Phone as a Key fails after FordPass update

[bg226]

I came out to my truck and PAAK wasn't working to unlock my door, so I pulled out my phone to see what was going on and find the FordPass app automatically updated on my Android phone. The UI is completely new now and it wasn't connecting to my truck. Luckily I had a code set up on the door and to start to the truck otherwise I'd be stuck. Now I'm back home where I have the key trying to re-pair my phone with PAAK and it's not connecting. Not sure what to do now. I tried resetting PAAK from the console and it fails every time. I guess I'll need to carry around a key until this gets resolved.

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[Fulgur]

Happened to me today after new FordPass was updated, and restarting the phone fixed the issue.

 

[bg226]

Happened to me today after new FordPass was updated, and restarting the phone fixed the issue.

Tried that but it didn't work.

 

[TaxmanHog]

I came out to my truck and PAAK wasn't working to unlock my door, so I pulled out my phone to see what was going on and find the FordPass app automatically updated on my Android phone. The UI is completely new now and it wasn't connecting to my truck.

Is this a version 5.x.x of Ford Pass?

 

[bg226]

Is this a version 5.x.x of Ford Pass?

4.37.0

 

[TaxmanHog]

4.37.0

Interesting that you said the user interface was "new", when I updated to 4.37.0 several days ago it looked 99% similar to the prior version.

 

[bg226]

Interesting that you said the user interface was "new", when I updated to 4.37.0 several days ago it looked 99% similar to the prior version.

Here's the new UI. There is an option to go back to the old one but that's one still has PAAK broken for me.

 

[Runaway Tractor]

My PAAK crapped out as well. I had to delete and recreate it in the app.

 

[Brandaman37]

I'm fairly new to the game. Just purchased 2023 lightning last week. I setup the app and have my phone as a key. I'm using the latest update and it seems to be working fine. I have a galaxy s23 ultra. Maybe try to delete phone connection from truck completely and then try to set it up.

 

[TaxmanHog]

I'm fairly new to the game. Just purchased 2023 lightning last week. I setup the app and have my phone as a key. I'm using the latest update and it seems to be working fine. I have a galaxy s23 ultra. Maybe try to delete phone connection from truck completely and then try to set it up.

I just upgraded to an S24-Ultra, all is working fine, I wasn't offered the test 5.0.0 link that only a random set of folks are seeing, happy to stay with a relatively stable 4.37.0

 

[simonmeagher]

I came out to my truck and PAAK wasn't working to unlock my door, so I pulled out my phone to see what was going on and find the FordPass app automatically updated on my Android phone. The UI is completely new now and it wasn't connecting to my truck. Luckily I had a code set up on the door and to start to the truck otherwise I'd be stuck. Now I'm back home where I have the key trying to re-pair my phone with PAAK and it's not connecting. Not sure what to do now. I tried resetting PAAK from the console and it fails every time. I guess I'll need to carry around a key until this gets resolved.

Same issue here. Was working perfectly for 1yr... Up until latest update 1-2 weeks ago (4.37). Using a Samsung S23. Very annoying!!

 

[TheBigBezo]

Dang, hopefully I don't get this update. Currently a thousand miles from home and no key fob. Confidence in PaaK is pretty high so far!

 

[GDN]

I came out to my truck and PAAK wasn't working to unlock my door, so I pulled out my phone to see what was going on and find the FordPass app automatically updated on my Android phone. The UI is completely new now and it wasn't connecting to my truck. Luckily I had a code set up on the door and to start to the truck otherwise I'd be stuck. Now I'm back home where I have the key trying to re-pair my phone with PAAK and it's not connecting. Not sure what to do now. I tried resetting PAAK from the console and it fails every time. I guess I'll need to carry around a key until this gets resolved.

At a minimum if you log into your account - just use the unlock button in the app. It's there on the screen shot you show. You shouldn't be stranded.

 

[bg226]

At a minimum if you log into your account - just use the unlock button in the app. It's there on the screen shot you show. You shouldn't be stranded.

Yeah I could have still gotten in with the app, just wouldn't have been and to start it without that backup code.

 

[bg226]

I got in the phone with support and went through resetting everything from the console and the app but no luck. They escalated it to the next level of support but said they'd get back to me in 3-5 days.

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