12v battery replacement at Costco

[RickLightning]

Return shipping seems to be the new 'penalty' retailers are imposing to make you wish you'd never purchased from them in the first place. I recently bought an upgrade kit for my Bronco and realized later I didn't need it and wanted to return it. No problem they said. It originally came shipped from Pennsylvania.....they had me return it to their facility in Las Vegas. $300 shipping cost. I learned a very valuable lesson. I guess I'm lucky they didn't want me to ship it to LA or Seattle.

Not really a penalty, but what customers want (free shipping / free returns) is not a sustainable business model.

My wife wants to buy a new sewing machine as hers died. Michaels has one she can see and touch. No returns if you use it.

Amazon has it cheaper. Free returns for 30 days. But they won't put it back in inventory. It will go to UPS' return company, and be sold to someone in a pallet sale I expect.

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[jefrank]

Not really a penalty, but what customers want (free shipping / free returns) is not a sustainable business model.

My wife wants to buy a new sewing machine as hers died. Michaels has one she can see and touch. No returns if you use it.

Amazon has it cheaper. Free returns for 30 days. But they won't put it back in inventory. It will go to UPS' return company, and be sold to someone in a pallet sale I expect.

That last statement may or may not actually be true. There are plenty of people on Reddit (yes, I know, it's Reddit) complaining about getting used goods from Amazon. Seems like it's entirely up to the quality of the person doing the receiving as to whether used goods get back into stock.

 

[RickLightning]

That last statement may or may not actually be true. There are plenty of people on Reddit (yes, I know, it's Reddit) complaining about getting used goods from Amazon. Seems like it's entirely up to the quality of the person doing the receiving as to whether used goods get back into stock.

It's a category thing / margin thing. Some items have a high return rate (clothes), and they may restock. Others require too much effort to ensure they're working or not working, so they liquidate.

In 2023, UPS acquired Happy Returns, which is what Amazon does their returns through. They do all the processing, which Amazon pays for.

 

[MaintGrl]

I wanted to give everyone a heads up if you’re approaching the 3-4 year mark of ownership. I was able to special order the 12v H3 Interstate battery at Costco for $149.99, that’s a pretty good price as far as my research tells me. It does take 4 weeks to get in though.

Ya, I like Interstate's, have had very good service from them, personally and from work.

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