Ford.com shows pending updates but FordPass app does not

[MountainAlive]

Not sure if this has been discussed here, but when I look at my FordPass app I don’t see any pending OTA updates. But when I log into ford.com and select my vehicle and choose “software updates” I can see two pending updates for my Lightning. Has anyone else experienced this? I had noticed others getting the maps update that includes Tesla superchargers and I was happy to see that at least according to ford.com that is coming?

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[TaxmanHog]

I show the same, but Sync and Ford App don't show anything pending at this time.

I believe this page is misleading us to think something is in the download queue.

It's actual purpose is to ensure we understand what settings we should turn on to ensure updates can download (optional wifi connections) and switching on automatic update execution will improve our experience.

 

[bmwhitetx]

This is what I consider a legacy screen before there were OTA updates. On older vehicles you went to this page and it would show if there were new versions of Sync 2/3 or map updates you could download or buy online. It is not applicable to our Sync 4 trucks since they come over the air.

Thats why there is the red triangle exclamation icon. It’s telling you this page is not where you get updates and that your Sync and map updates occur automatically. Unfortunately, Ford still leaves the “click here” text misleading you into thinking there is something to download. When you expand each section, it’s just letting you know how to ensure you get these automatic updates like @TaxmanHog explained.

You didn’t show the whole page. If you scroll up you will see what I’m talking about (text in red box). Enter the VIN of a Sync 3 vehicle and you might have updates!

 

[bmwhitetx]

Also map updates come in silently, you do not get a notice in FP or in-vehicle. However if you go to vehicle Settings, General, About Sync you will see your map version and it increases over time. You also see your current Sync version.

 

[bmwhitetx]

Here is what you would see if you owned this 2013 currently for sale:

 

[MountainAlive]

Thanks everyone. I had my hopes up it meant updates were coming but I’ll just have to wait. This is my first Ford so I’m not familiar with the legacy use of that software updates page on ford.com but it’s making slightly more sense now. It would be amazing if we could just update the truck with a USB stick/download from a PC. I think Mercedes still allows this but not sure.

 

[GDN]

Also map updates come in silently, you do not get a notice in FP or in-vehicle. However if you go to vehicle Settings, General, About Sync you will see your map version and it increases over time. You also see your current Sync version.

Are we getting map updates? They don't have to be purchased anymore? Maybe a part of the connectivity package? Any way to track them that you are aware of?

 

[bmwhitetx]

Are we getting map updates? They don't have to be purchased anymore? Maybe a part of the connectivity package? Any way to track them that you are aware of?

The map version starting appearing in Sync 23237 which I got in Oct 2023. Settings label these "BlueCruise Map Version" in About Sync

I take screenshots every few months but have missed many. Here is my history of map updates based on sporadic screenshots:
Oct '23: MU5T-14H394-AAP
Feb '24: AAR
Aug '24: AAU (I missed screenshots of "AAS" and "AAT")
Nov '24: AAV
May '25: AAY (missed "AAW")
Aug '25: AAZ
Today: still AAZ

Map updates requires you have Connected Navigation ($80/year after 3-year trial) per this statement.

I let my Nav subscription lapse for a few days on purpose to test this and the maps went back to 2022 base maps. Lots of new streets went missing including one we are building a house on. I then purchased Connected Navigation and the streets immediately came back.

Here's the About screen:

 

[MountainAlive]

The map version starting appearing on Sync 23237 which I got in Oct 2023. Settings label these "BlueCruise Map Version" in About Sync

I take screenshots every few months but have missed many. Here is my history of map updates based on sporadic screenshots:
Oct '23: MU5T-14H394-AAP
Feb '24: AAR
Aug '24: AAU (I missed screenshots of "AAS" and "AAT")
Nov '24: AAV
May '25: AAY (missed "AAW")
Aug '25: AAZ
Today: still AAZ

Map updates requires you have Connected Navigation ($80/year after 3-year trial) per this statement.
View attachment 109066
I let my Nav subscription lapse for a few days on purpose to test this and the maps went back to 2022 base maps. Lots of new streets went missing including one we are building a house on. I then purchased Connected Navigation and the streets immediately came back.

Here's the About screen:

This is great info. Unlike most built in maps, I actually like the Ford map but I really need the Tesla chargers to show up to make it useful for road tripping. That particular Tesla supercharger update seems to be a different type of update than the ones that updates streets etc right?

 

[bmwhitetx]

That particular Tesla supercharger update seems to be a different type of update than the ones that updates streets etc right?

I believe so. The superchargers are in the map data. I have several bookmarked in my Ford Nav Favorites and when I am road-tripping, I just select the charger I am going to as either a destination or a stop along the way.

But the functionality to include them when auto-routing apparently isn't there for many of us. (I haven't tested that on my truck). That would then be a Sync update, not a map update.

 

[RLXXI]

Slightly off topic but what is the difference between sync 4 and sync 4a? Besides the a lol.

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