Please read if u get in a automobile wreck with your lightning

[hturnerfamily]

... it will be 6 weeks without any fixes; the insurance company will not total it yet since it is 3 months old; ..... don’t know how far they will go but this crazy.

you are highlighting the new 'issues' with Electric vehicles, Software, Motors, and the like that come with our great machines - but, they can be a mess of wiring and electronic potential issues when damaged, even if we 'think' it's no big damages to sensitive parts...

but, yes, you are also highlighting how your insurance works. A claim does not demand immediate final solution, as there are MANY steps and processes and checks and testing, FOR SURE, before they repair, replace, or hand this machine back over to you. You can appreciate that. Yes, it takes longer than we wish, but, in the light of life, it's really a short journey - it's just annoying.

Let your Insurance Company's processes work through. You are MUCH better off, especially financially, if they DO NOT Total your vehicle. You will NEVER get the amount you think it's worth, you have to then turn around and FIND a replacement vehicle, and you'll now CERTAINLY have to pay, and maybe a LOT, to get anything near what you just 'lost'...

You can blame the authorities for jumping to conclusions on 'needing' to cut the cord so quickly, and maybe they were, but, if that had resulted in more unknown damages, or safety issues, otherwise, you'd be in a worse position.

You'll also encounter the unfortunate situation where techs, even FORD trained techs, have never seen these things before. They will be learning at the same time. Ford tries to have parts available, and even after-market availability, but, yes, some parts like electronics and electrical-related devices are slow to everyone, if available at all. Software is also a very technical trade, even with 'instructions' from the mother ship...

keep the Patience... you'll eventually be rewarded, and this annoyance will fade.

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[Ted23Lightning]

Who was deemed at fault? Are u going thru ur insurance provider or one of the parties that hit u?
Sorry this happened to u, hope everyone is alright. Idk who told u it was cosmetic, but curtain airbag deployment is not cosmetic. Automatically not safe to drive & warrants a rental.

 

[MotoGary]

you are highlighting the new 'issues' with Electric vehicles, Software, Motors, and the like that come with our great machines - but, they can be a mess of wiring and electronic potential issues when damaged, even if we 'think' it's no big damages to sensitive parts...

but, yes, you are also highlighting how your insurance works. A claim does not demand immediate final solution, as there are MANY steps and processes and checks and testing, FOR SURE, before they repair, replace, or hand this machine back over to you. You can appreciate that. Yes, it takes longer than we wish, but, in the light of life, it's really a short journey - it's just annoying.

Let your Insurance Company's processes work through. You are MUCH better off, especially financially, if they DO NOT Total your vehicle. You will NEVER get the amount you think it's worth, you have to then turn around and FIND a replacement vehicle, and you'll now CERTAINLY have to pay, and maybe a LOT, to get anything near what you just 'lost'...

You can blame the authorities for jumping to conclusions on 'needing' to cut the cord so quickly, and maybe they were, but, if that had resulted in more unknown damages, or safety issues, otherwise, you'd be in a worse position.

You'll also encounter the unfortunate situation where techs, even FORD trained techs, have never seen these things before. They will be learning at the same time. Ford tries to have parts available, and even after-market availability, but, yes, some parts like electronics and electrical-related devices are slow to everyone, if available at all. Software is also a very technical trade, even with 'instructions' from the mother ship...

keep the Patience... you'll eventually be rewarded, and this annoyance will fade.

After being T-boned in June, I respectfully disagree. Knowing the many challenges and delays even with "routine" warranty issues with the Lightning, there was no way I was going to have them attempt to repair my wrecked Lightning! The OP's truck looks as bad or worse than mine (my airbags didn't deploy). The insurance company naively thought they wanted to repair mine. After a quick reality check between the adjuster and my local Ford Dealer Service Manager, they correctly decided to total my truck.

My advice to anyone who is involved in a crash with the Lightning where the truck stops working and is not drivable: Insist that they total it--Do your best to get the highest possible settlement and move on....

 

[carys98]

You'd think the responders would have the electric vehicle emergency response guides with them now.

Ford Rescue Cards & Emergency Response Guides - https://www.ford.com/firstresponder/

So these show the 12V as a Li-Ion battery. Does anybody at Ford ever review anything?

 

[msobieraj]

Good evening, so they cut the harness; the truck was honking after the crash and wouldn’t stop; so they cut it; so I’m letting you know that the collision center and insurance adjuster believe that there is no structural damage and that is why they call it cosmetic - I asked for it to be totaled however the insurance wants to see further if the truck can be fixed; I told them that I will be going after diminished value if they repair but they are stuck on the fact that it is still fixable. So the rcm module will be changed out by Tuesday and then I will know something more.

