Powertrain Malfunction/ Reduced Power

[IdeaOfTheDayCom]

**** RANT / VENT BEGIN ****

I gave my dealer the benefit of the doubt. I was hoping the dealer's service department would've improved since my last experiences, which were a complete disaster.

I waited a few days for my appointment and dropped off my truck yesterday. You'd think that having an "Appointment" means they've reserved that particular date and time to actually look at my truck, but once again, that's not actually what happens. You get your appointment, then a few days later, they MIGHT actually look at your vehicle, if you're lucky.

So, no calls by the end of yesterday, and no calls at all today. This is what drives me crazy about @Ford Motor Company. I love their vehicles, but their dealers are ruining the ownership experience.

The last time I dropped off my 2016 F-150, they had it for over 4 months without any communication or estimate of how long it would sit there. It was under warranty and Ford Corporate was wonderful. They called me weekly to monitor the situation, and offered multiple times to send an engineer to help the dealer diagnose the problem (it wouldn't start). The dealership refused the engineer, which makes no sense at all.

After the 4th month, I pressed them for at least SOME estimate of time and reminded them it was there over 4 months. They said they actually had some trucks on the lot for over 6 months waiting to be completed and I literally gave up and traded it.

Around that time, my nephew called up to have his Mustang air conditioner looked at. It was under warranty and even though he waited over 3 MONTHS for an appointment (missing the entire summer), they held the car in their lot an entire week WITHOUT EVEN LOOKING AT IT. When the weekend came, we asked for the car back because their repair department doesn't work on weekends. The initially refused, and even asked us to PAY THEM their minimum rate even though they admitted they hadn't looked at it.

Less than an hour later, Pep Boys plugged in a simple pressure meter, saw there was too much coolant, pulled some out and we were on our way for only $100. If the dealer took 5 minutes to look at the car, they would've fixed it in the time it takes for us to get a cup of coffee.

If you wait and show up for an appointment, they should automatically allocate SOMEBODY to actually LOOK at your vehicle. The fact that there was no calls 2 days in a row means they haven't looked at it yet or they would call and tell me what was wrong and let me know when to pick it up.

I don't like borrowing cars or taking cabs. If they weren't going to look at it, I could at least be driving it until they have the time to do it.

*** END OF RANTING AND VENTING ***

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[bmwhitetx]

I join your elite club today, sadly. Will have updates next week, the dealer said I can drop it on Monday and they'll be on it that day or Tuesday.

I posted over int the CSP thread, technically the wrong thread I guess.

Just seeing this. That sucks. Are you using Utter? I asked the tech once and he said they have done several replacements so hopefully it goes smoothly.

May need to start a private message group with you and LUXMAN.

 

[GDN]

Just seeing this. That sucks. Are you using Utter? I asked the tech once and he said they have done several replacements so hopefully it goes smoothly.

May need to start a private message group with you and LUXMAN.

I did go to Utter. So far been a good experience.

 

[invertedspear]

**** RANT / VENT BEGIN ****

I gave my dealer the benefit of the doubt. I was hoping the dealer's service department would've improved since my last experiences, which were a complete disaster.

I waited a few days for my appointment and dropped off my truck yesterday. You'd think that having an "Appointment" means they've reserved that particular date and time to actually look at my truck, but once again, that's not actually what happens. You get your appointment, then a few days later, they MIGHT actually look at your vehicle, if you're lucky.

So, no calls by the end of yesterday, and no calls at all today. This is what drives me crazy about @Ford Motor Company. I love their vehicles, but their dealers are ruining the ownership experience.

The last time I dropped off my 2016 F-150, they had it for over 4 months without any communication or estimate of how long it would sit there. It was under warranty and Ford Corporate was wonderful. They called me weekly to monitor the situation, and offered multiple times to send an engineer to help the dealer diagnose the problem (it wouldn't start). The dealership refused the engineer, which makes no sense at all.

After the 4th month, I pressed them for at least SOME estimate of time and reminded them it was there over 4 months. They said they actually had some trucks on the lot for over 6 months waiting to be completed and I literally gave up and traded it.

