Customer Satisfaction Program (CSP) 26B09 - GWM, APIM, TCU Update - Intelligent Backup Function

[TwentyTwentyThree]

Well that’d be news to me. Can confirm it’s a MY 2023 and was built in 12/23

Same here. 12/23 build. MY23.

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[COrocket]

Well this sucks….i was just in last week to clear the trailer and parking module software recalls. Granted I don’t use the home backup feature so I guess it isn’t the end of the world if I skip taking it in. I think it would be the 5th service in 3 years for recalls or software.

On the slight chance someone from Ford reads this, it would be nice if ford came out with a CSP that brings *all* the modules in early Lightnings up to date in an attempt to trap as many of these issues as possible at once. (I’m still wondering if there’s ever going to be one to update the BCM to make walk away lock fully functional)

 

[TaxmanHog]

Well that’d be news to me. Can confirm it’s a MY 2023 and was built in 12/23

Those built on/after 9/13/23 must have the improved code:

 

[Lake Placid Lightning]

I’m still wondering if there’s ever going to be one to update the BCM to make walk away lock fully functional.

On April 15, 2026, my dealer graciously updated the truck's BCM module when it was in for the 10,000 mile service, Park Module recall, and Trailer module recall

This enabled walk away locks.

 

[chl]

For those who use HIS and are in the date window (I'm not - 10/23) I hope they thoroughly tested it....and gee, it only took 3 years to come up with a fix?
So "Soon?"

 

[RickLightning]

For those who use HIS and are in the date window (I'm not - 10/23) I hope they thoroughly tested it....and gee, it only took 3 years to come up with a fix?
So "Soon?"

And the fix is right after HIS is discontinued...

 

[Steely]

I think I'm in the window. After all of the trouble I've had trying to get the HIS working, now after a bit more than 3 years of ownership they think it's fixed. Cool .

So where can I apply for a credit for those 3 years of an expensive inoperable backup solution? It seems like this is an admission that the system hasn't worked properly since day 1 for those of us in the window.

It's good that they're trying but disappointing it has taken so long and I'm sceptical this will make it work perfectly 100% of the time. Time will tell.

 

[chl]

And the fix is right after HIS is discontinued...

Yes, perfect timing, eh?
Rearranging deck chairs on the titanic...

 

[TaxmanHog]

I think I'm in the window. After all of the trouble I've had trying to get the HIS working, now after a bit more than 3 years of ownership they think it's fixed. Cool .

So where can I apply for a credit for those 3 years of an expensive inoperable backup solution? It seems like this is an admission that the system hasn't worked properly since day 1 for those of us in the window.

It's good that they're trying but disappointing it has taken so long and I'm sceptical this will make it work perfectly 100% of the time. Time will tell.

View attachment 116333

The bottom of your sticker has the scheduled blend date, assuming the truck build was on-time it will give you a more accurate point of view.

this is an example of my build, 1yyyymmddnnnn June 9th 2022, but my truck was actually run down the line a week later due to production delays.

 

[Gimme_my_MME]

You are all missing the fact that this only covers 23 vehicles, not all of you in that build window

 

[TaxmanHog]

You are all missing the fact that this only covers 23 vehicles, not all of you in that build window

Certain 2022-2023 Model Year F150 Lightning Equipped with Intelligent Backup Power Feature

Total of only 23 trucks involved in this program.

 

[Steely]

Ah yes I see it now above the table. Must be 23 customers who never allowed any updates and turned off OTAs or some other unusual situation.

 

[chl]

The bottom of your sticker has the scheduled blend date, assuming the truck build was on-time it will give you a more accurate point of view.

this is an example of my build, 1yyyymmddnnnn June 9th 2022, but my truck was actually run down the line a week later due to production delays.

I had the same situation, decoded numbers = Oct 13, 2023, but the VIN date came up Oct 27th.

 

[carys98]

You are all missing the fact that this only covers 23 vehicles, not all of you in that build window

Maybe Brian @Ford Motor Company could publish the list of VINs, or at least the last 5 digits.

 

[chl]

Maybe Brian @Ford Motor Company could publish the list of VINs, or at least the last 5 digits.

I think Ford is sending out a customer letter according to the first post attachment, the "Ford Owner Letter."

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