well for me!

 

[Amps]

Never had any issues with it before the repairs were made. I hope to have none in the future.

When was the truck built? Thanks!

 

[cvalue13]

Thanks @NCMike, that's very useful info. Fingers crossed it will go as well for me!

23H01 is the internal recall code for the battery module issue

contact the Ford rep, not a dealership

it should go much better for you

May even come with some perks

 

[NCMike]

When was the truck built? Thanks!

First week of May 22. Took delivery July 22.

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