Lightning Software Updates using FDRS

[ytwytw]

Okay.....my account got blocked due to "unusual activity" right after I installed this new version.

I filled out a support ticket to ask why my account got blocked and was told that my software was "compromised" and provided instructions on removing said software and reinstalling "genuine" Ford software....no I'm not making this up.

So they provided a link to where they want me to get this software and it's here.

So based on that, I take it I'm supposed to go back to using the 45.5.8 revision instead of using the newer 46 version. So I'll uninstall/reinstall and hopefully that ends this saga for this month......

How did you get this fixed? my account is blocked as well getting unusual activity when im doing 2-day pass this weekend...
even worse, my ford account is locked as well and my fordpass stops working along with phone key...
gonna call fordpass and motorcraft service tmr and hopefully either get my $120usd refund or extended (its almost 200CAD after conversation & fee)

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[rugedraw]

How did you get this fixed? my account is blocked as well getting unusual activity when im doing 2-day pass this weekend...
even worse, my ford account is locked as well and my fordpass stops working along with phone key...
gonna call fordpass and motorcraft service tmr and hopefully either get my $120usd refund or extended (its almost 200CAD after conversation & fee)

Mike has not been able to get his account back yet. It's a sh*t-show.

 

[rugedraw]

No go. The PMI fails.

I’m worried I synced the truck’s configuration to the online database. I think I might have to find a ’23 Lariat ER AsBuilt that hasn’t been corrupted. I got complacent this time and didn’t make a record of the changes I made.

Did you add the heated steering wheel or do anything with the SCCM, or is everything as it came from factory?

Did the code pop up after you updated the SCCM, or was the SCCM not one of the modules you updated?

 

[SpaceEVDriver]

Did you add the heated steering wheel or do anything with the SCCM, or is everything as it came from factory?

Did the code pop up after you updated the SCCM, or was the SCCM not one of the modules you updated?

I didn’t change anything in the SCCM directly. I have not done the heated steering wheel (it came with it and that has always worked). I can’t think of any of the “shortcuts” in Forscan I used that would have changed anything. What’s currently on AsBuilt is identical to the configuration in the vehicle.

The error popped after updating modules. I believe there was an SCCM update. I might have time left on my FDRS subscription to double-check that.

 

[rugedraw]

I didn’t change anything in the SCCM directly. I have not done the heated steering wheel (it came with it and that has always worked). I can’t think of any of the “shortcuts” in Forscan I used that would have changed anything. What’s currently on AsBuilt is identical to the configuration in the vehicle.

The error popped after updating modules. I believe there was an SCCM update. I might have time left on my FDRS subscription to double-check that.

It is possible that you updated other modules that require the SCCM be updated to prevent incompatibilities. When you tried the PMI and FDRS asked if it was the original module, did you say yes or no?

 

[SpaceEVDriver]

It is possible that you updated other modules that require the SCCM be updated to prevent incompatibilities. When you tried the PMI and FDRS asked if it was the original module, did you say yes or no?

I originally said, “No.” It failed. So I tried with, “Yes.” It also failed.

 

[bmwhitetx]

I didn’t change anything in the SCCM directly.

If you did the glare-free mod, one of the changes is to the SCCM.

 

[rugedraw]

I originally said, “No.” It failed. So I tried with, “Yes.” It also failed.

Ok, lmk if it shows a pending update for it or not. We can side-load it if needed.

In the vehicle info page, click the SCCM to bring up the list of guided routines like the PMI. Then, do a control f and type F188 into the search bar and see what the strategy the SCCM is on and we can compare that against the files FDRS downloaded when you attempted the PMI. I used to be able to see all this stuff easily, but Ford is Fording, so it is what it is.

 

[SpaceEVDriver]

If you did the glare-free mod, one of the changes is to the SCCM.

I did that one a long time ago. I didn't notice the DTC back then.

 

[SpaceEVDriver]

Ok, lmk if it shows a pending update for it or not. We can side-load it if needed.

In the vehicle info page, click the SCCM to bring up the list of guided routines like the PMI. Then, do a control f and type F188 into the search bar and see what the strategy on the SCCM is on and we can compare that against the files FDRS downloaded when you attempted the PMI. I use to be able to see all this stuff easily, but Ford is Fording, so it is what it is.

Thanks. I have a meeting. Will try later this afternoon. Hope my subscription isn't ended.

 

[bmwhitetx]

I did that one a long time ago. I didn't notice the DTC back then.

Maybe one of the other updates made that incompatible? Could be a last ditch thing to try:
SCCM 724-04-01 xxx4 xxxx xx-- you would change the 4 back to 2, the original value.

 

[Mike G]

I did glare free and have never gotten a DTC from that module. I'd double check the GF settings in the SCCM just in case.

 

[SpaceEVDriver]

I did glare free and have never gotten a DTC from that module. I'd double check the GF settings in the SCCM just in case.

Maybe one of the other updates made that incompatible? Could be a last ditch thing to try:
SCCM 724-04-01 xxx4 xxxx xx-- you would change the 4 back to 2, the original value.

Well...

The SCCM setting was at 2. Must have been reset in one of the attempts to reprogram it? I changed it to 4 and the DTC has, at least for the moment, not returned.

Thanks!

 

[Mike G]

Word of caution for those using IDS/FDRS:

On the 20th of October my FDRS stopped working and I got an email saying my account had been suspended. I posted about that earlier.

But later after I complied with the instructions to completely remove FDRS, VCI manager, and delete the Ford Motor Company folder in the Program Files directory and then reinstall everything I still couldn't log in and kept getting a failure that looked like this:

(no, that's not my actual login info)...
So if you see the "Too many attempts..." error, you've probably been blocked is the point of this message.

I submitted yet another response telling the help desk that I had complied with their instructions on the 21st and nothing...zero, zip, nada......crickets.

So yesterday morning early I created a ticket to the Bosch helpdesk instead, asking if someone there could help get my account re-enabled and shortly after that I got an email with a short message that said:

We show that you a performing remote diagnostics which is not allowed. You must always be present with the vehicle. Please respond stating you will no longer perform remote diagnostics, and we can re-enable your account.

So...looking up VINs to see what software updates are available is considered 'remote diagnostics'.

Just so you know.

That wasn't the only issue, actually. Since I was using the 'Legacy' type login based on the 20 character license code that was still effective till early next year....that was supposed to have been converted by somebody at the Rotunda helpdesk...and I was never emailed and told about that either. But that got done yesterday.

So I sent the email this morning saying I would no longer check VINs on vehicles I was not in the presence of physically...and my account has been turned back on.

I won't be able to check your VINs for you anymore. And that's the real sadness here.

 

[TaxmanHog]

That wasn't the only issue, actually. Since I was using the 'Legacy' type login based on the 20 character license code that was still effective till early next year....that was supposed to have been converted by somebody at the Rotunda helpdesk...and I was never emailed and told about that either. But that got done yesterday.

So I sent the email this morning saying I would no longer check VINs on vehicles I was not in the presence of physically...and my account has been turned back on.

I won't be able to check your VINs for you anymore. And that's the real sadness here.

That's very disappointing!!!

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