Charge Station Pro Problems

[mitchskis]

Unfortunately, didn’t work? I lowered to 70 amps when I was trying to troubleshoot before realizing the software update was the issue. Now can move back up to 80.

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[Pioneer74]

Unfortunately, didn’t work? I lowered to 70 amps when I was trying to troubleshoot before realizing the software update was the issue. Now can move back up to 80.

Make sure you have the blue bar on the Connected Charge Station page in FordPass. If you don't have that then it's not communicating.

If you don't have the blue bar, shut the breaker off to the FCSP for 5 minutes. Then turn it back on. Wait another 5 to 10 minutes then go to the Connected Charge Station page in FordPass. You should have the blue bar and have the ability to change the charge rate.

 

[mitchskis]

No blue bar? How can I fix this so the apps are communicating?

 

[Pioneer74]

No blue bar? How can I fix this so the apps are communicating?

Read the last paragraph of my previous post.

 

[mitchskis]

I’ll give it a shot. Sorry, didn’t see the second paragraph at the bottom

 

[Pioneer74]

I’ll give it a shot. Sorry, didn’t see the second paragraph at the bottom

No problem. I hope it helps.

 

[TaxmanHog]

No blue bar? How can I fix this so the apps are communicating?

Also, give the FCSP about 30 minutes to settle in, connecting to your network, phoning home to Ford Cloud aka (The Mothership) and eventually synchronizing to your FordPass account, once all the ducks are in a row, you will see a pale blue bar indicating the FCSP is on, standing-by, when you plug in it will turn to brighter blue, and if the truck is drawing energy, the bright blue bar will pulse.

 

[mitchskis]

Well, still no luck. I reset the charger manually and connected the Ford Pass app to the charge station pro app but still unable to increase the amps back to 80? Im going to try resetting again to see if I have any luck. If that doesn’t work I’ll try giving Ford a call but not overly optimistic…

 

[mitchskis]

Quick update: I restarted the FCSP by shutting off the power on the circuit board for about an hour. Turned back on and tried to increase amps via the FCSP app and it worked! Bummer these apps are very glitchy and seems that a lot of people have had several
issues. Thanks for the help everyone!

 

[Lytning]

Apologies in advance if this is already posted ...

I had to reset my FCSP due to a new Wi-Fi network. (Note: You have to be able to connect to the "old" Wi-Fi network to update to a new Wi-Fi network. Else, you have to use the red reset button inside the FCSP inner cover.)

It took 2 full days for the FCSP to show up in the FordPass app AFTER I received a "Paired and Connected" confirmation of successful FCSP Wi-Fi connection.

 

[TaxmanHog]

It took 2 full days for the FCSP to show up in the FordPass app AFTER I received a "Paired and Connected" confirmation of successful FCSP Wi-Fi connection.

Painfully slow backend process in probably responsible for this.

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