Anyone else receive this email today?

[jallen]

Received an email from Ford today saying they were holding my truck, produced in December, due to production quality issues. Sounds like possibly related to the current battery issue?

Problem is, my truck was already delivered February 7th!! Haha.

Wondering if this is an email screw up, or if my vehicle really is impacted?

EDIT: My curiosity was more about my truck really being affected since already built and delivered a while back. Didnt realize everyone would be getting same email today regarding current battery issue.

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[davehu]

Received an email from Ford today saying they were holding my truck, produced in December, due to production quality issues. Sounds like possibly related to the current battery issue?

Problem is, my truck was already delivered February 7th!! Haha.

Wondering if this is an email screw up, or if my vehicle really is impacted?

yep. same letter but my truck, built on 2/4, hasn't left the factory.

 

[jallen]

yep. same letter but my truck, built on 2/4, hasn't left the factory.

Wondering if they really did hold mine in December and for some reason they just sent email today instead of back then?? Makes more sense considering how bad Ford emails have been timing wise.

 

[davehu]

Wondering if they really did hold mine in December and for some reason they just sent email today instead of back then?? Makes more sense considering how bad Ford emails have been timing wise.

no way to know, but glitches occur all the time when multiple databases are merged to send out a blanket letter when you are moving thousands of vehicles every month. but it does make you question how well they really are tracking their business.

 

[TaxmanHog]

Wondering if they really did hold mine in December and for some reason they just sent email today instead of back then??

I believe this communication was held in abeyance until they ~fully~ knew what the issue and recovery plan will be, then shot out this email to everyone on the build & hold schedule.

I wonder if the folks for 2/6, 2/13 & 2/20 build weeks will get a similar email, along the lines of "your truck will be built on x date or the week of y??

 

[UpWithFilm]

I received the same email. My truck was built on 2/4. Interestingly, the tracker still shows that my truck is "In Production". I called my dealership last week and they were able to see that it has been sitting on the lot and connect to the network for the last few weeks.

Hopefully they resume shipping.

 

[metroshot]

Any updates on the cause and solution yet ?

 

[Its PJ Bia]

" Our team sprung into action to determine if your truck is impacted. "

*still crickets on if my truck was impacted almost 3 weeks later.

Might not want to use the phrase "sprung into action"

 

[VTRedWingsFan]

Same basic email, and I took delivery 02/07 !

 

[jallen]

Same basic email, and I took delivery 02/07 !

Thanks for the info. Called the number on email and they were absolutely clueless.

 

[Its PJ Bia]

Thanks for the info. Called the number on email and they were absolutely clueless.

thanks for saving me a call later today

 

[jallen]

thanks for saving me a call later today

Yeah, that’s 20 minutes of my day I’ll never get back. Painful.

 

[VTRedWingsFan]

Email does make me wonder about the validity of this statement
“We are not aware of any incidents of this issue in the field and do not believe F-150 Lightnings already in customers’ hands are affected by this issue.”
Given they think they still have my truck.

 

[Lightning Rod]

I saw the email from Ford and started to get a little happy thinking that my truck was shipped, then I opened it and was let down, as usual lol.

 

[F150ROD]

Ford is still sending me Mach-E GT delay e-mails from an order I cancelled almost a year ago. Not a surprise.

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