Class Action Lawsuit - Home Integration System

[RickLightning]

Really sad the state of affairs with HIS. I figured it would be a cluster back in 2021, and installed a whole house natural gas generator. It works great for about the same acquisition cost, and is never away on a trip.

The key to the issues is the multiple vendors, likely all pointing fingers. Whenever anyone asks me of they should buy an automaker's branded accessories (like an EV charger), I point out that it is simply a decal, and not to buy it.

I hope the class action suit results in full refunds.

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[ClevelandBeemer]

There are more options on the market now and others coming soon as well.

What other V2H options are there for the F150?

 

[Sea Ranch]

Really sad the state of affairs with HIS. I figured it would be a cluster back in 2021, and installed a whole house natural gas generator. It works great for about the same acquisition cost, and is never away on a trip.

The key to the issues is the multiple vendors, likely all pointing fingers. Whenever anyone asks me of they should buy an automaker's branded accessories (like an EV charger), I point out that it is simply a decal, and not to buy it.

I hope the class action suit results in full refunds.

While this HIS has been the most frustrating experience by far that I have had associated with any vehicle I have owned, I have not given up hope that someday Ford will provide a permanent and reliable fix. Full refunds would be great but it would not even begin to cover the actual costs of time and trouble that the customers have expended to try to make our individual systems operate as advertised and promised. I knew that by becoming an early adopter that teething issues may rear their ugly heads but never did I ever believe that we would be talking about this years later with no meaningful progress.

 

[Wattsgas]

I wonder how the GM and Tesla Cybertruck systems are functioning.

I took a chance and tested the home backup on Saturday. Automatic did not work, But Manual did, which is an improvement from earlier in the year. The only reason I tempted frustration is that my phone as a key went from not working to working and I thought hey I wonder if this improved the communication with the charger, plus, I read in the forum that I might have to re-pair my charger bluetooth with the truck. I didn't.

 

[Sea Ranch]

I wonder how the GM and Tesla Cybertruck systems are functioning.

I took a chance and tested the home backup on Saturday. Automatic did not work, But Manual did, which is an improvement from earlier in the year. The only reason I tempted frustration is that my phone as a key went from not working to working and I thought hey I wonder if this improved the communication with the charger, plus, I read in the forum that I might have to re-pair my charger bluetooth with the truck. I didn't.

There was a time when my HIS system would work automatically for a while then it would stop working entirely and then start working again and then not work. As many HIS owners, we spent a huge of time on the phone with the BEV group with little to actually show for it. I will say that they have been very professional and as helpful as they can be under impossible circumstances. Not knowing if it would work or not work during a power outage was very frustrating. Once I understood the manual work-around I have been able to get it to function every time I performed a simulated outage although I continue to be happily surprised each time it is successful. My experience with PAAK has been similar. It would work and then not work. After a couple of times having to use the keypad and backup code, I always took my key fob with me. I now have an iPhone 17 Pro and it has worked the times that I have tried it although I will continue taking my key fob. It is just the unfortunate reality of unreliability.

 

[tearitupsports]

What other V2H options are there for the F150?

On the market there is only Sigenergy. Enphase and others are perpetually coming soon.

 

[Maquis]

What other V2H options are there for the F150?

Since the HIS is not a complete V2H system - it is only backup power, you can do the same With PPO and a transfer switch. The only things you lose are 2.4 KW of capability and automatic switchover (which doesn’t seem to work reliably anyway).

 

[ClevelandBeemer]

Since the HIS is not a complete V2H system - it is only backup power, you can do the same With PPO and a transfer switch. The only things you lose are 2.4 KW of capability and automatic switchover (which doesn’t seem to work reliably anyway).

Ahhh, perhaps I worded my question poorly. Are there any other “HIS” like products that provide automatic switchover via a CCS1 port?

As for the PPO option, I’m aware of it and have it set up. An automatic solution would be much more elegant, plus I wouldn’t mind the extra 2.4kW.

https://www.reddit.com/r/F150Lightning/s/ArQefRWV4U

 

[leejimerson]

In September 2025, I conducted a series of tests to determine the necessary conditions for automatic backup power transfer to function reliably with the Home Integration System. Couldn't figure it out. Manual transfer worked at least 90% of the time, except on a few occasions when I figured out a way to trigger a charge station fault, which required a cold reboot at one point to rejuvenate my system. Automatic backup power transfer actually worked a very few times. However, I'd say the manual transfer via the unplug/replug trick worked in at least 18 out of 20 tries (including two automatic transfers in the success rate).

I called the Ford BEV department today to inquire whether any further improvements are forthcoming. I was told that Ford has not abandoned the original Home Integration System, that handshake problems will be addressed in a future OTA update. Still, Ford has no estimate of when such an update will be available.

My Home Power works like yours does. If I unplug/plug twice, waiting about 1 minuite between each unplug, and about 20 seconds before plugging it back in (after noises stop), it works every time (the past several months).
I have a new process that eliminates needing to unplug/plug that works most of the time. I turn the plugged-in truck on first. Then I cut the grid power to my house. Home Power comes on "automaticaly" in about 1 minute. This works fine for when I want to start Home Power, just to use cheaper stored energy in the truck that I charged at night.
In a real power outage, the unplug/plug twice procedure worked for me once.
I' ve too been told a software fix is coming to make the "automatic" work, but the timing keeps getting pushed back. The current hope is before the end of the year (2025), but we'll see.
I think this issue needs to be fixed before I can be in a pilot with my electric utility for a Truck-to-Grid program.