 

[solastobann]

Good evening, so they cut the harness; the truck was honking after the crash and wouldn’t stop; so they cut it; so I’m letting you know that the collision center and insurance adjuster believe that there is no structural damage and that is why they call it cosmetic - I asked for it to be totaled however the insurance wants to see further if the truck can be fixed; I told them that I will be going after diminished value if they repair but they are stuck on the fact that it is still fixable. So the rcm module will be changed out by Tuesday and then I will know something more.

I went off the road into the ditch once in a diesel F-350 with two batteries. Airbags did not deploy. Engine running, no fire/smoke. Firemen cut the battery cables. Gone are the days of nice red and black battery cables for under $10. Everything was strung off a $750 harness. Add tax and a hefty installation fee and you are in the OMG Zone. $1,000 insurance deductible. I bought six (welding cables from the batteries to an electric liftgate) $45 heavy-duty cable connectors from Amazon. $300 fix.

 

[JayTodd]

Typically with most ICE vehicles when the airbags deploy, it's a total. Probably not the case with these trucks so long as there's no frame damage but it is most definitely not cosmetic lol.

6 mo. Old ‘23 SR.
from a stop I entered an intersection and hit a car broadside. Relatively low speed, but enough to deploy most airbags. My golf clubs in the frunk weren’t damaged but they totaled the truck and told me it was only because of the deployed bags.

 

[Runaway Tractor]

Good evening, so they cut the harness; the truck was honking after the crash and wouldn’t stop; so they cut it.

Unless you can find out WHAT HARNESS THEY CUT, and post that information here, there is nothing useful anyone can tell you. Your truck has hundreds of harnesses. Only one is intended to be cut, and does not cause module failures.

 

[msobieraj]

They cut the red cable by the 12 v battery which was attached to the cathode; I am not asking anyone to figure out anything but letting u guys know if this happens what u will experience.

 

[GoodSam]

So these show the 12V as a Li-Ion battery. Does anybody at Ford ever review anything?

And page 11 of the 26 page "Emergency Response Guide" shows a dial type shifter!

And how does the Low Voltage Service Disconnect disable the HV System?
p14 of 26:
"Low Voltage Service Disconnect (Disables High Voltage System)
7. Open the hood.
8. Release the Connector Position Assurance (CPA) clip.
9. NOTE: The tab must be depressed prior to pushing the connector back in or damage to the
connector may result.
Depress the tab while pulling the connector until the hole is completely visible on the top of the connector.
10. Insert a suitable tool inside the connector hole to prevent the connector from closing"

Does this disable the HV contactors (junction box) somehow? Since it is by the charge port, it almost looks like it would just disable the L2 or DCFC charging system or backfeed to a Home Integration system?

Hate to see the cables actually cut if there is a disconnect doing the same job.'
And cutting the LV battery cables instead of removing them? Oh, well, it is for an emergency situation.

 

[hturnerfamily]

there's also no such Insurance Policy provision to 'insist' that the insurer Total Loss a vehicle: it is up to the INSURER to decide how to handle the claim, not the customer. You can have input, of course, and you can provide your own reasons and back them up with facts, figures, and costs, but the insurer's responsibility is to REPAIR vehicles, or to reimburse for such, not to jump immediately to a Total Loss just because it is 'taking too long' ...

Insurance policies give the insurer the right to offer a Total Loss IF the numbers to repair the vehicle rises above the 'fair market' price of the vehicle, or the ACV(Actual Cash Value), but do not demand it. It's obvious that if an insurer believes they will have to pay out MORE to repair a vehicle, or the cost to do so, they will Total Loss it, instead.

While there might be suggestions that insurers should 'always' Total Loss a vehicle in a similar situation, I've had just as many customers cry that the insurer was totaling their precious vehicle, versus just giving them enough to keep it and repair it. They know, or they realize later, too often, that the Total Loss is no where near what they will need to 'get back' a similar year/make/model
/miles/color/trim level vehicle... or one that has been taken care of as well as they have, a non-smoker vehicle, or one that doesn't require them to go thru all the hoops of new registration, title transfer, new tag, and even separate tax or TAVT if purchasing a privately-owned vehicle ...

I would MUCH rather my customer's vehicle be repaired. They would too.

 

[Tired Lizard]

LVSD gives 12V from BJB Fuse to BECM and High Voltage Junction Box on other Fords.
LVSD = C1001 (Green Connector) in Mach-E, Escape PHEV, Maverick Hybrid.

Mach-E: High Voltage Battery, Mounting and Cables Description and Operation
The high voltage system incorporates a low voltage service disconnect plug in the LH side of the engine compartment. The service disconnect when pulled to the OFF position opens the (12-volt) contactor control supply circuit and prevents the contactors from closing.
Any time the vehicle high voltage system is serviced, the high voltage system must be disabled,
Refer to: High Voltage System De-energizing (414-03A High Voltage Battery, Mounting and Cables, General Procedures).

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