Around that time, my nephew called up to have his Mustang air conditioner looked at. It was under warranty and even though he waited over 3 MONTHS for an appointment (missing the entire summer), they held the car in their lot an entire week WITHOUT EVEN LOOKING AT IT. When the weekend came, we asked for the car back because their repair department doesn't work on weekends. The initially refused, and even asked us to PAY THEM their minimum rate even though they admitted they hadn't looked at it.

Less than an hour later, Pep Boys plugged in a simple pressure meter, saw there was too much coolant, pulled some out and we were on our way for only $100. If the dealer took 5 minutes to look at the car, they would've fixed it in the time it takes for us to get a cup of coffee.

If you wait and show up for an appointment, they should automatically allocate SOMEBODY to actually LOOK at your vehicle. The fact that there was no calls 2 days in a row means they haven't looked at it yet or they would call and tell me what was wrong and let me know when to pick it up.

I don't like borrowing cars or taking cabs. If they weren't going to look at it, I could at least be driving it until they have the time to do it.

*** END OF RANTING AND VENTING ***

This exact practice needs to stop being accepted by customers. When it happens to us, 1/5 ratings on google an yelp tend to get attention. That got me in touch with the dealership's "Customer Relations" person who got me in same-day and a loaner from the moment I dropped it off. Stop giving this dealer any of your business. Find another dealer that doesn't pull such shady crap. I sincerely hope to soon see non-dealer affiliated mechanics start to be able to support EV needs.

 

[patrickj62]

I had the same thing happen last Tuesday. I am waiting for model #7 to be replaced. I have 33K on the truck - I hope this is not a recurring issue. My wife was almost stranded trying to get enough charge to get home... Ford is not giving an ETA on when they will get the module to the dealer.

Update, on Monday, I called the Ford battery team (800-392-3673) and found out that my battery module was indeed delivered to the dealer - however the deal will not have a certified tech to install it for 10 days! My $100K brick is there - Ford did agree to reimburse me for a rental car as the dealer did not have any loaners available... I will keep you all posted...

 

[IdeaOfTheDayCom]

This exact practice needs to stop being accepted by customers. When it happens to us, 1/5 ratings on google an yelp tend to get attention. That got me in touch with the dealership's "Customer Relations" person who got me in same-day and a loaner from the moment I dropped it off. Stop giving this dealer any of your business. Find another dealer that doesn't pull such shady crap. I sincerely hope to soon see non-dealer affiliated mechanics start to be able to support EV needs.

I live on an island, so it's harder to use another dealer. I literally walked 2 miles from the dealer when I dropped off my truck. I really hope that they work out some sort of non-dealer service options and I absolutely would LOVE to be able to just buy directly from Ford.

 

[IdeaOfTheDayCom]

Here's the scoreboard so far:

I dropped it off at my scheduled appointment on Monday afternoon.

They didn't call me at the end of the day Monday to let me know what was wrong or when I will expect the work to be completed.

They didn't call on Tuesday.

I called them at 10am today to ask for an update. They told me my Advisor was on the phone and would return my call.

It's now 5:30 on Wednesday and they still haven't called me. Once again, I can only assume they haven't even looked at it or they would at least tell me what is wrong and when to expect it.

 

[IdeaOfTheDayCom]

I called the dealer today. Thankfully, they finally had answers.

They said they needed to order parts for a recall, which apparently is related to the HVB, which means dropping it out and doing some replacements. They weren't clear about exactly what that is, but based on what some people reported in these forums, could be removing either a some sort of regulator, or perhaps a larger part of the battery pack itself.

They're setting me up with an Explorer as a loaner, so I guess I'll be driving ICE for a bit.

 

[bmwhitetx]

I'll chime in here with my report. I'm not optimistic. I got the dreaded Service Vehicle Soon with power limited to 57%. Pulled DTC and it was
===BECM DTC P0B24:21-AF===
Code: P0B24 - Hybrid/EV Battery 'A' Voltage Unstable
- Malfunction Indicator Lamp is On for this DTC
Module: Battery Energy Control Module

While in CarScanner I looked at the HVB screen. Last December I had HVB Voltage module variation of 0.01V / 0.4%. Today it's 0.09V / 4.32%. I think there is an acceptable limit mentioned but I can't find it. Pretty sure its not 4%.

