A Ford EV expert is now only a text away

[MAhauler]

Saw this posted by @Ford Motor Company at the Macheforum.

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Hi Mach-E owners,​

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You can now text directly with Ford to learn more about your Ford Electric Vehicle. This service was recently introduced to help connect new or seasoned owners with a dedicated team of Ford EV experts directly to their phones, whether at home or on the go.​

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To get connected simply visit the Vehicle Dashboard page https://www.ford.com/support/vehicle-dashboard, sign into your Ford account, and click the "Text an EV Specialist" link on the page. A Ford EV expert will be in touch with you via text soon after to assist with your live questions. Whether you're already an electric vehicle expert or you're just getting plugged in, we're only a text away to help.​

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Thank you for choosing to go electric with us. ​

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[Lytning]

I do not see this yet at my account for the Lightning. There is a section on "Chat" under "Contact" which list available chat times, but there is no button to actually launch a chat session.

 

[1Jetpilot]

Typical Ford technology

 

[Maxx]

I do not see this yet at my account for the Lightning. There is a section on "Chat" under "Contact" which list available chat times, but there is no button to actually launch a chat session.

It would be here:

https://www.ford.com/support/vehicle-dashboard?vin=

 

[Lytning]

It would be here:

https://www.ford.com/support/vehicle-dashboard?vin=

Thanks, Maxx. I found it where you show it ... at the dashboard which shows LV Charge Level as miles. I had to "login" and accept terms and conditions and then got the attached screen ...

 

[WoodduckMN]

I was able to sign up for it on my Lightnings page.

 

[The Weatherman]

Not seeing it my Account for my Lightning. Are you showing screen shots from Mache accounts?

 

[Maxx]

the dashboard which shows LV Charge Level as miles.

Sometimes I feel like I should feel more sympathy than disappointment. Everything from the website, to the app to the truck software makes me feel the whole IT department is one guy that does not speak to anyone else in Ford or to any customers, trying to keep his head above water while learning English language.

They don't need to be smart or even put the right amount of resources on it. They just need to make a feed back box available everywhere so it is easier for us to help them. A ton of businesses that have well oiled machines are doing it. Ford just needs to steal some of those practices.

As long as there is someone trying to make things better.... which it looks like there is at least one person.

Not seeing it my Account for my Lightning. Are you showing screen shots from Mache accounts?

Lightning Account. Ford does weird stuff like tying functions that have nothing to do with each other like if you have sharing driving data off on your vehicle, you can't see charging info on the app. This may be one of those things. Or you may have to clear some cache or cookies... who knows.

 

[jmc6020]

I signed up yesterday and got a text today from an “EV Specialist” I knew exactly how the conversation was going to go before I started but I figured let’s give it a shot. By the end of the conversation I just said thank you and bailed because just as I suspected it was going to go nowhere.

 

[Grumpy2]

Chatbot AI demonstration?? .
such great help.

 

[Jellis57]

I do not see this yet at my account for the Lightning. There is a section on "Chat" under "Contact" which list available chat times, but there is no button to actually launch a chat session.

Same!

 

[FirstF150InCasco]

I signed up yesterday and got a text today from an “EV Specialist” I knew exactly how the conversation was going to go before I started but I figured let’s give it a shot. By the end of the conversation I just said thank you and bailed because just as I suspected it was going to go nowhere.

This is a disaster. When will the CEO knock heads there and fire some people to get this fixed. Disgraceful. Henry Ford must be turning in his grave.

 

[LazyLightningATX]

Try talking to them on the phone...She seemed nice enough, but, was clear that she wasn't an 'EV specialist', just some some CS agent reading prompts. I went through the more or less the same exact conversation about the updates.

I wish they would let someone talk to a person that actually has some answers about WTF is going on at Ford as it pertains to these OTA updates and why it seems like an entire YEAR model of truck is just not getting any?!

 

[jmc6020]

I guarantee I know infinitely more about the truck than the so called specialist I was texting with.

Ford reps default responses always seem to be go to a dealer and the dealer’s default response always seems to be we don’t know anything.

And I’m not just talking about this issue with updates. It’s the case with most things

 

[Maxx]

I signed up yesterday and got a text today from an “EV Specialist” I knew exactly how the conversation was going to go before I started but I figured let’s give it a shot. By the end of the conversation I just said thank you and bailed because just as I suspected it was going to go nowhere.

As frustrating as this sounds, there may be something to it. I am in a similar boat. I have missed some updates but my account says I am all set with the updates. I am beginning to think, since I have not done any of the CSPs, may be some updates are on pause for download and waiting for CSP to be done. I know I may be giving Ford too much credit, but trying to stay positive.

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