thorndike
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2023 F-150 Lightning: battery hit 419°F with zero warning, zero fault code, zero shutdown — 8 weeks in Ford's shop, two denied buybacks
Posting this in case anyone else has run into something similar, or if it helps someone catch it before it gets this far.
I want to say upfront: I love this truck. ProPower Onboard has been a game-changer for my work, it tows great, and until this happened it was everything I wanted from an EV. This isn't a "Ford bad" post — it's a documentation post, because what happened is serious and I think owners and Ford both should know about it.
In June, my 2023 Lightning ER Platinum started overheating during charging and wouldn't cool down while driving. Range dropped from 312 miles to about 50. When a Ford dealership finally hooked up their own diagnostic equipment, it recorded the battery cooling circuit at 399°F and 419°F — while the AC refrigerant valves were reading "no fault detected" and "output commanded off." No warning light. No DTC. No shutdown. Ford's own Vehicle Health app told me twice, during the actual event, that the truck had no issues.
The truck's been in Ford's custody for 8 weeks now. In that time:
I've put together a full write-up with the timeline, the actual diagnostic photos, and all the supporting documentation, if anyone wants the details or is dealing with something similar:
www.lightningproblems.com
Not trying to start a pile-on — just documenting what's actually happened, with the receipts, in case it's useful to anyone else driving one of these.
If anyone from Ford @Ford Motor Company — engineering, EV team, customer relations, anyone — happens to see this: I'd genuinely welcome the chance to talk this through directly. I still want this to end with me back in a Lightning that works the way it's supposed to. I'm not looking for a fight, I'm looking for someone with the authority to actually look at the data and make a real decision. My email contact info is on the website above.
Posting this in case anyone else has run into something similar, or if it helps someone catch it before it gets this far.
I want to say upfront: I love this truck. ProPower Onboard has been a game-changer for my work, it tows great, and until this happened it was everything I wanted from an EV. This isn't a "Ford bad" post — it's a documentation post, because what happened is serious and I think owners and Ford both should know about it.
In June, my 2023 Lightning ER Platinum started overheating during charging and wouldn't cool down while driving. Range dropped from 312 miles to about 50. When a Ford dealership finally hooked up their own diagnostic equipment, it recorded the battery cooling circuit at 399°F and 419°F — while the AC refrigerant valves were reading "no fault detected" and "output commanded off." No warning light. No DTC. No shutdown. Ford's own Vehicle Health app told me twice, during the actual event, that the truck had no issues.
The truck's been in Ford's custody for 8 weeks now. In that time:
- The dealership has deliberately reproduced the overheating condition multiple times (with photos)
- Ford has floated three different theories (a recall software update, a TSB for an air-dam warning message I never even got, and a charging port swap) — none confirmed as root cause, and the fault keeps coming back
- Charging performance has degraded badly — sessions that terminate after 1–2 minutes, or sustain a fraction of the expected rate at higher states of charge
- Ford's repurchase division has denied my buyback request twice, both times citing grounds that don't actually apply to my claim
- I've never received any battery state-of-health data despite repeated written requests — Ford's own rep confirmed in writing that none was ever provided
I've put together a full write-up with the timeline, the actual diagnostic photos, and all the supporting documentation, if anyone wants the details or is dealing with something similar:
www.lightningproblems.com
Not trying to start a pile-on — just documenting what's actually happened, with the receipts, in case it's useful to anyone else driving one of these.
If anyone from Ford @Ford Motor Company — engineering, EV team, customer relations, anyone — happens to see this: I'd genuinely welcome the chance to talk this through directly. I still want this to end with me back in a Lightning that works the way it's supposed to. I'm not looking for a fight, I'm looking for someone with the authority to actually look at the data and make a real decision. My email contact info is on the website above.
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