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Truck Broke Down Unexpectedly - I am frustrated and sad

LightningB514

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I have owned an F150 Lightning for over two years. I have loved driving the truck and wouldn’t want to drive anything else as a daily driver. About 8 months ago I decided to trade my 23 to a 24. The main reason was 0% APR and the 23 didn’t have PaaK since the Bluetooth connection never worked. Took it to several dealerships and they weren’t able to repair, but not a big deal. The truck change was very minimal and only when towing did I notice a slight difference.

A couple weeks ago I was driving back from a concert with my wife and the Lightning told me to pull over immediately and my power was drained. My charge was at 88% and I was confused on what was happening. I got several service alert including pedestrian sound notification wasn’t working. After a few minutes I was able to turn the truck back on and drive it for a few minutes but then it would give out. After doing this a few times over an hour, I was able to get to our hotel which I was only a few miles away. In the morning I drove it over to a dealership that was less than a mile away with no issues.

The dealership has worked on my truck and has detected there a several electrical issues and they are reaching out to Ford techs for help on this issue. This is the same response I got from the PaaK issue on my 23 Lightning, and no resolution was determined by Ford techs.

My question is has anyone else experienced this same issue? Did you get your truck back and how long was it in the shop for?

I feel that I am screwed and won’t get my truck back. I am frustrated with how Ford is handling this and not being able to get a loaner is annoying. I am sad because I really loved driving my truck even when everyone around me makes fun of my electric vehicle and tells me to switch to an ICE truck. It just sucks that I defend my truck and it has let me down like this and a few other times I haven’t mentioned.
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K6CCC

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Sorry to hear about this. Hope it gets resolved soon.
 

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Ford Motor Company

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I have owned an F150 Lightning for over two years. I have loved driving the truck and wouldn’t want to drive anything else as a daily driver. About 8 months ago I decided to trade my 23 to a 24. The main reason was 0% APR and the 23 didn’t have PaaK since the Bluetooth connection never worked. Took it to several dealerships and they weren’t able to repair, but not a big deal. The truck change was very minimal and only when towing did I notice a slight difference.

A couple weeks ago I was driving back from a concert with my wife and the Lightning told me to pull over immediately and my power was drained. My charge was at 88% and I was confused on what was happening. I got several service alert including pedestrian sound notification wasn’t working. After a few minutes I was able to turn the truck back on and drive it for a few minutes but then it would give out. After doing this a few times over an hour, I was able to get to our hotel which I was only a few miles away. In the morning I drove it over to a dealership that was less than a mile away with no issues.

The dealership has worked on my truck and has detected there a several electrical issues and they are reaching out to Ford techs for help on this issue. This is the same response I got from the PaaK issue on my 23 Lightning, and no resolution was determined by Ford techs.

My question is has anyone else experienced this same issue? Did you get your truck back and how long was it in the shop for?

I feel that I am screwed and won’t get my truck back. I am frustrated with how Ford is handling this and not being able to get a loaner is annoying. I am sad because I really loved driving my truck even when everyone around me makes fun of my electric vehicle and tells me to switch to an ICE truck. It just sucks that I defend my truck and it has let me down like this and a few other times I haven’t mentioned.
I'll try and help here. I'll send you a message and grab some extra info to get your case in front of some experts to get you back in your truck.
 

luebri

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@LightningB514 if you very concerned this will be a persistent issue that will continue to plague you and/or cause for extended time in Dealer service to address, I would read up on your states Lemon Law criteria, just so you have that in your back pocket should you end up meeting that criteria.
 
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LightningB514

LightningB514

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@LightningB514 if you very concerned this will be a persistent issue that will continue to plague you and/or cause for extended time in Dealer service to address, I would read up on your states Lemon Law criteria, just so you have that in your back pocket should you end up meeting that criteria.
Yes! I have looked into this. Thanks!
 

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F150ROD

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I have owned an F150 Lightning for over two years. I have loved driving the truck and wouldn’t want to drive anything else as a daily driver. About 8 months ago I decided to trade my 23 to a 24. The main reason was 0% APR and the 23 didn’t have PaaK since the Bluetooth connection never worked. Took it to several dealerships and they weren’t able to repair, but not a big deal. The truck change was very minimal and only when towing did I notice a slight difference.

A couple weeks ago I was driving back from a concert with my wife and the Lightning told me to pull over immediately and my power was drained. My charge was at 88% and I was confused on what was happening. I got several service alert including pedestrian sound notification wasn’t working. After a few minutes I was able to turn the truck back on and drive it for a few minutes but then it would give out. After doing this a few times over an hour, I was able to get to our hotel which I was only a few miles away. In the morning I drove it over to a dealership that was less than a mile away with no issues.

The dealership has worked on my truck and has detected there a several electrical issues and they are reaching out to Ford techs for help on this issue. This is the same response I got from the PaaK issue on my 23 Lightning, and no resolution was determined by Ford techs.

My question is has anyone else experienced this same issue? Did you get your truck back and how long was it in the shop for?

I feel that I am screwed and won’t get my truck back. I am frustrated with how Ford is handling this and not being able to get a loaner is annoying. I am sad because I really loved driving my truck even when everyone around me makes fun of my electric vehicle and tells me to switch to an ICE truck. It just sucks that I defend my truck and it has let me down like this and a few other times I haven’t mentioned.
Call the EV Hotline and start the buyback process. Not that you want them to buy it back but just let them know that the dealer has no estimate on when they will give your truck back. Tell them about having no loaner. Watch this go quicker than you think.
 

Zprime29

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When a battery module goes bad, the typical sign is reduced power and cannot charge above 50-60%. But it's usually still drivable. No loaner and no rental is the worst. I second the suggestion to call the hotline. They've helped other with rental reimbursement. Here's to hoping Brian/Ford can get things rolling more smoothly.
 

hturnerfamily

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...these are typically symptoms of a low 12v 'starter' battery.... easy replacement
 

TaxmanHog

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