 

[RLXXI]

What other V2H options are there for the F150?

I use an rv shore power cord plugged into the 240v bed outlet and wired it directly into my solar inverter. It's not fully automatic like the HIS was supposed to be but it works without issue.

 

[tearitupsports]

Ahhh, perhaps I worded my question poorly. Are there any other “HIS” like products that provide automatic switchover via a CCS1 port?

As for the PPO option, I’m aware of it and have it set up. An automatic solution would be much more elegant, plus I wouldn’t mind the extra 2.4kW.

https://www.reddit.com/r/F150Lightning/s/ArQefRWV4U

The Sigenergy V2X is what the Ford HIS could/should have been.

 

[bananaslug79]

I think this issue needs to be fixed before I can be in a pilot with my electric utility for a Truck-to-Grid program.

This is a really salient point. There was a recent pilot like this done in Maryland I read about with a guy that was using the Lightning so I assume their HIS as well. If we don't have reliable automatic transfers, the great potential for helping the grid goes away.

Incidentally, my system has also required manual intervention the last two tests I performed. Like many other replies here, I have been in contact with the BEV department throughout this summer and while they have been knowledgeable and helpful, it's mostly just "there were updates and more coming." I do need to check my system's current software version on both the charger and inverter to get back to them with what's happening.

 

[Steely]

The problem is that the truck is Ford, charger is Siemens, inverter is Delta, battery is LG, and Sunrun is the only company authorized to make them all work together. The communication is also a proprietary setup and not any sort of industry standard. I too have hope that the Ford system gets fixed (I have it) but I have much higher hopes for the newer systems to work the way the HIS was intended to.

Update from here:
the system appears to be functional again....

After speaking with Ford engineering they had me do a live conference call with their team to witness the behavior of the system (transfer initiates but no power fed back to house). Their conclusion was something wrong with the FCSP, so they sent out a replacement and scheduled Sunrun to install it.

The Sunrun installer, who seems to be one of very few crews in the country that does these system installs, replaced the charger and upon testing it still had the same fault. He took some measurements and found that the truck battery voltage was at the inverter, but there was no AC voltage output from the inverter, indicating some failure or misconfiguration of the inverter.

He contacted Delta thru his connections, a few days later I got a text from someone claiming to be Sunrun's SME on the HIS, they had someone else at Delta modify settings in my inverter, asked me to test it again, and low and behold it actually transferred power. I've asked what they changed on the back end but haven't heard back yet.

Either way, if you have this system, you gotta test it monthly to make sure it works. Cause it won't when you need it to if you don't.

 

[ElectrifyingMe25]

All,
I’ve had nothing but a nightmare getting the home integration system (HIS) setup and to actually work. Ford has been useless, Sunrun useless, and Delta can’t do anything and they all point fingers at each other.

The last straw for me was when Ford closed the ticket stating someone will contact me at an unknown time by an unknown person via an unknown method….they can’t help as it’s a known issue.

I have read on here that I’m not the only one experiencing this ‘known issue’, therefore I’m invested in getting at least 39 others who have purchased the HIS and cannot get it to work as advertised to join my class action lawsuit.

Please let me know if you are interested, have comments, or know someone that might be.

My experience is that Ford customer service is totally dysfunctional and only waste your time. Call and find out for yourself. They think they are masters of psychology and can talk you into being satisfied even if they don't help at all to solve your issues.

I had a case number for an issue and thought it was an ongoing case to help me resolve an issue. However, when I called them in a couple of days and referenced my case number I was informed my case was closed. I asked how that could be, because I still had the issue. They changed the subject on me. I later asked the same question again and got a BS answer. I asked them to re-open the case number. They refused. I asked to create a new case number and, they refused.

I had my issue escalated to the highest level of customer service. This person pretended to be very concerned and tried to reassure me they would help.

In the end he offered to help me set up a day long troubleshooting session at my local dealership that would be supervised by their electrification guy. But he said if they couldn't figure it out or find the problem, I would have to pay for the day of service. Isn't that a great way to treat a new customer. So much for your factory warranty.... a joke in my opinion. Ford customer service needs to be fixed before they run all their customers off.

 

[tearitupsports]

My experience is that Ford customer service is totally dysfunctional and only waste your time. Call and find out for yourself. They think they are masters of psychology and can talk you into being satisfied even if they don't help at all to solve your issues.

I had a case number for an issue and thought it was an ongoing case to help me resolve an issue. However, when I called them in a couple of days and referenced my case number I was informed my case was closed. I asked how that could be, because I still had the issue. They changed the subject on me. I later asked the same question again and got a BS answer. I asked them to re-open the case number. They refused. I asked to create a new case number and, they refused.

I had my issue escalated to the highest level of customer service. This person pretended to be very concerned and tried to reassure me they would help.

In the end he offered to help me set up a day long troubleshooting session at my local dealership that would be supervised by their electrification guy. But he said if they couldn't figure it out or find the problem, I would have to pay for the day of service. Isn't that a great way to treat a new customer. So much for your factory warranty.... a joke in my opinion. Ford customer service needs to be fixed before they run all their customers off.

The problem is that it is Sunrun, not Ford, that is really in charge of this system. That gets complicated if you didn’t use them for the install. Ford will definitely try and help but their hands are somewhat tied it seems.

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