Lightning Software Updates using FDRS

[digitaldad]

There’s a connectivity check for the modem in the advanced menu.

https://www.f150lightningforum.com/...ics-menu-undocumented-in-owners-manual.16392/

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[rugedraw]

I had not had a OTA since I was at ford dealer in APR. I called ford. They told me my modem was not working correctly. They acted like they tried to ping it. I am/was 2 updates behind. One is WAL. I am not sure what is wrong with modem. I can always link to truck with app. The wifi link seems like it finds my home WIFI and connects. Any thoughts before I go to dealer tomorrow and roll the dice?

You sent me your VIN before. I see they have not sent you any OTA's in a while, but your modem seems to be working just fine. It reported itself to the cloud as recently as today at 11:22am and it is not reporting any codes that would indicate any connectivity issues. Matter of fact, it is not reporting any codes at all......just some stored codes and nothing active.

 

[flyin525]

I had not had a OTA since I was at ford dealer in APR. I called ford. They told me my modem was not working correctly. They acted like they tried to ping it. I am/was 2 updates behind. One is WAL. I am not sure what is wrong with modem. I can always link to truck with app. The wifi link seems like it finds my home WIFI and connects. Any thoughts before I go to dealer tomorrow and roll the dice?

Are you in EAP by chance?

I stopped recieving OTAs and was 9 months behind. I went into the EAP website and saw that in my profile for the field "Vehicle Used For Business Purpose" was set to yes somehow. I changed it to no and BOOM I started getting OTAs the next time I drove it, and then 1-2 a week for the next 2 months.

 

[Mike G]

Are you in EAP by chance?

I stopped recieving OTAs and was 9 months behind. I went into the EAP website and saw that in my profile for the field "Vehicle Used For Business Purpose" was set to yes somehow. I changed it to no and BOOM I started getting OTAs the next time I drove it, and then 1-2 a week for the next 2 months.

EAP now has a website?

 

[PJnc284]

I'm not cool enough for EAP.

 

[flyin525]

EAP now has a website?

There is. No real reason to go there other than to verify you are still in EAP. That’s why it took nine months to notice that I was showing as a commercial vehicle.

 

[Mike G]

There is. No real reason to go there other than to verify you are still in EAP. That’s why it took nine months to notice that I was showing as a commercial vehicle.

Yeah, I had forgotten about that site...and in fact I don't think it had the same functionality the last time I was there (long ago). But you're right, it basically says you're in or not....and really that's all the info that's there.

 

[sstevetx]

Are you in EAP by chance?

I stopped recieving OTAs and was 9 months behind. I went into the EAP website and saw that in my profile for the field "Vehicle Used For Business Purpose" was set to yes somehow. I changed it to no and BOOM I started getting OTAs the next time I drove it, and then 1-2 a week for the next 2 months.

I'm on EAP and I haven't received any OTA updates in a long time either and have relied on occasional FDRS updates. I just checked my EAP profile and the business use had no value in it. Just changed it to "No", so maybe that will do something. Thanks for posting the EAP tip.

 

[Mike G]

I'm on EAP and I haven't received any OTA updates in a long time either and have relied on occasional FDRS updates. I just checked my EAP profile and the business use had no value in it. Just changed it to "No", so maybe that will do something. Thanks for posting the EAP tip.

I don't think that question was there when I signed up originally (back when the Mach-E had dirt floors)...it was a while ago...

I left mine blank....I assumed that was the same thing as "No"...Hmmm.... I guess I should go back.....

 

[Mike G]

FDRS updated yesterday afternoon (I saw it this morning) to 46.5.4...and we're back to having just one version for both subscription (new method) and legacy (20 digit license code) versions.

You'll get asked during the setup which method you want to use to log in. If you're one of the folks who does the two-day runs every now and again, the next time you buy a subscription you'll be using the newer method to login that's based on your Motorcraft login credentials instead of a license code, so when you do the setup make sure you choose that method during setup.
Here's the link to the download for this version: FDRS_46.5.4

Also, as a reminder, since this is a major revision (45.x to 46.x) make sure you tick the box to "Remove User Data" during setup to avoid any issues with previously downloaded vehicle data possibly being displayed incorrectly when using the new version.

 

[Mike G]

Okay.....my account got blocked due to "unusual activity" right after I installed this new version.

I filled out a support ticket to ask why my account got blocked and was told that my software was "compromised" and provided instructions on removing said software and reinstalling "genuine" Ford software....no I'm not making this up.

So they provided a link to where they want me to get this software and it's here.

So based on that, I take it I'm supposed to go back to using the 45.5.8 revision instead of using the newer 46 version. So I'll uninstall/reinstall and hopefully that ends this saga for this month......

 

[Jesse-Infotainment]

Okay.....my account got blocked due to "unusual activity" right after I installed this new version.

I filled out a support ticket to ask why my account got blocked and was told that my software was "compromised" and provided instructions on removing said software and reinstalling "genuine" Ford software....no I'm not making this up.

So they provided a link to where they want me to get this software and it's here.

So based on that, I take it I'm supposed to go back to using the 45.5.8 revision instead of using the newer 46 version. So I'll uninstall/reinstall and hopefully that ends this saga for this month......

THats what I get every time anymore is unusual activity I had a computer I got brand new and only installed FDRS from fords download page and added the license and as soon as I logged on it banned me.

 

[SpaceEVDriver]

Tried to open a new 72-hour subscription. They charged me twice and now I can’t log in.
"Authentication failed"
“Authorization failed"

Wiped the installation clean and re-installed. I tried 45.6.8 and version 46. Same errors. I can log into the website and see the updates I need, vehicle health history, etc., so I know the subscription is active. I just can’t get logged in with FDRS.

Wasted many hours last night. Will try calling the hotline today, but what a pain.

 

[Mike G]

Tried to open a new 72-hour subscription. They charged me twice and now I can’t log in.
"Authentication failed"
“Authorization failed"

Wiped the installation clean and re-installed. I tried 45.6.8 and version 46. Same errors. I can log into the website and see the updates I need, vehicle health history, etc., so I know the subscription is active. I just can’t get logged in with FDRS.

Wasted many hours last night. Will try calling the hotline today, but what a pain.

Try this: Link

 

[SpaceEVDriver]

Try this: Link

Thanks! I filled out the form yesterday. Waiting to hear from them. It’s good to know there’s no point in calling their hotline.

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