Issues with climate control via the app

[bc1]

So far my truck is doing ok but I'm having a different software problem. I don't remember to start the climate app until I'm putting my coat and shoes on and then it's too late.

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[chriserx]

So far my truck is doing ok but I'm having a different software problem. I don't remember to start the climate app until I'm putting my coat and shoes on and then it's too late.

I have a date set in my calendar to set a reminder to set the alarm that tells me to open the Ford app. But then I forget why I had my phone out.

 

[bc1]

I have a date set in my calendar to set a reminder to set the alarm that tells me to open the Ford app. But then I forget why I had my phone out.

For me that would only work on the days I can find where I left my phone.

 

[bryce]

I have my truck scheduled to prepare the cabin at 7am every day when hooked up to charger and that works great. Temp at 68, seat low, steering wheel on.
When I remote start my truck and the settings in the app are 68 degrees, seat on low, and steering wheel on, I get in and temp is 72, seat is on high, and steering wheel is off. Has been an issue for as long as I can remember.
I recently installed the Start Truck shortcut on my phone that was posted recently in this forum and the truck "starts" but does not turn on any climate functions, seat and steering wheel heat are off.
And in the Sync screen climate is set to Last Settings.
First world problem, I know. But still annoying.

 

[muels7]

I've been having the same issue. I had mine plugged in and charged to 100% over the weekend here in Atlanta in the event of a power outage from the freezing rain (if a squirrel farts in my neighborhood the power goes out). I went to start the climate while it was still plugged in, sitting at 100% and it was like it was in deep sleep.

When I went out to the truck the chime was the default chime and not the software chime.

Made me think it was the 12V battery too, but if we're all having the same issue...are all of our 12V systems the problem or is it a software glitch?

But now I just looked at the posts of us who are having the issue and it looks like we all have 2023 or older Lightnings... is it remotely possible that our 12V systems are going bad at the same time??

Same exact issue for me. I've been monitoring my 12v to see if that was the issue. I have an OBDII scanner, and it is also linked with homeassistant to so I can see historical trends. Battery never gets below 80%, which should be fine. Not sure what is going on here.

 

[Adventureboy]

Mine is definitely not going into deep sleep mode. I track my 12v independently and it is good. My truck tracks everything in the app like SOC, charging state etc, so it is communicting with the Ford servers. I say a software glitch on the truck or server glitch specific to the Climate Start process. Perhaps it only affects 2023 and older but it's definitely not a physical problem or a deep sleep problem on my 12v side.

 

[ryun]

I had this issue today as well but my 12V has probably got a less than ideal SoC. Both days now that I have started my truck in the cold it has played the alerts through the dash speaker and not the regular speakers.

 

[Tradewind]

Same exact issue for me. I've been monitoring my 12v to see if that was the issue. I have an OBDII scanner, and it is also linked with homeassistant to so I can see historical trends. Battery never gets below 80%, which should be fine. Not sure what is going on here.

Mine seems to have been working... fingers crossed.

 

[itsjmod]

Mine worked tonight! I’m just gonna pretend that this thread fixed it

cheers mates!

 

[mr.Magoo]

Mine worked tonight! I’m just gonna pretend that this thread fixed it

Yeah, well, I tried mine right now just because and it's a no-go.

Same as before though, it's enough to trigger "ignition on" long enough to wake up my black-box. But no cabin heat.

 

[mr.Magoo]

Yeah, well, I tried mine right now just because and it's a no-go.

And this morning it worked just fine (car was untouched since last night)

 

[davehu]

It's possible your 12v battery is low, and the system has shutdown non-essential modules (the modem needed for this communication) to maintain charge to be able to start the truck.

it's FOR SURE your 12v battery has shut off . Ford has chosen a ridiculous way of maintaining the 12V battery. And there is no reason a software update can't fix it, yet the problem has been noted by many on this forum every winter. See threads on "System off to save battery " there are several.

 

[chriserx]

I have my truck scheduled to prepare the cabin at 7am every day when hooked up to charger and that works great. Temp at 68, seat low, steering wheel on.
When I remote start my truck and the settings in the app are 68 degrees, seat on low, and steering wheel on, I get in and temp is 72, seat is on high, and steering wheel is off. Has been an issue for as long as I can remember.
I recently installed the Start Truck shortcut on my phone that was posted recently in this forum and the truck "starts" but does not turn on any climate functions, seat and steering wheel heat are off.
And in the Sync screen climate is set to Last Settings.
First world problem, I know. But still annoying.

I was wondering if anyone would actually use it lol. So push the Start Truck shortcut, wait a few seconds, open the app, at the bottom expand the climate settings, change the climate settings to what you want. Annoyingly it won't use 'last settings' AFAIK.

 

[TaxmanHog]

I was wondering if anyone would actually use it lol. So push the Start Truck shortcut, wait a few seconds, open the app, at the bottom expand the climate settings, change the climate settings to what you want. Annoyingly it won't use 'last settings' AFAIK.

I've done every iteration of use of the Ford App controls, Sync settings, departure timer and remote climate start, never operates consistently with regard to customizing the heat level or steering wheel controls, when I get out to the truck and press the start button, the Sync screen will show the steering wheel warmer off, but to the touch it was on and had up to that pointed warmed the wheel, what I'd like is for it to STAY ON!!! come on @Ford Motor Company get this right after 3 years!

 

[chriserx]

I've done every iteration of use of the Ford App controls, Sync settings, departure timer and remote climate start, never operates consistently with regard to customizing the heat level or steering wheel controls, when I get out to the truck and press the start button, the Sync screen will show the steering wheel warmer off, but to the touch it was on and had up to that pointed warmed the wheel, what I'd like is for it to STAY ON!!! come on @Ford Motor Company get this right after 3 years!

I obviously don't know the logic behind what they're doing (intent) or why (technicalities) but the way it works on my truck is that on remote start, it uses whatever settings are set in the app. On powering the truck, it resumes whatever was set at power off.

Example: At power off the settings are 72F, Heated steering wheel off, and Heated seats on auto

In the app currently with the weather, I have temp set to max, heated steering wheel on and heated seats to max

When the weather is cold, this is actually a perfect scenario because it can deice the windshield before I enter and set a comfortable temp on drive.

I suspect the reason for this is technical, since the Sync system isn't booted until you start the truck, another module must be in control of those systems. Once Sync boots, it changes those module settings to the settings that were in play at power down. Is it similar on yours or what? It may be a difference between the 12" vs 15"

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