DCFC Charge Fault Fixed by Disabling Connectivity

[mags]

I had to disable all connectivity to get DCFC to work.
Sorry if this has been covered, I did some searches and couldn't find a similar issue.
Here's the story:

I stopped at an EVGO station and plugged in. I tried to start with Ford Pass but it said "the charger is no longer available". Tried with the EVGO app and got credit card errors. Tried with the card reader and got credit card errors.
I thought the charger was borked so I drove to an EA charger. Exact same issues, so I figured it was the truck.
At EA I first tried Plug and Charge, but got a charge fault. I tried a couple times. I could hear the lock actuate, but after a minute or so it would kick to a fault.
I turned off Plug and Charge, and it still faulted.
I tried to start with Ford Pass but it said "the charger is no longer available".
I tried the card reader, but got card errors.
I finally thought maybe something was up with the Ford network, so I turned off all connectivity in the truck. I used the card reader at the EA station and it worked!
Whew!
Keep this in your back pocket if you run in to similar behavior.
Ford owes me $13 since I couldn't use my free kWh!

Sponsored

 

[hturnerfamily]

thanks for the update, good info for those of us traveling - you just never know 'what' situation you may get into, depending on the day of the week, your location, the brand charger station, and 'technology' getting in the way...

our new Kia EV9 and the beautiful LIGHTNING a'ppreciate it...

 

[TaxmanHog]

I finally thought maybe something was up with the Ford network, so I turned off all connectivity in the truck. I used the card reader at the EA station and it worked!
Whew!
Keep this in your back pocket if you run in to similar behavior

Will do.

 

[Maxx]

thanks for the update, good info for those of us traveling - you just never know 'what' situation you may get into, depending on the day of the week, your location, the brand charger station, and 'technology' getting in the way...

our new Kia EV9 and the beautiful LIGHTNING a'ppreciate it...

That is a sweet carport. Congrats for EV9, how do you like it?

 

[hturnerfamily]

LOVE it(did I say LOVE it?!?!)...yes, I did. I'll say it again, too : )

 

[TheBigBezo]

I had similar ish issues and disabling and reenabling the blue oval network resolved it.

 

[bmwhitetx]

I finally thought maybe something was up with the Ford network, so I turned off all connectivity in the truck. I used the card reader at the EA station and it worked!

Thanks, my son and I had a very similar thing happen at an EA in his Mach-E. What specifically did you turn off on the Sync screen? Did you also disable/re-enable anything in the app?

We gave up, came back 2 hours later to a different charger and it worked first time with P&C. We decided it was the dumb CHADEMO/CCS1 combo charger even though the vehicle before us and after us had no issue.

 

[kstype]

I had to disable all connectivity to get DCFC to work.
Sorry if this has been covered, I did some searches and couldn't find a similar issue.
Here's the story:

I stopped at an EVGO station and plugged in. I tried to start with Ford Pass but it said "the charger is no longer available". Tried with the EVGO app and got credit card errors. Tried with the card reader and got credit card errors.
I thought the charger was borked so I drove to an EA charger. Exact same issues, so I figured it was the truck.
At EA I first tried Plug and Charge, but got a charge fault. I tried a couple times. I could hear the lock actuate, but after a minute or so it would kick to a fault.
I turned off Plug and Charge, and it still faulted.
I tried to start with Ford Pass but it said "the charger is no longer available".
I tried the card reader, but got card errors.
I finally thought maybe something was up with the Ford network, so I turned off all connectivity in the truck. I used the card reader at the EA station and it worked!
Whew!
Keep this in your back pocket if you run in to similar behavior.
Ford owes me $13 since I couldn't use my free kWh!

Curious what process /menu items did you use to turn off all connectivity?

 

[mags]

Curious what process /menu items did you use to turn off all connectivity?

From the main screen:
Connectivity -> Connected Vehicle Features -> Vehicle Connectivity (at the top)
Switching this off kills everything below

 

[kstype]

That’s what i figured - just wanted to be sure. Thanks!

 

[mags]

I had similar ish issues and disabling and reenabling the blue oval network resolved it.

Ah that's a more elegant solution, I'll give it a try if there's a next time.

Sponsored