RickLightning
Well-known member
You can't think logically about this stuff, people buy based on emotion, not logic. Many buy based on payment, not total cost. Think of all the people that buy EVs and don't understand charging, cold weather impact, etc.
The challenge in product development is understanding your customer. What people SAY they'll do and what they ACTUALLY do aren't the same.
Years ago I worked at a company that did a six-figure study to see if we could gather data 4 weeks earlier on a catalog to allow rebuys on inventory (and liquidations) sooner. Customers were given fake dollars, and told to place a fake order for what they would buy. Of course it turned out that they ordered MORE than they would have with their money, and different products. I said that before we started the test, but no one listened to me.
Ford has actual data. If they eliminate something that has measurable data on usage, you know they're pulling that in to the decision.
But, in this case, responses are emotional. "I never want to run out of charge".
The challenge in product development is understanding your customer. What people SAY they'll do and what they ACTUALLY do aren't the same.
Years ago I worked at a company that did a six-figure study to see if we could gather data 4 weeks earlier on a catalog to allow rebuys on inventory (and liquidations) sooner. Customers were given fake dollars, and told to place a fake order for what they would buy. Of course it turned out that they ordered MORE than they would have with their money, and different products. I said that before we started the test, but no one listened to me.
Ford has actual data. If they eliminate something that has measurable data on usage, you know they're pulling that in to the decision.
But, in this case, responses are emotional. "I never want to run out of charge".
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