Powertrain Malfunction/ Reduced Power

[Beezelbubba]

3 months 4500 miles, truck has been in the shop for 6 weeks. If you have not opened a case with Ford, do so. They will need your VIN and dealer info, they will work with your dealer and you. Please educate yourself on your state's lemon law and don't be afraid to flex that with Ford as they have no choice but to accommodate you.

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[Temix]

*Day 34*

No updates, no ETA.

My 2nd monthly payment for the truck without having a truck...

 

[Avocadodude]

I’m at 4 weeks and my truck got a software update and is charging. I’m on a plane right now and last I got today was waiting for parts still. Not sure I should get excited, but maybe they showed up.

 

[Temix]

Fun fact:

On day 31, there were no updates regarding the part's estimated time of arrival or any other information. I decided to take matters into my own hands and reached out to one of Ford's executives (I work for a company that does some stuff for Ford and I am lucky to have that option). To my surprise, he responded within an hour and promised to take action.

Two days later (on day 33), the dealership got the part (!) and my truck and was ready for pick up (!). I'm not sure if there's a direct correlation between my message and the speedy resolution, or if it was just a coincidence.

 

[Zprime29]

I'll be asking my dealer about their preparedness to handle this situation when I go for a test drive later this week. Thank you all for sharing your hardships. It's going to pay dividends for the rest of us.

 

[Avocadodude]

Well my parts are in and the the battery pack is being rebuilt. I’ve forgotten what driving the truck feels like.

 

[Beezelbubba]

I'll be asking my dealer about their preparedness to handle this situation when I go for a test drive later this week. Thank you all for sharing your hardships. It's going to pay dividends for the rest of us.

I am sure they are going to feed you a shovel full of BS. Ask how many Techs they have that are certified to work on EVs and HV battery systems. If the parts are on backorder, they are on backorder. Any dealer should be willing and able to provide you with a loaner.

 

[Zprime29]

I am sure they are going to feed you a shovel full of BS. Ask how many Techs they have that are certified to work on EVs and HV battery systems. If the parts are on backorder, they are on backorder. Any dealer should be willing and able to provide you with a loaner.

That's exactly what I had in mind. Also if the service center is properly equipped for EV's and what they are doing as far as Ford's new plan for dealerships and EV's. They're a bit out of the way for me to use for charging, but am still curious as to how serious they are about handling EV's going forward.

 

[Iggy]

Day #30

My truck has been in the service center for 30 days now.
Ford keeps sending bad or damaged parts and the parts department has to keep reordering them and even worse they are back ordered. The first battery module had a damaged connector and the first LED tailgate light bar had a crack. WTH Ford! Sending bad and damaged parts means more delays.
CA lemon law kicks in on day #31.

 

[Crilly]

That’s a dealer’s favorite excuse. Wrong parts, bad parts. Call bull when necessary.

 

[Beezelbubba]

Ford sent a bad module for me the first time, they had to send a replacement. Ford cant get its own battery factory up and working fast enough. They for sure have some QC issues with their supplier.

 

[Iggy]

Day #30

My truck has been in the service center for 30 days now.
Ford keeps sending bad or damaged parts and the parts department has to keep reordering them and even worse they are back ordered. The first battery module had a damaged connector and the first LED tailgate light bar had a crack. WTH Ford! Sending bad and damaged parts means more delays.
CA lemon law kicks in on day #31.

Dropped by the Ford service shop and my truck is on a lift and waiting for a 2nd battery module replacement. Note the original battery module on the floor that went bad and the crate containing the replacement that is also defective/damaged.

 

[Amps]

Looks like the wooden crate makers will thrive in the New Energy era. I was at a Chevy dealer's service department the other day that had a stack of crated Bolt replacement battery packs out on the pad behind the shop.

 

[Robo165]

Day 54 or start of week 8. Ever how you’re counting. I sat on hold for 20 mins and the service advisor finally came on and said we were able to order the module for your battery but we still don’t have tools to repair it. SMH. Got a call from Ford Customer relations on the case I asked him to start for me and he said they now have the parts at the dealer but same as service advisor. No tools. They plan to borrow some from a dealer down the road. UNREAL!! Glad I kept my ‘18 gas guzzler f150.

 

[Robo165]

Pass app. Picture. Battery must be disconnected.

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