OTA Software Update 10.3.0 - Powertrain, Battery, Parking Brake

[Henry Ford]

I contacted them a while back but still not working after 4 home location charges.

I'm not convinced they did anything. I haven't heard back from them since I followed up. The new regime seems to be more responsive than the last one but communication isn't their strong suit. A low volume niche vehicle probably isn't high on their priority list.?

Edit: changed "responsible" to "responsive." I'm sure the Ford reps here are responsible people.

Sponsored

 

[muels7]

Hover over the hyperlinked name above, the info box should appear select "Send direct message"

How responsive are they typically? I have messaged them multiple times for different things and have never received a response.

 

[TaxmanHog]

How responsive are they typically? I have messaged them multiple times for different things and have never received a response.

You've answered your own question, but I've read a few members post who have received positive interactions, there has been a changing of the guard as to who is monitoring the official account, so maybe it'll get better.

 

[awilli1010]

Just got this from ford

As a result of your feedback, you have helped us discover an impact to Charge Settings being erased, including charge preferences and pre-saved locations. While we work to solve this via a software update, here is what you can do on your end:



1. Delete your vehicle from the FordPass app (This will remove your Phone-as-key – have your fob close by!)

2. Add your vehicle back to the FordPass app

3. Follow the Ford authorization / activation instructions

4. Re-apply your charge settings and any other connectivity feature settings that were lost.

It works!

 

[klossfam]

Just got this from ford

As a result of your feedback, you have helped us discover an impact to Charge Settings being erased, including charge preferences and pre-saved locations. While we work to solve this via a software update, here is what you can do on your end:



1. Delete your vehicle from the FordPass app (This will remove your Phone-as-key – have your fob close by!)

2. Add your vehicle back to the FordPass app

3. Follow the Ford authorization / activation instructions

4. Re-apply your charge settings and any other connectivity feature settings that were lost.

I haven’t had time to try this yet. I don’t know if it works.

Also just received via email. Away from the Lightning until Tuesday. I'd prefer to just wait for the debuged 10.3.0 at the point.

Not as bad as the BlueLink crash Hyundai Corp had/has since Feb 8th.

 

[SmoothJ]

Just got this from ford

As a result of your feedback, you have helped us discover an impact to Charge Settings being erased, including charge preferences and pre-saved locations. While we work to solve this via a software update, here is what you can do on your end:



1. Delete your vehicle from the FordPass app (This will remove your Phone-as-key – have your fob close by!)

2. Add your vehicle back to the FordPass app

3. Follow the Ford authorization / activation instructions

4. Re-apply your charge settings and any other connectivity feature settings that were lost.

I haven’t had time to try this yet. I don’t know if it works.

Basically a SYNC reset... which will wipe away everything.

 

[Gimme_my_MME]

Basically a SYNC reset... which will wipe away everything.

It is worth trying a 12v disconnect first as that doesn't wipe anything!

 

[SmoothJ]

It is worth trying a 12v disconnect first as that doesn't wipe anything!

I have no knowledge of the internal workings on the SYNC system. However based on my programming experience, this appears to be a corruption of some sort that needs to be wiped away. Maybe it could be a file or two that got corrupted, however assuming Ford works in 2 week sprints, it will take a bit longer to put a fix through.

They at least identified the issue. So now they have to work on a fix, have it pass through DEV, QA, etc, etc and then push to Production for deployment.

 

[awilli1010]

It is worth trying a 12v disconnect first as that doesn't wipe anything!

I tried that. It didnt work.

 

[VirtualTed]

They at least identified the issue. So now they have to work on a fix, have it pass through DEV, QA, etc, etc and then push to Production for deployment.

I smell a fellow software developer...

 

[VirtualTed]

Deleting the vehicle and re-adding it to Fordpass has fixed the saved locations issue for me, just FYI.

 

[SmoothJ]

Deleting the vehicle and re-adding it to Fordpass has fixed the saved locations issue for me, just FYI.

How about the profiles as well as the other settings, did those get wiped as well? If I remember correctly, they are tied together. Which is why I am a bit apprehensive about doing that. I really hope I am wrong too cause setting the target every time is getting annoying.

I smell a fellow software developer...

Close… I deal enough with that on a daily basis in engineering.

 

[leejimerson]

Has anyone found a solution to the “target charge” issue?

Try a 5 minute power cycle of the Ford Pro Charger. If you have a Home Integration System connected to the charger, you’ll need to disconnect or shutdown the Dark Start Battery with the MProfessional app.
This worked for me.

 

[klossfam]

Deleting the vehicle and re-adding it to Fordpass has fixed the saved locations issue for me, just FYI.

Did the remove and re-add have any effect on your Sync and vehicle settings? Some have mentioned it but I don't think that many settings would be effected.

I can deal with a re-add of PaaK as well. Most of us have done it at least a few times.

UPDATE: I did remove and add back my Lightning as per the EAP email. Worked as expected. Nothing to add back except PaaK.

Target Charge/Locations can be added (fresh start of course and I just plugged in for an hour at home - then let me re-add home location).

Also got the Plug and Charge toggle working in the FordPass app. Manual fix does work as noted by Ford.

 

[SmoothJ]

So for giggles I just tried to add the target charge via the application, and it worked. I did nothing as the instructions suggested and just waited.

Sponsored