Hooked to home charger, charged for about 15 minutes, then faulted with red ring.

 

[dbelcher5761]

Glad I found this thread. I got hit with this too.
I don’t even know where to begin….

2022 ER Lariat purchased on 3/1/23 (dealership demo).

Today marks day 33 being in service. Prior to my powertrain malfunction reduced power error, the truck spent 22 days in service for various reasons. Mainly software OTA issues.

I picked my truck up from my local dealer on March 20th after 12 days of getting all the recalls fixed, dash cover, light bar, 12v, BECM, etc.

3 days later, I found myself stranded 4.5 hours from home with this. Let the truck sit over night hoping the message would clear, it did not.

limited to 55% power and DCFC limited to 20kw.

with it being Sunday, all service centers were closed. My local dealer back home advised me to drop it off at their dealer in the town we were in and rent a car to drive home.

come Monday, ford put me in a hertz rental that they paid for. Drive that for a few days and was then notified by the dealer to return the rental and get a loaner from my local dealer because it would be “a few weeks to months” before they could get battery module 2 in stock and truck fixed.

I contacted ford this week and submitted for a buyback which I’m eagerly waiting to hear back on.

 

[GoodSam]

2022 ER Lariat purchased on 3/1/23 (dealership demo).

Another 22 bites the dust...what is the build date on the driver's door sticker? Mileage?
See my spreadsheet in my signature below.

 

[IdeaOfTheDayCom]

Today marks day 33 being in service. Prior to my powertrain malfunction reduced power error, the truck spent 22 days in service for various reasons. Mainly software OTA issues.

I'm in my second week and so far my dealer hasn't communicated any details.

I've been following some of these threads, including the Google spreadsheet and it's got me a bit worried. Over 430 forum member trucks are in the spreadsheet, and I know it's far from a complete spreadsheet because I know I'm not included there. Quite a few didn't end well.

I'd love to hear some good news from people who've had this resolved well.

 

[GoodSam]

far from a complete spreadsheet because I know I'm not included there.

For your inclusion, see my google spreadsheet at about line 115, right after KurtsRPMgarage, who is on his third module. The spreadsheet has user names from this forum, a facebook group, and another forum. Ford predicted 4% of owners, at least for 2022 models, would be affected. So if there were 15,000 manufactured in 2022, 4% would be about 600 vehicles. Yes, by the number of forum reports, considering many will not be reported, it seems 600 might be on the low side for the number of eventual problems. Crossing fingers might help? I need more "build dates" from forum members to see how strong the correlation is to 2022 models.

 

[IdeaOfTheDayCom]

For your inclusion, see my google spreadsheet at about line 115, right after KurtsRPMgarage, who is on his third module. The spreadsheet has user names from this forum, a facebook group, and another forum. Ford predicted 4% of owners, at least for 2022 models, would be affected. So if there were 15,000 manufactured in 2022, 4% would be about 600 vehicles. Yes, by the number of forum reports, considering many will not be reported, it seems 600 might be on the low side for the number of eventual problems. Crossing fingers might help? I need more "build dates" from forum members to see how strong the correlation is to 2022 models.

Mine had a blend date in August of 2022, delivered in October of 22. (120220809).

 

[Grumpy2]

Ford predicted 4% of owners, at least for 2022 models, would be affected. So if there were 15,000 manufactured in 2022, 4% would be about 600 vehicles.

Ford predicted "less than 4% of the affected vehicle population is expencted to require one or more high voltage battery modules needing to be replaced"
But, Ford also stated: "US population of affected vehicles: 36,611." This also included 2023 trucks too.

4% of 36,611 = 1,464 "expected affected vehicles" in both 2022 and 2023 trucks

So far, hasn't the majority of forum documented failures been in 2022 models?

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